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Crowne Plaza Hotel Louisville-Airport KY Expo Center

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Crowne Plaza Hotel Louisville-Airport KY Expo Center
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577 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Louisville-Airport KY Expo Center
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Showing 573: English reviews
Detroit, Michigan
Reviewed 17 August 2015

DO NOT STAY HERE. It is a hazard to your health. My throat is still sore from being exposed to mold here. There has been obvious water damage as there were dehumidifiers and fans in the hallways when I stayed here. Also when I walked into the room it was 80 degrees and the piece of junk AC unit took...

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Helpful?
Thank Jordan C
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Thank you for sharing your feedback. We are very disappointed to read about the overall condition of our rooms and sorry we fell short in meeting your expectations in this area. I can assure you that this was a rare and unusual incident and not indicative of the very high level of service which we are known. Your comments have...

Columbus, Ohio
Reviewed 2 August 2015

Staying near an airport, never my first choice, but this hotel was AMAZING!! Very efficiently run hotel, upscale at reasonable rates, VERY clean. My stay was part of an organized affair, but would absolutely bring my family here. Close to eating, attractions, and the pool is amazing! Only downside is the food options. If you are on a budget, the...

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Helpful?
Thank Mary M
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Sincerely, John Shake, GM jshake@cplouisville.com

Lexington, Kentucky
Reviewed 30 July 2015

Mike Jeffries was extremely helpful, professional and friendly. He was precise in details of the floor we were staying. He knew about the convention (General Association of Baptist in Kentucky) we were attending and extremely familiar with the hotel layout. Most important he "looked professional" and was very approachable for information. Checking in and Checking out was easy! Shout out...

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Helpful?
Thank Edith T
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Thank you so much for the great comments.. I have to admit, I had to chuckle when reading your comments, Mike is a great asset to our team and we are lucky to have him, needless to say he always looks and acts professional and his hair is always immaculate. Thank you again, we hope to welcome you back soon...

Reviewed 29 July 2015 via mobile

We stopped here on our way to NC. It is a nice hotel, but the bathroom smelled a little like smoke. Also the pool was out of towels when we went swimming in the evening. It was a very busy night with lots of guests. It was easy to find and easy to get back on the main highways.

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Helpful?
Thank Brittany J
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay, your comments have been passed on to our concerned staff. We hope to see you again soon. Sincerely, John Shake, GM Jshake@cplouisville.com

Reviewed 28 July 2015

The Crowne Plaza was a nice place to stay. Our bed was more comfortable than most hotels. Our room was clean and in good condition. The pool was unique shaped. Location is good. Staff was helpful and outgoing.

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Helpful?
Thank Brad I
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Sincerely, John Shake, GM jshake@cplouisville.com

Reviewed 28 July 2015

Stayed here last year and it was great. This year, it was substandard at best. A prepaid room now gets you a windowless dungeon with one chair and no amenities. Bathtub didn't drain and shower barely worked. Maid service was spotty. Had to call for towels and toilet paper. We paid much more than last year and got much less....

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Helpful?
1Thank wwlove
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Thank you for sharing your feedback . We are very disappointed to read about the overall condition of our rooms and sorry we fell short in meeting your expectations in this area. I can assure you that this was a rare and unusual incident and not indicative of the very high level of service which we are known. We do...

Reviewed 27 July 2015

I took my family here as our main vacation. It is across the street from Kentucky Kingdom. I chose this place over other because of all the beautiful pictures and also they claimed "Queen" size beds. I had to book 2 rooms. The rooms had double size beds although the staff claimed they were Queen size. NOT! There were kids...

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Helpful?
Thank reanep
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

We appreciate your candid feedback from your stay at the Crowne Plaza Louisville. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. Please accept our apologies that we were not able to exceed your expectations. Sincerely, John...

Ann Arbor, Michigan
Reviewed 26 July 2015

The Crown Plaza is next to the Expo Center and is designed to house its guests. It's clean, bright and well kept. The free wifi worked well. The rooms are large. Mine had two beds and two sinks, and proved excellent for sharing. The staff was professional and accommodating. The hotel has free shuttle service to the Expo Center and...

