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26/11/2017 27/11/2017
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    Extended Stay America - Cincinnati - Florence - Turfway Rd.

    7350 Turfway Rd, Florence, KY 41042-1355
    +1 877-432-9997
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    26/11/2017 27/11/2017
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    US$ 91
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    Traveller (19)
    Room & Suite (7)
    Dining (1)
    Overview
    • Excellent29%
    • Very good22%
    • Average27%
    • Poor13%
    • Terrible9%
    24 Aug 2017
    “OK but not so friendly staff”
    11 Aug 2017
    “Florence, KY”
    Free Wifi
    Free Parking
    Breakfast included
    Non-Smoking Rooms
    Suites
    Kitchenette
    Wheelchair Access
    Self-Serve Laundry
    2.5 Star Hotel
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    Rooms
    26 Nov27 Nov
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    1 room, 2 adults, 0 children
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    Reviews (22)
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    1 - 5 of 22 reviews

    Reviewed 3 weeks ago via mobile

    Front desk employer Pam always welcome us with good manners and treat us good, the rooms are clean and comfortable to stay, and the area it's convenient for shopping and a lot of restaurant to go to eat and close to a lot of area...More

    Thank Danny F
    Response from 00esa, Manager at Extended Stay America - Cincinnati - Florence - Turfway Rd.Responded 3 weeks ago

    Danny, thank you for being our guest at Extended Stay America while here for your work. We are glad to know your well-appointed room and our convenient location left you with a great impression of our hotel. We will also be sure to share your...More

    Hotel's Favourite
    Reviewed 23 August 2017

    Great place to stay and do a bit of cooking. A stove, huge fridge, microwave, plates, cutlery a great shower and clean room. with great customer service, nothing much to complain about. Breakfast could be a bit more variety.More

    Thank Sean M
    Response from 00esa, General Manager at Extended Stay America - Cincinnati - Florence - Turfway Rd.Responded 26 August 2017

    Sean, thank you for sharing your positive feedback about Extended Stay America. We are delighted to read you enjoyed your time with us and that your our outstanding service and the in-room amenities made it even more memorable. We appreciate your suggestion and hope to...More

    Reviewed 8 October 2017

    Had been on rd for 6 days traveling across country with 3 kids and 2 dogs, had to stay at hotel down road that was more expensive til a spot opened at this one, once it did called got reservation for a week told them...More

    Thank Viola B
    Response from 00esa, Manager at Extended Stay America - Cincinnati - Florence - Turfway Rd.Responded 9 October 2017

    It is disheartening to read you encountered difficulties with the reservation. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. We...More

    Reviewed 7 October 2017 via mobile

    The outside of the hotel looks promising for the reasonable rate but once we walked inside there was a distinct odor. The hallway on our floor smelled gross. The room itself was a disappointment. The beds were small and difficult to sleep 2 in. Overall...More

    Thank psautea
    Response from 00esa, Manager at Extended Stay America - Cincinnati - Florence - Turfway Rd.Responded 7 October 2017

    Thank you for your feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. The cleanliness and condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss...More

    Reviewed 24 August 2017

    The best part about the hotel is its location. Right off the interstate, close to Cincinnati, and close to restaurants and shopping.; Very convenient. The minuses are that the staff is unfriendly. The desk is right at the front door but no one at the...More

    1  Thank hbdawg
    Response from 00esa, General Manager at Extended Stay America - Cincinnati - Florence - Turfway Rd.Responded 26 August 2017

    Thank you for your visit. Although you liked our convenient location, we are sorry for the service issues you experienced and regret the inconvenience it caused. I will be sure to share your feedback with the entire team, and we will use it as a...More

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    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Breakfast included
    • Room amenities
    • Microwave
    Details
    • Price range
    • US$ 64 - US$ 109 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites
    • Number of rooms
    • 101
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Extended Stay, Priceline, Expedia, Hotels.com, Cancelon, Travelocity, Orbitz, Hotwire and TripOnline SA so you can book your Extended Stay America - Cincinnati - Florence - Turfway Rd. reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Kentucky >
    • Florence
    • Also Known As
    • Extended Stay America Florence ,
    • Extended Stay Florence ,
    • Florence Extended Stay
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    Traveller (19)
    Room & Suite (7)
    Dining (1)
    Hotel & Grounds (17)
    Bathroom (2)
    Nearby
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    Questions & