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Capital Plaza Hotel

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Traveller (39)
Room & Suite (22)
Dining (9)
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Overview
  • Excellent20%
  • Very good36%
  • Average22%
  • Poor12%
  • Terrible10%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (202)
There are newer reviews for Capital Plaza Hotel
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69
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25
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LanguageEnglish
41
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46
25
20
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All reviewsroom was cleanbuffalo trace distilleryfree underground parkinglarge hotelolder hotellobby areabusiness meetingkentucky riveryard saleconvenient locationwould definitely stay here againnice staffbourbon trailfountainweddinglexingtonfreeway
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41 - 45 of 201 reviews
Reviewed 24 October 2016

The hotel was dirty and old. The phones in the room were replaced twice, and still did not work. The lobby staff was rude and did not even know what was served for breakfast. The rooms were horrible. Dust balls in every corver, the furniture...More

Thank jcdiaz1967
Response from Carol J, General Manager at Capital Plaza HotelResponded 25 October 2016

Thank you for taking the time write and share your experience. Something obviously went wrong on your stay and I apologize for my staff not handling it to your satisfaction. I am glad you at least found my breakfast staff friendly and helpful. We are...More

Reviewed 23 October 2016

Ditto on the comments about the parking garage. It was neglected and run-down and the lighting was poor. There was standing water and trash all over that no one cleaned up. When we checked in, they advised us to park close to the door- that...More

Thank ASELAGE
Response from Carol J, General Manager at Capital Plaza HotelResponded 25 October 2016

Thank you for taking the time to write about your experiences. I am sorry if you were not pleased with your accommodations. We are under renovation at this time in both the public areas and guest rooms. Much of the issues you mentioned will be...More

Reviewed 12 October 2016

Cons: ugly, scary, dirty, parking garage ick. Desk clerk gave us little to no info how to manouver from dungeon garage to the 7th floor. Garage floor so sticky and gross my shoes almost got pulled off, in closer look this is Ky government property,...More

Thank jill2508
Response from Carol J, General Manager at Capital Plaza HotelResponded 13 October 2016

Thank you for your feedback on your recent stay. Unfortunately most of your complaints were regarding state owned property, the parking garage and fountain plaza are not under our control. We do contact them on a regular basis on upkeep, but again, we do not...More

Reviewed 6 October 2016 via mobile

My stay here was less than expected for sure!! As we came out of the parking garage into the elevator to take the luggage up to the main floor to check in my wife had to walk up the steps and ask the front desk...More

2  Thank Randy F
Response from Carol J, General Manager at Capital Plaza HotelResponded 10 October 2016

Thank you for the feedback on your recent stay. I apologize for the apparent lack of response you have received. This is not normal. I can tell from your comments that you are having issues with your charges to your account and they are seriously...More

Reviewed 3 October 2016 via mobile

First stay at Capital Plaza in Frankfort and we would definitely stay here again. Everything was clean, staff was nice and the food at the bar was great! Well we only had cheese and pretzels but everyone else's food looked and smelled great. We ate...More

1  Thank Linda M
Response from Carol J, General Manager at Capital Plaza HotelResponded 3 October 2016

Thank you so much for the feedback on your recent stay. I was very glad to hear that you enjoyed your stay and plan to return. I will share your thoughtful comments with our staff. Look forward to seeing you on your return visit. Safe...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Children Activities (Kid / Family Friendly)
Dry Cleaning
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Pool
Details
Price range
US$ 113 - US$ 151 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
Details
Price range
US$ 113 - US$ 151 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
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Traveller (39)
Room & Suite (22)
Dining (9)
Pool & Beach (1)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Dennis R
13 February 2016|
AnswerShow all 3 answers
Response from Carol J | Property representative |
Yes our hot breakfast buffet is free to our guests.
0
Votes
sscheid
6 October 2015|
AnswerShow all 4 answers
Response from Carol J | Property representative |
Yes- our hotel is pet friendly.
0
Votes
Room Tips
"poor service does not make up for convenient location"
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"The Kentucky River view rooms are nice."
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"Ask for the view of The Kentucky River"
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"when booking through expedia make sure to check smoking or non smoking room"
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