Hilton Garden Inn Louisville Northeast

Hilton Garden Inn Louisville Northeast

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About

4.5
#16 of 122 hotels in Louisville
4.6 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Our Louisville Northeast hotel is located adjacent to Olympia Park Plaza and the Paddock Shops for convenience of dining and shopping and short 15 minutes drive from downtown Loiusville. Enjoy onsite restaurant and bar, indoor heated pool and whirlpool, fitness center and business center.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Newspaper
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Non-smoking hotel
Outdoor furniture
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee

Location

9850 Park Plaza Avenue, Louisville, KY 40241
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 46 out of 100
46
Louisville Muhammad Ali International Airport
20.7 km
See all flights
868Reviews11Q+A55Room tips
Traveller rating
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  • 31
  • 22
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Detailed Reviews
Wendee709 wrote a review Dec 2022
Cincinnati, Ohio
Hotel's Favourite
5.0 of 5 bubbles
Always pleasant staff; rooms clean and renovated; comfortable but able to work from the room for my job. Convenient location to food and shopping within walking distance. Fresh baked cookies waiting for me when I return from work- YAY!
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Review collected in partnership with Hilton Garden Inn
Date of stay: December 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Walker G wrote a review Apr 2021
5.0 of 5 bubbles
Our family of 5 stayed here for a long Easter weekend and we were very impressed. Ultra clean and very well staffed. Ryan at the front desk was very accommodating and was very knowledgeable about the city. Make sure you talk to him if he’s there; he gave us incredible restaurant and shop recommendations. I would recommend staying here for anyone who may be traveling through Louisville, whether that be for business or pleasure.
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brian Hayden, Sales at Hilton Garden Inn Louisville Northeast
Responded 8 Apr 2021
Dear Nomad636938, We thank you for this wonderful review. We are always striving to exceed every guest's expectations. We are very happy that you connected with Ryan and that he, along with the rest of our staff, was able to take care of your needs. We do hope to see you again on your next adventure in Louisville. Brian Hayden Director of Sales Hilton Garden Inn Louisville Northeast at the Paddock Shops
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lainesmama wrote a review Feb 2020
Westland, Michigan
5.0 of 5 bubbles
The front desk staff was extremely warm and friendly. Facilities are very clean, from lobby to individual rooms. Breakfast was buffet plus made to order items such as omelets, waffles, and french toast. Everry staff member I encountered asked if there was anything I needed. I felt at home during my stay, and highly recommend it.
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Review collected in partnership with Hilton Garden Inn
Date of stay: January 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BrianH5872, Director of Sales at Hilton Garden Inn Louisville Northeast
Responded 3 Feb 2020
Dear lainesmama, I thank you for your wonderful review. The goal of every staff member at the Hilton Garden Inn Louisville Northeast is to exceed our guest's expectations every day of every stay. We hope you will join us again for your next adventure here in the Derby City!!! Brian Hayden Director of Sales Hilton Garden Inn Louisville Northeast at the Paddock Shops
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nitrog83 wrote a review Sept 2022
Louisville, Kentucky
1.0 of 5 bubbles
