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SpringHill Suites Lexington Near the University of Kentucky

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SpringHill Suites Lexington Near the University of Kentucky
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249 Reviews from our TripAdvisor Community

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Showing 247: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

My family and I arrived really late and really just wanted to get to bed. The front desk staff, Robert, was extremely nice and professional and made the check-in process pleasurable. He was very genuine, polite and helpful. Even when I got up early the next day to work in the lobby, Robert was still on and still just as... More 

Helpful?
1 Thank Aimee M
Clarkston
Level Contributor
6 reviews
4 hotel reviews
Reviewed 19 October 2016

I'm a Marriott Platinum Member, and stay 99.9% with that brand. I do business near U, and this location is about 1/2 Mile away, so I had stayed here twice before. Each time, it seemed to get more expensive, and more rundown. My room had no hot water and a broken wall in the shower; I called the front desk... More 

Helpful?
Thank Michael F
Haylie D, Manager at SpringHill Suites Lexington Near the University of Kentucky, responded to this review

Micheal F, Thank you for taking the time to review our property! I am deeply sorry that you experienced these issues while you stayed. The response from the front desk was also not appropriate, which I have spoken to them about. As a Platinum Member, you are accustomed to the excellent service that Marriott Guest Services provides, and we have... More 

Wauseon, OH
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 17 October 2016 via mobile

Hotel was in an easy to find location. Within walking distance to Red Mile track and The round barn (wedding venue). Within 15 mins of Keeneland racetrack. Hotel staff were friendly and accommodating to a large wedding party. The rooms have been superficially updated and bathrooms could use additional updates. Bathtub had rust and water was only lukewarm when showering... More 

Helpful?
Thank potterjessica
Haylie D, Manager at SpringHill Suites Lexington Near the University of Kentucky, responded to this review

Potterjessica, Thank you for providing us feedback about your most recent stay! I am glad to hear we were conducive to your needs of being close to Keeneland and the Round Barn. I do apologize, however, that you found us to be below your expectations. I have shared your responses with our maintenance team in hopes that we can correct... More 

1 review
Reviewed 8 October 2016 via mobile

Check in was ridiculous! The service was rude and informed us they overbooked and the only room open was a king and sofa bed for 5 people, and then when asked why we were never contacted. We were told the number was Expedia on file...well joke is on you we booked through Marriott's website. Told there were other available rooms... More 

Helpful?
Thank Corrin D
Haylie D, Manager at SpringHill Suites Lexington Near the University of Kentucky, responded to this review

I deeply apologize for the service, or apparent lack-there-of, you received upon checking-in. I was unable to look up your reservation because I do not have all of the information, but please reach out to me, my email is Haylie.Dennis@marriott.com. Even without the details, it is apparent that your reservation was not addressed properly and we have fallen well-short of... More 

Peebles
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 September 2016

Stayed two nights,liked the location,since we were going to the Red Mile to watch the horse races.Not real clean,room had a lot of spots on carpet and spots on the couch.Nice outside patio,but was not kept real clean.Place could use some up keep all the way around.Back of the building was black,not sure if mold or just real dirty.Breakfast buffet... More 

Helpful?
Thank O7113YMdavidg
SpringHillLexington, General Manager at SpringHill Suites Lexington Near the University of Kentucky, responded to this review

Thank you for taking the time to complete a review of the hotel. We appreciate the feedback from our guests, whether positive or negative and utilize it as an opportunity to use the feedback as learning and training opportunities for the hotel team. I apologize for items you mentioned but have passed the information on to the appropriate hotel team(s)... More 

San Antonio, Texas
Level Contributor
173 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 30 August 2016 via mobile

I was in town for a meeting at the VA hospital in early August. The hotel is centrally located with quick access to both the University and to the VA hospital. There are number of restaurants close by within walking distance of the hotel. The staff at the hotel was quite good and were very responsive. Would recommend this hotel... More 

Helpful?
Thank George G
SpringHillLexington, General Manager at SpringHill Suites Lexington Near the University of Kentucky, responded to this review

Thank you for taking the time to complete a review of the hotel. We appreciate the feedback and the kind words. We hope you will choose the SpringHill Suites Lexington for your lodging needs if your travels bring you to Lexington again. More 

