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Capital Plaza Hotel

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Traveller (39)
Room & Suite (22)
Dining (9)
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Overview
  • Excellent20%
  • Very good35%
  • Average22%
  • Poor13%
  • Terrible10%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (205)
There are newer reviews for Capital Plaza Hotel
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204 results
Traveller rating
41
69
47
27
20
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LanguageEnglish
41
69
47
27
20
Show reviews that mention
All reviewsroom was cleanbuffalo trace distilleryfree underground parkinglarge hotelolder hotellobby areabusiness meetingkentucky riveryard saleconvenient locationwould definitely stay here againnice staffbourbon trailfountainweddinglexingtonfreeway
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11 - 15 of 204 reviews
Reviewed 28 October 2017 via mobile

Good location, close to buffalo trace distillery. Can walk to the town as well, which is quiet. The hotel rooms are clean and large with basic amenities. Free breakfast buffet was good! The bar is also ok for food and drinks. The service is friendly....More

Thank SydSider11
Response from Carol J, General Manager at Capital Plaza HotelResponded 30 October 2017

Thank you for the feedback on your recent stay with us. We do appreciate your comments about the hotel and the service you received. I will share your letter with the staff. We do hope to see you any time your travels bring you to...More

Reviewed 14 October 2017

Hubby and daughter checked in while I stayed with the car. Check-in was easy enough. We got to our room, planning to stay two nights, and my daughter and I unloaded the cart while Hubby went to park in the parking garage. I saw that...More

Thank IndyMom21
Response from Carol J, General Manager at Capital Plaza HotelResponded 16 October 2017

Thank you for feedback on your recent stay. I am not very happy to hear how someone on my desk spoke to you in regards to the request on a room upgrade. We certainly do have a variety of rooms with and without refrigerators and...More

Reviewed 10 October 2017

My extended family came to Frankfort for a wedding, which made it necessary for us to book three rooms in the Capitol Plaza Hotel. I'd read many reviews and seen a few YouTube videos which made me very concerned with what to expect from the...More

Thank D C C
Response from Carol J, General Manager at Capital Plaza HotelResponded 12 October 2017

Thank you for the feedback on your recent stay. I am so glad that you had a wonderful experience and that the staff provided you great service. Terry Monie is one of the best customer service managers in the business and we are very happy...More

Reviewed 27 September 2017

After a number of visits to Frankfort I have finally found my place to stay. Wonderful staff and the location to everything in Frankfort was great. This will be the place I stay from now on. Nice pool and they have events for the guest...More

Thank C5441TAdebbiec
Response from Carol J, General Manager at Capital Plaza HotelResponded 3 October 2017

Thank you for the feedback on your recent stay. I am so happy you want to make our hotel "your place to stay" in Frankfort! Certainly appreciate the wonderful comments about the hotel and the staff. I will share your letter with them to let...More

Reviewed 21 September 2017

The hotel is old, but has comfortable beds and an amazing staff that was friendly and went above and beyond to make our stay comfortable. I must say that Leanne at the front desk was incredible! I have not experienced her level of customer service...More

Thank Kimberly N
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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Children Activities (Kid / Family Friendly)
Dry Cleaning
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Pool
Details
Price range
US$ 113 - US$ 152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
Details
Price range
US$ 113 - US$ 152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
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Traveller (39)
Room & Suite (22)
Dining (9)
Pool & Beach (1)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Dennis R
13 February 2016|
AnswerShow all 3 answers
Response from Carol J | Property representative |
Yes our hot breakfast buffet is free to our guests.
0
Votes
sscheid
6 October 2015|
AnswerShow all 4 answers
Response from Carol J | Property representative |
Yes- our hotel is pet friendly.
0
Votes
Room Tips
"poor service does not make up for convenient location"
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"The Kentucky River view rooms are nice."
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"Ask for the view of The Kentucky River"
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"when booking through expedia make sure to check smoking or non smoking room"
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