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Hilton Garden Inn Louisville Northeast

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Hilton Garden Inn Louisville Northeast
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505 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Louisville Northeast
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Showing 502: English reviews
Louisville, Kentucky
Reviewed 18 June 2016

Great place to stay! Walking distance to shopping and restaurants! We only stayed one night but I definitely recommend this hotel to anyone! Even though it is away from downtown but it is easy to get back anf forth.

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Helpful?
Thank tiar0926
Erin F, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this review

We are about 12 miles from downtown but it is an easy commute south on I-71. I'm glad you found it to be easy as well. Thank you for your stay and for your recommendation to other travelers!

Swansea, Illinois
Reviewed 18 June 2016

About the "hard to get to, sort of" comment. The hotel is located behind a shopping area, and it is a round about way to get there. You can see it from the highway, see it from the shopping area, but have to weave around some roads and shoppers to get there. Just something to note. The location is actually...

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Helpful?
Thank David F
Erin F, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this review

Thank you for the feedback. I love that you took advantage of our location (once you navigated The Paddock Shops). For being in a busy area, we do provide a very quiet environment for our guests. The Hilton Garden Inn brand didn't do the best job with the breakfast design but we do try and overcome this with our service....

Paris, United States
Reviewed 15 June 2016

Lobby area is very inviting and relaxing. Observed front desk staff being very accommodating to a sports team who asked for privacy for a party. Breakfast was a busy time and staff handled everyone with ease. The bar area was over crowded into the lobby area and she was very efficient in serving everyone.

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Helpful?
Thank Linda D
Erin F, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this review

We are very proud of your staff and thank you for their recognition. I will share your comments with them directly as well as their supervisors. Thank you for choosing HGI Louisville Northeast!

Crown Point, Indiana
Reviewed 15 June 2016

The facility, staff and anemities were outstanding. The hotel is conveniently located next door to shopping, dining choices and near sport facilities. I would highly recommend this hotel to anyone looking for comfort, clean hotel for an excellent value.

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Helpful?
Thank Mark B
Erin F, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this review

Comfortable, clean and a great value! We love that your experience was so wonderful and thank you for sharing on social media. We hope to see you again in the future!

Aiken, South Carolina
Reviewed 12 June 2016

Bed was average to fair. Didn't get a good night's rest as a result. We went to breakfast early to beat the rush and were rewarded with rubber eggs. Staff was friendly. Facility was clean. We chose it due to proximity to family in the area.

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Helpful?
Thank Ross W
Erin F, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this review

Our Garden Sleep System beds are adjustable and it seems it was difficult to find the prefect comfort level. Please accept our apologies for your restless sleep. Please contact me directly so we can make sure your experience ends on a good note. erin.fosson@hilton.com

Baton Rouge, Louisiana
Reviewed 10 June 2016 via mobile

This hotel is awesome. The staff was extremely helpful and friendly. The hotel is within walking distance of restaurants and shopping. The area is beautifully landscaped. Like a garden. Try Martini's. They have the best Sicilian pizza I've ever tasted.

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Helpful?
Thank markbarry813
Erin F, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this review

I am glad to hear you took advantage of our location and that your experience with our staff was memorable. We look forward to your next visit to Louisville!

Edwardsville, Illinois
Reviewed 10 June 2016

Hotel was nice. Great area. Rooms were clean and mostly updated. Service for breakfast was horrible. I ate both Saturday and Sunday. Same two servers both days. Worst dining experience in a long time.

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Helpful?
Thank Scott O
Erin F, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this review

Please accept our apologies for the poor breakfast service. I am happy to hear the other aspects of your stay were nice, updated and clean.

Akron, Ohio
Reviewed 10 June 2016

I was responsible for a family hospitality room. There was an issue getting the proper room. The desk clerk was quite rude and condescending. The group sales person was also quite difficult. I was very frustrated with the results and treatment. The manager stepped in and miraculously everything was just as it was supposed to be! Other than that everything...

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Helpful?
1Thank Julie G
Erin F, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this review

I am sorry you experienced poor service with a couple of our employees. I'm glad our General Manager was able to step in and get you into the specific suite you wanted, even doing so prior to our standard check in time of 3pm.

Fargo, North Dakota
Reviewed 8 June 2016

The Hilton is a top of the line Hotel has numerous amenities Breakfast is not included ;nor is their a shuttle service from Airport....For those that are sport minded there are ample things too do....Krogers and Shopping area, within walking area; less then a mile

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Helpful?
Thank Aaron G
Erin F, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this review

Classy with a great location-thank you for your compliments! We are easily accessible to all shopping and dining in east Louisville and are glad you were able to take advantage.

Cincinnati, Ohio
Reviewed 5 June 2016

We used this hotel for a meeting and their meeting room was spacious and well appointed including house sound and A/V equipment. The breakfast offered for our group was not only presented very well but it had nice selections for the cost. The hotel was overall very clean and comfortable. An added benefit was that it was within walking distance...

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Helpful?
Thank Beachgirl3071
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Beachgirl3071, Thank you for taking the time to write a Trip Advisor review of your stay with us. I am so glad that you found our staff to be friendly and attentive and found the hotel to be clean and comfortable. It's also good to know that you found our meeting room facilities to be spacious and well appointed....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to the Hilton Garden Inn Louisville Northeast, located in the upscale shopping and dining complex, The Paddock Shops. Walk to several restaurants of different price points or do some shopping at well known stores like Barnes and Noble, J Crew, and Pier 1. We cater to the weekday business traveler as well as the weekend leisure guest. Our restaurant, the Great American Grille is open daily for breakfast, dinner and room service and boasts a full bar in the evenings starting at 5pm (closed on Sundays). We offer complimentary WIFI throughout the hotel. Each room includes a hospitality center with refrigerator, microwave and Keurig coffee maker as well as LCD TV with premium cable channels. Relax in our indoor pool and hot tub or workout in our fitness center-all are located on the first floor and are accessible by your room key. We look forward to your stay! ... more   less 

Additional Information about Hilton Garden Inn Louisville Northeast

Address: 9850 Park Plaza Place, Louisville, KY 40241
Region: United States > Kentucky > Louisville > East Louisville
Price Range: ₹ 6,602 - ₹ 15,451 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Louisville Northeast 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Hilton Garden Inn Louisville Northeast Hotel Louisville
Louisville Hilton
Hotel Style:
#4 Business Hotel in Louisville
#9 Best Value Hotel in Louisville
#10 Romantic Hotel in Louisville
#12 Family Hotel in Louisville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Louisville Northeast staff and other travellers.
7 questions
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Questions? Get answers from Hilton Garden Inn Louisville Northeast staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the top (5th) floor, as did other family members. Access was easy as there was adequate parking in front or in back.”
 of 5 bubbles JoelK14, 27 Nov 2016 | Read review
“Get a top floor.”
 of 5 bubbles jd878, 8 Nov 2016 | Read review
“ask/choose a room on the non-interstate side of the building”
 of 5 bubbles RStraveler1, 13 Aug 2016 | Read review
“Not on the freeway side”
 of 5 bubbles tj3js289, 27 Jul 2016 | Read review
“If you are getting a ride back to your car from a late flight, make sure you call the hotel to get the shuttle there as soon as you land.”
 of 5 bubbles TravelerGEO, 15 Jul 2016 | Read review
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