Upon entry the room smelled awful and hadn’t been cleaned. I had to go and buy spray for the smell… I alerted the front desk said someone was going to clean… and try to freshen the room. I left for 3 hours and mind you I just came to stay the night to get a break from having to clean behind two adults staying in my house I was already exhausted and frustrated… I came back nothing had been done. Couldn’t take a bath in the jacuzzi tub or shower due to someone’s pubic hair everywhere in both. I attempted to clean the tub myself with what I had- isopropyl alcohol and lots of towels I had to go get from the desk so I could.. tan out of isopropyl alcohol.. slipped and messed my leg up while trying to clean the tub… then tried to wash the hair out of the shower but it didn’t work. I paid cash for the room and put incidentals on my card. So after being told at checkout someone would contact me and make things right… mind you I didn’t sleep cause well the room hadn’t been cleaned so I was super uncomfortable sleeping in the bed and getting clean in a dirty pubic hair walls and floor in the shower… well it’s been a week and no one has emailed or called me so I called and same lady stated my number wasn’t on the receipt- but it’s on my account but it’s whatever. I’m aware I got played out of $250 and I had to clean my own room and still… no matter how messed up and wrong it is no one care or will fix this issue. I will not spend another red penny at a Hilton. Bad taste in mouth is an understatement. Considering we’re still in a pandemic the rooms should be getting cleaned. Actually cleaned. First job when I got to Louisville at 19 was as a housekeeper. So there isn’t anything I don’t about what goes on. I’m not just saddened by this I’m a bit outraged. Now I regret not paying on my card. But I was just trying to get checked in eat have a lovely bath and actually sleep. I should be getting paid for my hard work honestly… a week is plenty of time to get in touch, even by email. I used my HH’s so I’m aware the hotel has my information. Maybe not on the receipt I guess but… yeah. I want my money back in full now. This was and is beyond ridiculous. Didn’t want to post this as a review but… no one cared to contact me or remedy the situation. Still not sure how my “phone number” was just missing. I look at my Hilton account and it’s there just like my email… my points for me paying to clean the room have registered to my account so clearly… they have the correct info!
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Review collected in partnership with Hilton Garden Inn
Date of stay: August 2022
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brian Hayden, Sales at Hilton Garden Inn Louisville Northeast
Responded 6 Sept 2022
Dear Nitog83, I am so sorry that you had this experience at the Hilton Garden Inn Louisville NE. I can assure you that this experience is not the norm. That being said, there is no excuse for you to have this experience. I would ask if you would reach out to me via email at brian.hayden@hilton.com or via phone at 502 423 0018. I know there is no way we can make the experience right 2 weekends after the fact but I want to do my best to rectify the situation as well as I can. Brian Hayden Director of Sales Hilton Garden Inn Louisville NE
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nana2EBJRA wrote a review Jul 2021
Pennsylvania
4.0 of 5 bubbles
When you're on the road driving for hours & hours, the last thing you want to do after finding the hotel, checking-in and getting settled, is get back in the car and drive around looking for somewhere to eat. We choose Full Service hotels for the sole purpose of not having to leave the property. It was so nice to be able to go downstairs and head to the bar and order dinner. The food was super average, but it was convenient to be able to heat it up in the microwave in our room later. And, the bar&restaurant did not close at some insanely early hour. We appreciate that immensely. Finding the hotel was tricky. Check-in was easy. Elevators clean and fast. Halls wide and clean. We got a King Jr. Suite with sleeper sofa. Room was great. Towels fresh, bathroom on the little side, good water pressure. I always appreciate microwave and coffee maker. Pool area was super cute, water was clean. Lobby standard HGI and lovely. Everything you need was here or a short walk just outside the entrance. Perfect for weary traveler's!
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Date of stay: July 2021
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Timothy T wrote a review Apr 2021
Nashville, Tennessee
5.0 of 5 bubbles
Spent the weekend in Louisville and a recruiting trip to Cincinnati. Stayed at the Hilton Garden Inn/Northeast. Room was very clean. Bed was comfortable. Not many amenities due to COVID but a pleasant experience. Easy access off I-71 and large outdoor mall called the Paddock next store. Plenty of shopping choices and restaurants to choose from. Service at front desk was pleasant. Used digital key and touch less check out to make things even more seamless.