Connecticut, United States
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 August 2016 via mobile

Good wifi. The room had some wear And tear but was very spacious and clean. We liked the small kitchen area and refrigerator. Breakfast was what you would expect, eggs and some other light items. I found a little surprising that the front desk people were not as welcoming or social. Overall, we stayed two nights because it was close... More 

Helpful?
Thank Stella872
SpringHillLexington, Manager at SpringHill Suites Lexington Near the University of Kentucky, responded to this review

Thank you for taking the time to review our SpringHill Suites. Your feedback is very much valued. I am glad we were able to provide you with a clean room and convenient location. However, I am sorry to hear we did not provide an exceptional customer service experience for you. I have spoken with our front desk staff to ensure... More 

Cleveland, Ohio
Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 August 2016 via mobile

While it appears to be close to UK, it is a very long walk to campus. Couple of restaurants in the immediate area. Getting out of hotel parking is difficult during high traffic hours Clean rooms and property, good breakfast, friendly staff. The fitness center is well equipped and clean. There is a good amount of seating for breakfast. There... More 

Helpful?
Thank DaveZ111
SpringHillLexington, Manager at SpringHill Suites Lexington Near the University of Kentucky, responded to this review

Thank you for taking the time to review our SpringHill Suites. We greatly value your feedback. Our staff is excited to hear we were able to provide a comfortable stay for you. We understand our entrance is not ideal, and we are actively working on a solution for a better entrance for our guests. Thank you for choosing to stay... More 

Massachusetts
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 August 2016 via mobile

I was only passing through town. Easy to get to. If UK is your destination, not sure you could be closer without living in a dorm. Facility was well maintained. Front Desk staff were warm, efficient and engaging. Dining area was clean. I had he b'fast. Everything was prepared well, coffee was hot. As always this chain's a good value... More 

Helpful?
1 Thank ToneSavvy
SpringHillLexington, Manager at SpringHill Suites Lexington Near the University of Kentucky, responded to this review

Thank you for taking the time to review our SpringHill Suites! We appreciate your comments and feedback. We are excited to hear you enjoyed your stay with us, and that we were able to create a positive customer service experience for you! Thank you for staying with us, and we hope to see you on your next trip to Lexington!... More 

Virginia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 July 2016 via mobile

Quiet hotel right in downtown. Close to restaurants, gas stations and attractions. Roomy space for family of 5. Housekeeping changed our linens daily (3 night stay) and even decorated beds with the kids stuffed animals. I even got replenished in-room coffee packets each day if our stay. Sausage and eggs and oatmeal included in breakfast, with waffles on the weekends.... More 

Helpful?
Thank vaadvisor6
SpringHillLexington, Manager at SpringHill Suites Lexington Near the University of Kentucky, responded to this review

We appreciate you taking the time to review our property! I am glad you and your family enjoyed your stay with us. We look forward to seeing you again on your next trip to Lexington! Thank you! Emily Jolly / Assistant General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
  • Fitness Centre with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms

Additional Information about SpringHill Suites Lexington Near the University of Kentucky

Address: 863 S Broadway, Lexington, KY 40504-2601
Region: United States > Kentucky > Lexington
Price Range: ₹ 7,729 - ₹ 13,337 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Lexington Near the University of Kentucky 3*
Number of rooms: 108
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Also Known As:
Springhill Suites Lexington Near The University Of Kentucky Hotel Lexington
Lexington Springhill Suites
Hotel Style:
#20 Family Hotel in Lexington
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Lexington Near the University of Kentucky staff and other travellers.
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Questions? Get answers from SpringHill Suites Lexington Near the University of Kentucky staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go somewhere else to choose one”
 of 5 bubbles F445GWmichaelf, 18 Oct 2016 | Read review
“Pick a room on the 3rd floor to escape any possible noise.”
 of 5 bubbles bds1210, 20 Apr 2016 | Read review
“Some rooms overlook the racetrack (The Red Mile).”
 of 5 bubbles 106JanetW, 20 Apr 2016 | Read review
“Ask for a room away from elevators”
 of 5 bubbles baileespoppa, 8 Feb 2016 | Read review
“A view of the Red Mile track was a big plus for us.”
 of 5 bubbles lbianchi99, 14 Oct 2015 | Read review
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