Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel

Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel

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Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel
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About

3.5
#61 of 122 hotels in Louisville
4.3 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
3.7 of 5 bubbles
Value
Experience Southern hospitality and exceptional service at Crowne Plaza Louisville Airport Expo Ctr. Enjoy seamless travel with our prime location across from Louisville International Airport and free shuttle service. Explore nearby attractions like Kentucky Kingdom, Kentucky Exposition Center, Churchill Downs, and the Kentucky Derby Museum. Relax or work seamlessly in spacious rooms and suites. Savor Kentucky cuisine and bourbon at the Blue Horse Restaurant and Bar. Stay active in the fitness center. Host conferences, wedding receptions, and social events in nearly 50,000 sq. ft. of flexible space, including our ballroom. From free parking to free Wi-Fi, your Louisville adventure begins here.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Aerobics offsite
Archery offsite
Kids stay free
Highchairs available
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Vending machine
Bowling offsite
Canoeing offsite
Raquetball offsite
Squash offsite
Tennis court offsite
Water park offsite
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Seating area
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Green
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

830 Phillips Lane, Louisville, KY 40209
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 46 out of 100
46
Louisville Muhammad Ali International Airport
918Reviews11Q+A100Room tips
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Detailed Reviews
Ryan_Frisby wrote a review Mar 2022
Lexington, Kentucky260 contributions12 helpful votes
3.0 of 5 bubbles
Let me preface this by mentioning I was staying here for a conference so I did not pay for my room, but prices looked extremely reasonable. I truthfully struggled to rate this place as with one exception, every staff member I dealt with were extremely polite and professional, and the conference center setup was truly five stars, better arranged than I’ve seen before. Additionally, the outside of the hotel and grounds were all immaculate. Barring the room, the only issues were extremely sluggish elevators, a very grungy stair case, a single staff member who was having a bad day, and the food, so with one exception, nothing major. The food is the exception as the snack bar is overpriced and mediocre. At least the in room coffee was good. The room itself is worth roughly three stars as while nice, it needs some help. The entry way, bathroom, closet, chest of drawers, TV, and desk are all great, and having sinks both inside and outside the bathroom is a nice touch. Unfortunately my room lacked both a mini fridge and microwave, but the suite that Jacob from the Elevator Channel stayed at had those. The HVAC worked fine and the view from my room was an amazing overview of the airport. Despite this, noise wasn’t an issue. There was also a table and chair by the window which really needed to go as both were worn with rips in the chair fabric and the table practically falling apart. I saved the beds for last as I’m beyond confused by them. The mattress, mattress cover, fitted sheet, bottom sheet, pillow cases, and pillows are all very nice, clean, and comfy, no complaints here. Weirdly, they chose to go with triple sheeting instead of the industry standard duvet covers, but everything looked and smelled clean so no complaints. The top sheet was a bit thicker but not quite a blanket and worked. My biggest issue is the blanket itself which not the fluffy IHG blanket everyone loves but rather a thin, scratchy blanket. Crowne Plaza is supposed to be one of the higher end brands in the IHG system, and while parts of the hotel felt that way, others didn’t. To be fair though, the prices don’t exactly reflect it either. In short, despite the amazing conference center and solid prices, looking at what the non-conference going guest would experience, three stars from me, but four if you replaced the blankets and lowered food prices!
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Date of stay: March 2022Trip type: Travelled on business
Room Tip: If you have the ability to leave or use Door Dash, I’d highly recommend it as the food at the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel
Responded 28 Mar 2022
Hello Ryan F, I'll forward your concerns about the elevator and the staircase to our facilities team. As per the staff member you've mentioned, I have shared your sentiment with our manager. We are fully committed to delivering the most pleasant stay possible. Thank you for choosing our establishment for your stay. We look forward to serving you again soon! Alejandro G. Case Manager IHGService
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Tina C wrote a review Sept 2021
1 contribution1 helpful vote
3.0 of 5 bubbles
Not what we expected from a Crowne Plaza. Room isn't the cleanest, floors decidedly sticky. Shower drain is slow so you are standing in water while shower. Also, for a 3-night stay for a family of 4 we were given 2 wash cloths, 2 hand towels, and 4 towels. Came back in late to sleep for 2nd night and room had not been cleaned so no clean linens. In addition I had to visit 4 floors to find a working sofa machine, only to find it stocked incorrectly in at least 2 slots. We don't expect the highest quality but this hotel falls short of its brand.
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Violet wrote a review Mar 2020
Paris, France7 contributions4 helpful votes
3.0 of 5 bubbles
