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Hilton Garden Inn Louisville Northeast

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Hilton Garden Inn Louisville Northeast
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534 Reviews from our TripAdvisor Community

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Showing 531: English reviews
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Saint Paul, Minnesota
Reviewed yesterday NEW

Co-workers have suggested staying; I see why. Accessible location, nice accommodation, very helpful staff. I will definitely stay here again next time in Louisville. Quiet room, close to abundant shopping and food for when you are not working.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Jeff A
Spokane
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

Every stay here is always wonderful. Right behind a big outdoor shopping center (Paddock Center) with variety of restaurants, coffee, and other retail. Also, a 15 minute drive to downtown, 20 minutes with traffic. Rooms are large, employees are very kind, a plentiful breakfast and free parking.

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Helpful?
Thank ClashJam
About Hotel's Favourite Review
Erin F, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this review

Thank you for singing our praises on social media. We are happy to hear you take advantage of our amenities as well as our location. See you next time!

Reviewed 5 days ago NEW

The hotel was very nice and clean, however the price that I was quoted over the phone, was more when I received my final bill at checkout. Other than that, everything else was excellent, including customer service.

Review collected in partnership with Hilton Garden Inn
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Thank 510hattiem
Crestwood, United States
Reviewed 6 days ago NEW

If you are looking for a hotel that communicates during reservation and during check in (especially during an event) don't stay here. Was never told during any of the reservations nor the day before check for my guests that the hot tub wasn't working and the pool was so cold it was not usable. Check in for the block I...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 609hollye
Erin F, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this review

I am so very sorry for your experience. I understand you've been contacted by upper management directly via the Hilton survey system. We hope to be able to change your opinion of us in the future.

Milford, United States
Reviewed 1 week ago

Everything that could go wrong did. Bedding not changed from previous guest, bathroom was moldy, Bar service was non existent. Also, don't forget anything in your room at departure because the lost and found process lacks integrity. Never saw my Yeti again, hope whoever is using it is enjoying it.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 793randallb
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear 793randallb, I am so sorry to read of your disappointing stay with us. As most of our Trip Advisor reviews show, this is not typical for us and I apologize that it was your experience. Because your review was collected via Hilton, I have been able to contact you outside of this venue. I do hope the next time...

Reviewed 2 weeks ago via mobile

The hotel was great and very clean. However, I have never stayed at a hotel with beds as bad as these. Why would a hotel use sleep number beds? Especially when they don't work. We had about 10 rooms for our group and everyone hated these beds. Never more happy to sleep at home!!

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Helpful?
Thank boilerdwc10
Erin F, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this review

I am so sorry you were unhappy with our Garden Inn Sleep System. They were designed by Hilton to allow firmness flexibility. My apologies that this was not your experience. We hope the rest of your stay went well with us here at Hilton Garden Inn Louisville Northeast.

Mentor, Ohio
Reviewed 2 weeks ago

Stayed one night at this Hilton on the way back from Florida. Location is excellent since it is close to multiple interstate connections and a large shopping center is within walking distance. The rooms are good and pretty quiet especially compared to some other hotels. The quality of the TV was not good, but it offered many stations to keep...

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Helpful?
Thank HootieToo
Erin F, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this review

We hope to get another chance in the future to improve upon the things that did not exceed your expectations. Thank you for sharing your experience and safe travels to your next destination!

Louisville, United States
Reviewed 3 weeks ago

Excellent hotel. Clean rooms, friendly staff. Very conveniently located near the Paddock Shops. Lots of alternatives for dining. Also convenient to the East Side of Louisville and at the intersection of I265 and I71

Review collected in partnership with Hilton Garden Inn
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Thank James B
Erin F, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this review

Our staff takes pride in our hotel and their jobs and we are so glad you had a great stay. Hope to see you again in the future!

Rockwood, Canada
Reviewed 4 weeks ago

We wanted something convenient and clean close to the highway. Located beside an outlet mall with restaurants, gas station, good stores. Rooms were great,clean and quiet, service outstanding. Breakfast was a bit disappointing due to selection.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank John T
Erin F, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this review

Thank you for sharing your experience on Trip Advisor. We are glad to hear you enjoyed your stay. I welcome any additional feedback, including items you'd like to see on the breakfast menu. I can be reached at erin.fosson@hilton.com.

Whitesville, Kentucky, United States
Reviewed 14 February 2017

Right after check-in, the elevator broke down with my wife and 2 kids and our luggage. We were stuck on there for about 30 minutes before the fire department arrived and were able to pry the doors open. The maintenance man at the hotel tried to open the doors for about 20 minutes before calling the fire department. Not sure...

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Helpful?
Thank Travis928
Erin F, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this review

I am so sorry about your experience in the elevator. Despite starting off poor, I am glad to hear the remainder of your stay was nice. Please let me know if I can follow up with your points. I can be reached at erin.fosson@Hilton.com.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to the Hilton Garden Inn Louisville Northeast, located in the upscale shopping and dining complex, The Paddock Shops. Walk to several restaurants of different price points or do some shopping at well known stores like Barnes and Noble, J Crew, and Pier 1. We cater to the weekday business traveler as well as the weekend leisure guest. Our restaurant, the Great American Grille is open daily for breakfast, dinner and room service and boasts a full bar in the evenings starting at 5pm (closed on Sundays). We offer complimentary WIFI throughout the hotel. Each room includes a hospitality center with refrigerator, microwave and Keurig coffee maker as well as LCD TV with premium cable channels. Relax in our indoor pool and hot tub or workout in our fitness center-all are located on the first floor and are accessible by your room key. We look forward to your stay! ... more   less 

Additional Information about Hilton Garden Inn Louisville Northeast

Address: 9850 Park Plaza Ave, Louisville, KY 40241-2088
Region: United States > Kentucky > Louisville > East Louisville
Price Range: ₹ 7,330 - ₹ 17,277 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Louisville Northeast 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Hilton Garden Inn Louisville Northeast Hotel Louisville
Louisville Hilton
Hotel Style:
#4 Business Hotel in Louisville
#10 Romantic Hotel in Louisville
#12 Family Hotel in Louisville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Louisville Northeast staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Louisville Northeast staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the top (5th) floor, as did other family members. Access was easy as there was adequate parking in front or in back.”
 of 5 bubbles JoelK14, 27 Nov 2016 | Read review
“Get a top floor.”
 of 5 bubbles jd878, 8 Nov 2016 | Read review
“ask/choose a room on the non-interstate side of the building”
 of 5 bubbles RStraveler1, 13 Aug 2016 | Read review
“Not on the freeway side”
 of 5 bubbles tj3js289, 27 Jul 2016 | Read review
“If you are getting a ride back to your car from a late flight, make sure you call the hotel to get the shuttle there as soon as you land.”
 of 5 bubbles TravelerGEO, 15 Jul 2016 | Read review
5 of 5