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Hampton Inn & Suites Louisville East

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Traveller (14)
Room & Suite (25)
Traveller (14)
Room & Suite (25)
Dining (16)
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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Property amenities
Pool
Free Parking
Business Centre with Internet Access
Wheelchair Access
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Meeting Rooms
Laundry Service
Self-Serve Laundry
Indoor pool
Dry Cleaning
Non-Smoking Hotel
Heated pool
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Room features
Suites
Non-Smoking Rooms
Family Rooms
Microwave
Air Conditioning
Good to know
HOTEL STYLE
Mid-range
Business
HOTEL CLASS
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Special Offer:Double Points, Every Stay
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Reviews & more
468Reviews
68Photos
0Q+A
23Room tips
Traveller rating
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Show reviews that mention
Very nice hotel with great rates, clean rooms, and friendly staff. The lobby was beautifully decorated and inviting. Wide selection of breakfast foods. We very much enjoyed our stay and would highly recommend this hotel.
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Review collected in partnership with Hampton
This was the worst hotel experience of my life. We had two rooms and stayed there for 3 nights. Neither of our rooms was ever properly cleaned beds were made and towels were replaced. That was it. Trash was not emptied, bathrooms were not cleaned, floors were not vacuumed, etc. W
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Room was fine. Hotel was fine. However, made an advance reservation at Hilton Honors site and the clerk was aware of it when I checked in. However I was billed by both the hotel and the advance reservation site. Hilton says it's the hotel's issue. I have called, spoken to sev
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The staff at this hotel left much to be desired, they were not professional at all, they were uninformed when I asked them how to connect to internet (basic) and they did not care about refilling breakfast stations, it was SO empty, at 7:10AM?! no one around to clean up or ask fo
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Review collected in partnership with Hampton
Response from Miri L, on behalf of management at Hampton Inn & Suites Louisville East
Responded 6 days ago
Dear 54famoffour We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all about Satisfaction Guaranteed. Thank you for your feedback and we hope you will come back and stay with us again. Thank you, Miri L.
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This facility needs to be updated and the staff needs to be upgraded. The room was worn and dated. We not given the room selected in digital check in, or the room type reserved. To make matters worse, the room that we were given had a view of the back wall of the entrance facade.
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Review collected in partnership with Hampton
Response from Denise-HiltonHelp, on behalf of management at Hampton Inn & Suites Louisville East
Responded 2 weeks ago
Dear Almurray11, Thank you for your review of your recent stay. We’re sorry we didn’t provide the quality of amenities and service you deserved; this is not the Hampton norm, as our goal is Satisfaction Guaranteed. We have addressed your concerns with our team. Your feedback is genuinely appreciated as it is the first step in helping us improve our services. Safe travels.
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Album Categories
All photosTravellerRoom & SuiteDining Pool & Beach
Lifting separated wallpaper everywhere just gives u the feeling of not being clean and uncared f
1st greeting in elevators/old worn ad pealing from doors ��
Gouged furniture in room
Mold & lifting seams
Hmmmm what goes on here that doors are gouged for entry?!!
Previous
"very comfortable beds and good AC"
"Wait for renovation."
"Try to get a top floor at the back of the hotel (even numbered rooms)"
"stay somewhere else if you want a good night sleep"
"Doesn't really matter if you need to use the internet."
Previous
PRICE RANGE
US$ 101 - US$ 146 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hampton inn & suites louisville east hotel jeffersontownhampton inn and suites louisville easthampton inn louisvillelouisville hampton inn
LOCATION
United StatesKentuckyJeffersontown
NUMBER OF ROOMS
77
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