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Helpful?
Thank Inkfisch
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

We sincerely appreciate you taking the time to write a review. Thank you for sharing with the TripAdvisor community how spacious and well-equipped your room was. We are also pleased that you were able to take advantage of our shuttle service and found our location to be convenient to downtown Louisville We look forward to you returning soon. Sincerely, John...

Columbia, Kentucky
Reviewed 23 July 2015

I was extremely impressed with this hotel. I had never stayed at one of these hotels before and I was extremely impressed. I loved the lil spa packet they leave on your bed. Those little things make such a huge impact. Plus my room was huge. I would def drive out of my way to stay at another one of...

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Helpful?
Thank Jennifer K
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Thank you JenniferK for the great review and wonderful comments! We love hearing what our guest like about our hotel. We look forward to you returning again! Singerely, John Shake, GM jshake@cplouisville.com

Sellersburg, Indiana
Reviewed 21 July 2015

We live in the area and decided to overnight at the Crown Plaza to catch a very early flight. We have done this a few times before and been satisfied. This time, however, we were placed in a room on the ground floor just about as far away from the lobby as one can get. Outside the window was the...

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Helpful?
Thank Annie65561
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We do hope you give us another chance! Sincerely, John Shake, GM jshake@cplouisville.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Discover the meaning of old-fashioned Southern hospitality at Crowne Plaza Louisville. We re located in the heart of Louisville, just minutes from the Louisville International Airport and major attractions like Six Flags Kentucky Kingdom, the Louisville Zoo, and the Kentucky Exposition Center. Take advantage of complimentary shuttle service. In true Southern style, we provide all guests with free rides to the airport and any destinations located within a three-mile radius of the hotel. Experience the difference a little extra space can make in our stylish guest rooms or magnificent suites. Featuring amenities like free high-speed wired and wireless Internet, well-lit, generously-sized work desks, flat-screen televisions, in-room movies, and coffeemakers, they're the perfect place to work or relax. With 28 meeting rooms and an incredible 55,000 square feet of flexible space, Crowne Plaza truly is The Place to Meet. Hold business conferences, wedding receptions, and social events in our world-class facilities. Cool off in the indoor/outdoor pool, or work out in our fitness center. Take care of tasks quickly by visiting the on site business center. Visit the Blue Horse to sip a night cap or have a hearty meal. Get a good night s sleep, get to Louisville s favorites hot spots, and get some assistance from your meetings director to make that on site business or social event a success all at Crowne Plaza Louisville. ... more   less 

Additional Information about Crowne Plaza Hotel Louisville-Airport KY Expo Center

Address: 830 Phillips Lane, Louisville, KY 40209
Region: United States > Kentucky > Louisville > Fairgrounds , South Side
Price Range: ₹ 7,367 - ₹ 16,099 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Louisville-Airport KY Expo Center 3.5*
Number of rooms: 588
Reservation Options:
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Also Known As:
Crowne Plaza Hotel Louisville-Airport Ky Expo Louisville
Hotel Style:
#4 Green Hotel in Louisville
#24 Romantic Hotel in Louisville
#40 Business Hotel in Louisville
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Louisville-Airport KY Expo Center staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Louisville-Airport KY Expo Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from the elevators”
  • Clean comfortable bed
  • Interesting - Shutters for the windows
 of 5 bubbles pktoi231, 9 Jan 2017 | Read review
“nice hotel, connecting rooms, wonderful front desk staff”
 of 5 bubbles peach1459, 2 Jan 2017 | Read review
“Luxury hotel value for money”
 of 5 bubbles 843unnim, 30 Oct 2016 | Read review
“Insist on checking the heating/cooling unit before bringing in luggage.”
 of 5 bubbles barrycindi1, 10 Sep 2016 | Read review
“Join the IHG club for free upgrades”
 of 5 bubbles 820JimR820, 7 Sep 2016 | Read review
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