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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
Updated 16/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 16/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#24 of 32 hotels in Florence
Location
Cleanliness
Service
Value
At the SureStay Hotel By Best Western Florence in Florence, KY, you're sure to find rewarding value and quality. Everything you need, nothing you don't want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Golf course
Hiking
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Vending machine
Billiards
Karaoke
Business Centre with Internet Access
24-hour front desk
Laundry service
Self-serve laundry
Washing machine
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Budget
Languages Spoken
English
Location
Full view
53Somewhat walkable
Grade: 53 out of 100
38Restaurantswithin 1 km
3Attractionswithin 1 km
109Reviews1Q+A8Room tips
Reviews
Traveller rating
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- 18
- 11
- 28
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I was looking for a nice, yet affordable hotel for my partner and I to stay at on our way home from vacation. This place popped up for us during our search and I decided to stay since I'm a Best Western Rewards Member and am always looking to stay with them. For the price, it was everything I was looking for. The staff was friendly, the room was clean and they offered complimentary breakfast. I always liked how easy it was to hop over to Cincinnati, OH to check out some great restaurants and shopping options. If you're needing to stay the night in Cincinnati, OH or Florence, KY... look no further! This is a great optin.
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Review collected in partnership with Best Western
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Musty smell from worn out carpet on stairs & hall; room not cleaned in 4 days despite requests, phone didn't work, biscuits & gravy only breakfast, no towels provided, overheard staff speak of thefts.
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Date of stay: June 2022
Location
Cleanliness
Service
Helpful
Room 146...lights were inoperable, shower only sprayed halfway, shower was either cold, or scalding....no medium. Beds were weird, and hard...mattress was on top of a sheet metal platform, super hard and uncomfortable. Dirty bathroom.
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Review collected in partnership with Best Western
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Happy with room and bed. No cable, none. Phones to front desk, did not work. Bathroom needs intense cleaning. Breakfast, while good, was not well stocked and kept up. Front desk staff at checkout was clueless and my guess is these will surely not be addressed.
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Review collected in partnership with Best Western
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
The smell of Urine and sewer filled the hallways, it dose not appear that any effort at cleanliness is attempted. My stop at this Hotel may keep me from staying at any BW brand hotel again. I am not sure this building could be saved a complete tear down my be needed
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Review collected in partnership with Best Western
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from SureStay Florence KY, General Manager at SureStay Hotel By Best Western Florence
Responded 3 May 2022
Thank you for taking your time to leave a review. I apologize that we did not meet your expectations. I am utilizing your feedback to address all appropriate departments in resolving these issues.
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We were traveling between Tennesee and home, and just needed a comfortable overnight. Surestay is a simple, just right amenities for a traveling just overnight room. And the price was less than other more luxurious rooms. Tamara was VERY helpful as we were on the road and on the phone with no internet. Thanks Tamara!
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Review collected in partnership with Best Western
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
I enjoy the hot breakfast and the house keepers are awesome Dora... customer service is awesome they will do anything to help. Need more of these in America. It's smoke free absolutely...appreciate it.
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Date of stay: March 2022Trip type: Travelled solo
Helpful
My room was very clean and it's in the middle of everything and the staff was very nice I can say this it's been a long time since I stayed at a hotel and it felt like home I will prolly stay here if I am in need of a hotel from here on
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Date of stay: March 2022Trip type: Travelled solo
Helpful
Firstly, for being a smoke-free hotel the smell of cigarettes / weed consumed the entire place. In addition to this, we arrived back one night to the entrance doors wide open, the hallway hazy and a burnt smell throughout. Someone mentioned the fire alarm may have gone off. Other guests were loud in the hallway, directly outside of our door and the parking lot well past 3AM. The bed is terribly uncomfortable and the bathroom fan (turns on with the light) is very loud. Lastly, you can see outside through the edge of the AC unit, which also contributes to hearing people in the parking lot very well. Honestly, a polished turd. But, it’s not the worst and may be adequate for others. Not worth the price for what you get either.
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Date of stay: February 2022Trip type: Travelled with family
Helpful
Response from SureStay Florence KY, General Manager at SureStay Hotel By Best Western Florence
Responded 24 Feb 2022
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
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The rude staff Heather It wasn't even on the premises when we arrived and was very rude and did not offer a room, Even though I had a confirmation number she said I did not and there was nothing she was going to do about that I even called Best Western main office they called her she just told him I don't have anything for her but she could probably be charged for it she does not need to have a job there someone needs to fire her
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Review collected in partnership with Best Western
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from SureStay Florence KY, General Manager at SureStay Hotel By Best Western Florence
Responded 24 Feb 2022
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
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PRICE RANGE
$75 - $103 (Based on Average Rates for a Standard Room)
LOCATION
United StatesKentuckyFlorence
NUMBER OF ROOMS
95
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Claim Your Listing Frequently Asked Questions about SureStay Hotel By Best Western Florence
Which popular attractions are close to SureStay Hotel By Best Western Florence?
Nearby attractions include Florence Freedom (0.4 km), Dave & Buster's - Arcade (0.4 km), and Florence Bowl (1.0 km).
What are some of the property amenities at SureStay Hotel By Best Western Florence?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at SureStay Hotel By Best Western Florence?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at SureStay Hotel By Best Western Florence?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at SureStay Hotel By Best Western Florence?
Yes, free parking is available to guests.
What are some restaurants close to SureStay Hotel By Best Western Florence?
Conveniently located restaurants include Mai Thai Restaurant, Acapulco Mexican Resturant, and Chuy's.
Are there opportunities to exercise at SureStay Hotel By Best Western Florence?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at SureStay Hotel By Best Western Florence?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at SureStay Hotel By Best Western Florence?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to SureStay Hotel By Best Western Florence?
Many travellers enjoy visiting MainStrasse Village (15.4 km) and Dinsmore Homestead (14.8 km).
Is SureStay Hotel By Best Western Florence accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.