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On my travels to Lexington it is always good to have the staff welcome you warmly. When Clara is there she is so accommodating and desires to make my stay comfortable.
Cathy is the best. Every time she is there at the restaurant, she knows...More
Griffin Gate is a great place to spend a few days. The king rooms are spacious with modern flat HD televisions, and some with balconies. The toiletry items are well designed and equipped. The staff has been very professional and friendly during our stay. Also,...More
Unfortunately, when my husband and I checked in, the hotel was completely booked. We were wanting to upgrade to a suite. Front Office Supervisor Clara Johnson, went out of her way to accommodate our needs. She was helpful and understanding. With her persistence she was...More
When staying at hotels, my number one priority is quality of sleep. Unlike every other Marriott I've stayed at, the mattress and bedding at this hotel leave much to be desired. The mattress is a temperpedic memory foam mattress which feels stiff and the comforters...More
Thank Jonathan L
Response from TeamMarriott, General Manager at Griffin Gate Marriott Resort & SpaResponded 3 weeks ago
Thank you for taking the time to comment about your stay. It is great to know you were pleased with our lounge. However, we are sorry for the disappointment with your mattress. Our resort uses a TempurPedic Cloud Supreme mattress, which is firmer than...More
I attended a conference in this hotel last week. Staff was excellent, rooms were quite small but relatively clean. I didn't experience any issues but could see the carpet hadn't been vacuumed. The bathroom was updated but very small. Overall, it was adequate but for...More
Response from TeamMarriott, Manager at Griffin Gate Marriott Resort & SpaResponded 4 weeks ago
Thank you for being our guest at the Griffin Gate Marriott Resort & Spa. It’s nice to know you liked our courteous associates and had a pleasant time with us. However, we regret if any inconvenience was caused while you were here. We...More
Response from christina g | Reviewed this property |
Again, not uncommon. If you don't know someone in the industry to get you the great rates, then I was told to call in the evening hours for rates and book a few days, weeks, etc out, then recheck in a couple of days. If... More
Again, not uncommon. If you don't know someone in the industry to get you the great rates, then I was told to call in the evening hours for rates and book a few days, weeks, etc out, then recheck in a couple of days. If something better comes up, make new reservations and cancel the others.