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All reviewspriority clubprompt serviceihg propertiescheese omeletsbig boyyogurtroad tripwould stay here againbreakfast was includedvery nice hotelplenty of foodnice selectionthe entire hotelclean roomsnice stopstayed one nightback home
Our room and the hotel itself was very nice and clean. Our main problem was with the manager. We booked three rooms, one for my wife and I, and the other two rooms for friends of ours that we were traveling with approximately 6 weeks...More
1 Thank Jerry L
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites LondonResponded 9 October 2016
Dear Jerry L,
Thank you for choosing us and for leaving a review. I am happy that you found our rooms clean. However, it is regrettable that your stay was negatively affected by the level of service you received. Please accept our sincerest apologies for...More
Stayed here on a Saturday night. Recent remodeling done, but not everything.
Bathroom sink broken in 1st room.
Switched rooms and toilet seat was broken.
Sheets in room had not been changed for one of the beds.
Hair, pizza crumbs on sheets when we folded...More
1 Thank Craig L
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites LondonResponded 5 October 2016
Dear Craig L,
Thank you for taking the time to express your thoughts and concerns. We are very sorry for the shortfalls you have noticed with the quality of the room you received and its cleanliness. We take our guest comments very seriously and always...More
Totally unexpected room. I was blown away by the uber modern decor and the size of the room. It was beautiful. Everything was clean and the bed was comfortable. I would have give this hotel five stars if the front desk clerk had been more...More
If you want to get something to eat, make sure it's not late. The town pretty much closes down at 9:00 P.M. This is the nicest hotel in London, Ky. I traveled with a family of four and we all enjoyed are stay. The staff...More
Stopped here on our way from Florida to Florence,KY. Very clean, updated rooms, super comfy beds, friendly staff and a nice little breakfast. Only complaint was although the a/c was very cold, the room was very damp, all the bedding and floor felt damp but...More