This was our 4th stay at this particular Crowne Plaza on Phillips Lane Louisville as it is the designated hotel for the Show of Shows Military show which entitled us to a discounted price. This year a few of us regulars have decided it will be our last booking with them ( regardless of the discount) due to the hotel now beginning to look and feel very tired and dated. The rooms are ok - the carpet in ours was dirty and marked and our air conditioning didn’t work properly, however the bed was very comfortable. The restaurant is in desperate need of a update as are the tables and uncomfortable chairs.
Breakfast was generally good with a nice buffet and we did have dinner there one evening which was very nice. The bar is very pricey and the waitresses need to smile a little more as they make you feel unwelcome. Some of the front line staff raised a few eyebrows. The one huge plus for the restaurant is one of the waitresses in the dining room - Sharon. This waitress goes above and beyond and is exceptional, she always has a smile on her face and is extremely professional. Management take note - you have an absolute Gem here, do not lose her !
The free Shuttle service is very useful.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGService, Guest Relations Manager at Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel
Responded 26 Mar 2020
Hello Frenchfille Thanks for telling us your impressions about our Crowne Plaza Hotel Louisville-Airport KY Expo Center. It's sad to see that, in your opinion, we are lately not meeting our standards and our facilities are starting to look dated. I'm honestly concerned about this and we will definitely conduct an investigation about this. I will pass your comment to our management and let them see that the proper adjustments are done. I hope you enjoyed your stay in spite of these small flaws and hopefully we will have the chance to host you again in the future. Thanks for choosing us so many times, we'll do our best to deserve being your 1st choice in the future. Take care and see you again! Alejandro G. Case Manager. IHGService.
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Foamergirl wrote a review May 2023
Staunton228 contributions161 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
Super friendly front desk and staff. Wonderfully clean room with balcony over courtyard area.
I needed extra coffee pods and they were delivered within a few minutes.
This hotel is just incredibly nice.
Restaurant and bar reasonably priced with nice atmosphere in bar and the restaurant on opposing side.
A wonderful respite after a long day on the road.
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Date of stay: May 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lesley K wrote a review Feb 2022
1 contribution
1.0 of 5 bubbles
We stayed the weekend to attend the Farm and Machinery Show.The rooms were marked way up, which is understandable, if the rooms were clean and we could have actually slept Saturday night. Walking into the room, you could see that little effort was made in cleaning the room. When I walked into the bathroom, the floor was sticky. The bathtub was dirty, and there was fresh caulking on the bathtub that was still tacky feeling. I laid hand towels on the sink because when I lifted the tray of coffee items up, it was wet and dirty under it as well as under the mirror. The vent for the air conditioner was half off, so if someone had a small child in that room, they could very easily get hurt. The beds were comfortable, but the bedding had stains on it. Also, there was a queen sized fitted sheet on a king size bed and it kept coming off. We dealt with it, knowing how busy the hotel was. On Saturday night, we arrived back at the hotel and we had no fresh linens and could tell housekeeping had not been there. We went to the front desk and asked for linens. We were told that you have to request housekeeping. I understand the concept, but I would suggest to let guests know this upon check in. Walking back to our room, there was a group by the elevator drinking and being very loud. Not long after we got back to our room there were people yelling and screaming at each other, wanting to fight.This went on for about 45 minutes. At that point I was concerned for my safety and could not go to sleep. After that situation was over, there were people yelling in the halls until almost 3am. I am unsure of why others were not removed from the property for being drunk, and out in the halls disrupting those trying to sleep. I got maybe 3 hours of sleep and we went to have breakfast, which is very good. Our waitress was one of the best. My husband went to check out and told the front desk of the situation and got a very insincere apology. We paid over 600 for two nights there and I will not do that ever again.
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel
Responded 6 Mar 2022
Hello 651lesleyk, Thank you for staying with us and for taking the time to give us your feedback! I'm sorry to learn about the issues encountered with the condition of the room, and the noise disturbances. I hear your disappointment with the level of service taken in addressing this let you down. Our goal is to deliver exceptional service and comfortable accommodations to all of our guests. I shared your review with our hotel management and staff. I'm confident that all you've highlighted will be looked into to ensure that this doesn't happen again. I also sent you a private message to further reach out to you and get more details. I hope that you will consider staying with us again to show that your unsatisfactory stay was an exception! Many thanks, Jonathan A Case Manager IHGService
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Jeff S wrote a review Jul 2020
Cincinnati, Ohio34 contributions14 helpful votes
5.0 of 5 bubbles
We stayed this property on two occasions over the course of a week and found the staff very helpful and the property super conscientious related to COVID cleanliness.

