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Hilton Lexington Downtown

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Traveller (150)
Room & Suite (124)
Dining (37)
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Overview
  • Excellent47%
  • Very good29%
  • Average16%
  • Poor6%
  • Terrible2%
Travellers talk about
“rupp arena”(154 reviews)
“parking garage”(49 reviews)
Paid Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
All hotel details
Offers from Hilton Lexington Downtown
Special Offer: Double Points, Every Stay
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Offers from Hilton Lexington Downtown
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,272)
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All reviewsrupp arenaparking garagethe executive loungebigg blue martinitriangle parkfront deskconvention centerrestaurants and barsuk basketball gamebusiness tripvery nice hotelbed was very comfortableconvenient locationstaff was friendlyvaletconferencebellman
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231 - 235 of 1,261 reviews
Reviewed 12 March 2017 via mobile

When the shower drain is so slow you are ankle-deep in water before you finish showering, when the bathroom sink water pressure gives less than a quarter-inch trickle at "full" volume, when we request more washcloths and the following day the unused extras were taken...More

Thank markf1955
Response from ALugo1, General Manager at Hilton Lexington DowntownResponded 14 March 2017

So sorry to hear you had room issues during your stay. I apologize for any inconvenience you experienced due to bathroom and housekeeping problems. Our goal is for every guest to have a restful and hassle-free stay. I hope you come back next time you're...More

Reviewed 8 March 2017

I have stayed at this hotel several times over the years. I have not had a bad experience at this hotel. The rooms are very clean and well-appointed. On weekends, the breakfast bar is excellent. Another plus is the adjacent parking garage with easy access...More

Review collected in partnership with Hilton Hotels & Resorts
Thank 565Elizabeth
Response from ALugo1, General Manager at Hilton Lexington DowntownResponded 14 March 2017

Thank you for letting us know you've enjoyed your stays with us. We appreciate your support for our hotel. I will pass along your compliments to our Chef for the excellent breakfast bar. We will look forward to your return.

Reviewed 6 March 2017

Loved that I could check in and pick my room in advance via the app, and I also loved that the digital key allowed me to skip the check-in line and go straight to my room. I loved the cleanliness and accommodations in the room...More

Review collected in partnership with Hilton Hotels & Resorts
Thank I8472QMsarahs
Response from ALugo1, General Manager at Hilton Lexington DowntownResponded 9 March 2017

Thanks for the great feedback on our digital key service. Happy to hear you will definitely stay with us again. Please know I will pass along your food comments to our Chef. Again, thank you for taking the time to write a review.

Reviewed 5 March 2017

I stayed at the hotel for a convention. Parking was fine but hard to find at first. Once found, the valet parking was excellent and reasonably priced. I was given a smoking room when I had reserved a non-smoking room. After one night in the...More

Review collected in partnership with Hilton Hotels & Resorts
Thank Mikestages
Response from ALugo1, General Manager at Hilton Lexington DowntownResponded 9 March 2017

Thank you for taking the time to send in a review. Please know we use all feedback to help us better serve out guests. Sorry for any inconvenience you experienced due to being in a smoking room. Our goal is for everyone to have a...More

Reviewed 4 March 2017 via mobile

I don't know where those pictures were taken, but our room looked nothing like that. For the cost, this place had cheap furniture, a terrible shower, and an aging and inefficient HVAC. It was a fine place to stay for proximity to the convention center...More

Thank Maegan M
Response from ALugo1, General Manager at Hilton Lexington DowntownResponded 9 March 2017

So sorry to hear you didn't enjoy your stay with us. Please know we use all feedback to help us better serve our guests. Our goal is for everyone to have a productive, restful and hassle-free stay.

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Best Value Properties in Lexington, KY
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 149 - US$ 354 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Romantic Hotel in Lexington
#16 Family Hotel in Lexington
#17 Business Hotel in Lexington
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 149 - US$ 354 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Romantic Hotel in Lexington
#16 Family Hotel in Lexington
#17 Business Hotel in Lexington
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (150)
Room & Suite (124)
Dining (37)
Pool & Beach (5)
Business Centre & Event Rooms (13)
Questions & Answers
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retireesMontana
21 April 2018|
AnswerShow all 5 answers
Response from 460nathanf | Reviewed this property |
I am not an employee but I would think it would be around 15-20 minuets depending on traffic.
0
Votes
Teresa M
regarding a response to a review, we'd like to reply again: Teresa M Portland, Oregon, United States 46972 Reviewed 2 days ago good stay we were visiting family/friends and going to the uk men's b-ball game 2-17-18, and chose the hilton....everything was terrific...the room was spacious and clean, the staff was so friendly....the jacuzzi was relaxing, and we used the gym during a downpour, as we run outside generally...the treadmill was fine, thx...the pool was a little too cool to stay in....our only pause is that the hilton still allows 4 smoking rooms i think...in this day and age, nobody should be subjected to this..if we are incorrect in this detail, sorry, but it's what we read....a minifridge would help, as would a microwave, but if that's the only problem, no worries..thx for a fine stay.....another perk is a daily newspaper for free...wsj or usa today..thx Show less Stayed: February 2018, traveled with family Value Sleep Quality Service See all 10 reviews by Teresa M for Lexington Ask Teresa M about Hilton Lexington Downtown This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. ALugo1, General Manager at Hilton Lexington Downtown, responded to this review Responded yesterday Thank you for the feedback. Please know we are completely a smoke free hotel. Sorry for any inconvenience you experienced due to no frig in the room. Guests can always call Front Desk and we can deliver a refrigerator to your room. I hope you join us again next time you're in Lexington, KY................................thx to Alex Lugo, General Manager: hilton hotel downtown lexington, thx for the info on smoking alex, we didn't realize the policy changed... so sorry...i would change the review to reflect that, but can't seem to do so.. the fridge, we just worked around it....thx we will be sch another stay in oct for another reunion... sincerely, teresa mcgrath and nat kim
1 March 2018|
AnswerShow all 2 answers
Response from Teresa M | Reviewed this property |
we wanted to respond to the gen. mgr, and this was the only option that we could find...haha and sorry
0
Votes
Erik P
21 July 2017|
AnswerShow all 3 answers
Response from Teresa M | Reviewed this property |
hbo
0
Votes
Room Tips
"Floor 6 was quiet and we had a great view of the park from room 617"
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"Room 319 has a beautiful view."
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"Ask for a room close to the elevator and vending. It made it extremely convenient."
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"Ask for a room with the park view"
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