Tim Toepfer
Spring Hill TN
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brian Hayden, Sales at Hilton Garden Inn Louisville Northeast
Responded 19 Apr 2021
Dear 675timothyt, We are so pleased that your experience with us was a pleasant one. I do hope that you will consider staying with us again soon. Brian Hayden Director of Sales Hilton Garden Inn Louisville NE @ the Paddock Shops
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1RealReview wrote a review Apr 2021
Wisconsin
5.0 of 5 bubbles
The hotel is located next to the Paddock Shops of Louisville, just off the highway. It is walking distance to stores and fine restaurants. When we checked in, the Front Desk Staff was so friendly and accommodating. We requested a room change due to our Service Animals as we were too close to the pool and fitness center. They moved us upstairs and close to the elevator. The room was clean and had sanitation stickers on the door, bathroom and TV remote. We felt very secure with the extra precautions they took. The room had a coffee maker which most hotels had removed. We stayed several days in the area again as it is only about an hour to Keeneland. The location is perfect. The only drawback might be the design of the parking lot as there are only a few parking spots in front but more spots are in back and on the side of the hotel. Overall it was a very pleasant stay and it is nice walking into a hotel and being greeted with smiling faces. It is also nice being within walking distance of restaurants like Martinis Italian Bistro, Mitchell
Fish Market, Drakes, Starbucks and others. Across the street is Outback and across the highway is Olive Garden, Red Robin, Lonestar and more...
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brian Hayden, Sales at Hilton Garden Inn Louisville Northeast
Responded 26 Apr 2021
Dear 1RealReview, We thank you so much for both staying with us as well as this fantastic review. We do hope to see you and your "girls" again soon. Brian Hayden Director of Sales Hilton Garden Inn Louisville NE at the Paddock Shops
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not_Sure1978 wrote a review Feb 2023
2.0 of 5 bubbles
Other guest were smoking in their room and it kept stinking up our room. Woke us up several times due to the smell. We complained to the front desk several times. They either did not care to do anything about it or were ineffective at doing anything about it. The bathroom only had 1 quarter roll of toilet paper in it. I guess you should bring your own if you plan on using any.
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Review collected in partnership with Hilton Garden Inn
Date of stay: February 2023
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark R wrote a review Apr 2022
5.0 of 5 bubbles
My family stayed at the hotel for a lacrosse tournament. Although the hotel was totally booked, the hotel room was ready and clean. The location is perfect. The hotel is close to the freeway and there are many restaurants and stores within walking distance. The only minor complaint would be that the breakfast is over $11 per person. However the people that ate said the breakfast was good. Also a decent bar in the lobby.
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Review collected in partnership with Hilton Garden Inn
Date of stay: March 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kristin wrote a review Sept 2022
New Stanton, Pennsylvania
1.0 of 5 bubbles
This was the worst stay! Our room was 422...right next to the elevator. All we heard was banging and clanging the entire night. As soon as we fell asleep, we would be awakened again with the sound of the lift going up and down. Finally, we decided to throw in the towel at 6AM hoping a shower would wake us up. There was horrible water pressure. The water was a light spray. When we talked to the front desk clerk at checkout, he really has nothing to say in response. We asked him why they even book this room and that this couldn't have been the first time someone complained about the elevator noise. If you get this room, ask for a different one. I guess it's all about the money... not the guests!
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brian Hayden, Sales at Hilton Garden Inn Louisville Northeast
Responded 6 Sept 2022
Dear tchrvitale, I am so sorry to hear that you had the experience described in your review. I would love to do our best to rectify the issue to the best of our ability considering that we are several days past your stay. Please call me directly a 502 423 0018 or email me at brian.hayden@hilton.com. I want to try to make this as right as I can. Brian Hayden Director of Sales Hilton Garden Inn Louisville NE
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from Brian H
Yes we do. Our 3rd floor has a coin operated guest laundry facility.
Deena8121 asked a question Feb 2018
Salem, Indiana8 contributions1 helpful vote
Do you have any rooms with jacuzzi tubs in the room?
Answer from Brian H
We do at the Hilton Garden Inn Louisville Northeast. Our King Suites that include the hot tubs are spacious.
Jeff S asked a question Nov 2017
2 contributions4 helpful votes
How much is your nightly deposit?
Answer from Brian H
We will not answer that question.
Answer from Gary B
Louisville, Kentucky
Thank you for your question. A guest needs to be at least 21 years old to book a room.
KSKRN asked a question Nov 2016
Boonville, Indiana15 contributions10 helpful votes
What rooms have whirlpool tubs?
Answer from Gary B
Louisville, Kentucky
Thank you for your question. I would not want to give out specific room numbers online. We have a total of 5 rooms with whirlpool tubs, one on each floor.
David S wrote a tip Jun 2023
6 contributions2 helpful votes
5.0 of 5 bubbles
"A little noisy (road noise) on the side facing the interstate."
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embilybimbily wrote a tip Jul 2021
Topeka, Kansas6 contributions6 helpful votes
5.0 of 5 bubbles
"Little tricky getting to the hotel - it’s behind all the shopping but in the same parking lot."
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Henry M wrote a tip Jan 2020
Winston Salem, North Carolina68 contributions10 helpful votes
5.0 of 5 bubbles
"opposite side from the interstate"
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scottagordonsg wrote a tip Jun 2019
Highland Park, Illinois197 contributions101 helpful votes
5.0 of 5 bubbles
"No Bad Rooms"
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Dave R wrote a tip Feb 2019
West Malling, United Kingdom38 contributions13 helpful votes
5.0 of 5 bubbles
"Book a room at the front of the hotel to save looking over the highway"
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PRICE RANGE
₹11,105 - ₹14,778 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn louisville northeast hotel louisville, louisville hilton
LOCATION
United StatesKentuckyLouisvilleEast Louisville
NUMBER OF ROOMS
135
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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HILTON GARDEN INN LOUISVILLE NORTHEAST - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Hilton Garden Inn Louisville Northeast
What are some of the property amenities at Hilton Garden Inn Louisville Northeast?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Louisville Northeast?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Louisville Northeast?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Louisville Northeast?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn Louisville Northeast?
Conveniently located restaurants include Martini Italian Bistro, Stoney River Steakhouse and Grill, and Drake's Paddock Shops.
Are there opportunities to exercise at Hilton Garden Inn Louisville Northeast?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Hilton Garden Inn Louisville Northeast?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Louisville Northeast offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Garden Inn Louisville Northeast?
Many travellers enjoy visiting Locust Grove (7.9 km).
Is Hilton Garden Inn Louisville Northeast accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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