Our first stay was single night en route to Nashville. My wife and I were very impressed with the efforts to keep clean. As it's more of a business locale, just outside of the airport, the place was virtually empty. We got a cheap and clean room.

On our way back, we were going to stay in town, but, given a lot of unknowns, we opted to return to the Crown Plaza as our home for a few days.

Checking in, the front desk manager, Ashley, remembered me from a few days earlier and we were quite pleased that he had put us in a two room suite for this stay. We felt totally comfortable at the Crowne Plaza and was well worth the 15 minute drive to get into town.

Although there isn't much nearby and the hotel restaurants are closed at the time, we we comfortable and felt safe at the property.
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Date of stay: June 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IllinoisBombom wrote a review Mar 2020
Peoria, Illinois78 contributions26 helpful votes
3.0 of 5 bubbles
We stay here every year for a convention and have seen it gradually go downhill. Service is still very good but rooms are dated, slow draining bathtubs, noisy room heaters & food service is expensive and not very good. On the flip side, the beds are comfortable & cleaning staff does a good job on the rooms.
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Date of stay: February 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: stay in "newer" section
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGService, Guest Relations Manager at Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel
Responded 24 Mar 2020
Hello IllinoisBombom, Thanks for being one of our loyal guests. Your honest feedback is very much appreciated. Thanks for sharing your thought about your most recent stay. I am sorry to hear that our facility is showing signs of wear and tear, particularly with the rooms, bathroom drains and also the foodservice. I have shared the details of your stay with the hotel management. I am sure that future improvements will be considered. We are hopeful that this will not deter you from choosing to stay with us again. Best, Ronald R. Case Manager IHGService
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Denise G wrote a review Mar 2020
Arlington, Texas36 contributions13 helpful votes
5.0 of 5 bubbles
This hotel is the best place to stay in Louisville, especially if you are attending the Show of Shows or the National Gun Day Show! We have a group who typically reserves 5 rooms for 4 nights. The rooms are always clean and well appointed. The Guest Services Manager and the entire staff - but especially Nona W and Donna T really know how to rise above and beyond to ensure their guests are satisfied. There is never any doubt about where we will be going to next year! The restaurant is good too - and management there does everything they can to make their customers happy. Highly recommend this hotel.
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Review collected in partnership with this hotel
Date of stay: February 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hollie_M wrote a review Feb 2020
Reynoldsburg, Ohio193 contributions52 helpful votes
3.0 of 5 bubbles
My ratings have always been high for this property but I was in a room with a horrible location plus other issues. Room 175 is where an outside entrance, an elevator and the pool access all converge. Noisy!!!

On top of that there was no way to get the room temperature below 70 even though it was winter since it was an interior room. No access to A/C in January. This affected the quality of my sleep plus I was at a dance event and needed to be able to cool off. The curtains opened onto a lighted common area but the side edges of the curtains did not curve around to the wall so the outside light came in the room at all night and day. This also affected the quality of my sleep.

Pet peeve of the property in general - no refrigerators or microwaves (but you can rent a frig for $20/night).
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David T wrote a review Jun 2021
Tacoma, Washington5 contributions
4.0 of 5 bubbles
You get what you pay for at this hotel: clean room, quiet, sufficient towels, and the best air conditioner I have ever used! They vacuum in all the corners and under the bed, and no dead bugs on the windowsill or anything like that.
There is very minor wear and tear , but to be expected considering how popular this hotel is. I would like to see a microwave and fridge here, but that's a minor inconvenience.
The restaurant has good food, at reasonable prices.
Staff was pro, but not stuffy, and always ready to help.
Airport shuttle is very prompt and much appreciated.
Would definitely stay here again.
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Date of stay: June 2021
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Room Tip: Upstairs rooms away from elevator are quietest. A south-facing room lets you see Kentucky Kingdom...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
₹9,945 - ₹14,875 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza hotel louisville-airport ky expo louisville
LOCATION
United StatesKentuckyLouisvilleFairgrounds
NUMBER OF ROOMS
588
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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CROWNE PLAZA LOUISVILLE AIRPORT EXPO CTR, AN IHG HOTEL - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel
Which popular attractions are close to Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel?
Nearby attractions include Kentucky Kingdom (0.3 km), Churchill Downs (0.7 km), and Louisville Slugger (0.7 km).
What are some restaurants close to Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel?
Conveniently located restaurants include Frank's Meat and Produce, Mirage Mediterannean Restaurant, and Hometown Pizza.
Are there any historical sites close to Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel?
Many travellers enjoy visiting Conrad-Caldwell House Museum (Conrad's Castle) (4.6 km), Churchill Downs (3.1 km), and Farmington Historic Plantation (6.7 km).
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