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Extended Stay America - Lexington - Nicholasville Road

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Traveller (21)
Room & Suite (27)
Dining (1)
Overview
  • Excellent24%
  • Very good4%
  • Average24%
  • Poor16%
  • Terrible32%
  • 1 week ago
    “Pass this one up.”
  • 16 Aug 2018
    “Customer Service Fail”
Hotel website
2650 Wilhite Dr, Lexington, KY 40503-3371 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Kitchenette
Pets Allowed
2.5 Star accommodation
Additional information
Hotel website
Offers from Extended Stay America - Lexington - Nicholasville Road
Special Offer: Save up to 10% TODAY!
Hotel deals
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Rooms
4 Nov5 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (45)
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LanguageEnglish
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1 - 5 of 44 reviews
Reviewed 1 week ago via mobile

We stayed in the Extended Stay America while my dad was in UK Hospital. We spent one night there, but had reservations for the next two nights. We cancelled those. The carpet was filthy from years of neglect. There was paper remnants and other things...More

Thank Jeanette G
Response from 00esa, Manager at Extended Stay America - Lexington - Nicholasville RoadResponded 1 week ago

Jeanette, please accept our sincerest apologies for the cleanliness issue you experienced in your room and regret the inconvenience it caused. We have checks and balances in place to double inspect every room before a guest checks in, or returns back to their room. We...More

Reviewed 16 August 2018

Its taken some time for me to do this but here goes..... We booked on Priceline....then called hotel (about 2 weeks out) to make sure we had 2 beds and could check in early because we had an early event- everything was ok they said...More

Thank Michelle K
Response from 00esa, Manager at Extended Stay America - Lexington - Nicholasville RoadResponded 18 August 2018

Michelle, thank you for reviewing our hotel. We apologize for being inattentive to your needs and for the unsatisfactory service you received during your stay. Please be assured that we have shared your feedback with our front desk team, and we’re taking immediate steps to...More

Reviewed 24 July 2018

I wish I could give this place negative stars. OMG This is by far the absolute WORST hotel we have ever been in. Let me tell you about our horror story...first, after a long day on the ball fields we go and check in about...More

Thank Amanda M
Response from 00esa, Manager at Extended Stay America - Lexington - Nicholasville RoadResponded 27 July 2018

Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. Please do not hesitate to contact our...More

Reviewed 9 July 2018

We stayed at this hotel this weekend It was suppose to be a 2 1/2 star hotel (Priceline). NO WAY! At best, it would be a 1 1/2 star rating. I would have NEVER booked this hotel had I known what sort of place this...More

Thank deanepettit
Response from 00esa, Manager at Extended Stay America - Lexington - Nicholasville RoadResponded 10 July 2018

It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not...More

Reviewed 20 May 2018 via mobile

Had high hopes based on pictures and reviews. Arrived at 3:30 am to check in for a 3 night stay. The small amount of carpet in the room was absolutely filthy and disgusting. If I hadn’t been so tired I’d have requested another room. The...More

1  Thank KW90
Response from 00esa, Manager at Extended Stay America - Lexington - Nicholasville RoadResponded 21 May 2018

Thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues....More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Air Conditioning
Laundry Service
Microwave
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Room types
Kitchenette, Non-Smoking Rooms
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms
Number of rooms
126
Price range
US$ 64 - US$ 115 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay America Lexington - Nicholasville Road Hotel Lexington
,
Lexington Extended Stay
,
Extended Stay Lexington
Location
United States > Kentucky > Lexington
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms
Number of rooms
126
Price range
US$ 64 - US$ 115 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay America Lexington - Nicholasville Road Hotel Lexington
,
Lexington Extended Stay
,
Extended Stay Lexington
Location
United States > Kentucky > Lexington
Photos
Traveller (21)
Room & Suite (27)
Dining (1)
Questions & Answers
Ask a question
proteinmuffin33
29 June 2015|
Answer
Response from Ned D |
Mounted. Cannot say I noticed anything about pressure, so I think it was OK. Average sized person should do fine. Full tub with wall-mounted fixtures.
1
Vote
Room Tips
"Don't stay here unless new management!"
michellekE6709ZM
16 Aug 2018
Read review
"Go somewhere else!"
deanepettit
9 Jul 2018
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"The rooms on the side face the entrance are the best for a good nights sleep, less traffic noise from..."
heathermU7446ON
19 Dec 2017
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"I suspect there really are no "good rooms" here."
kess2015
28 Aug 2017
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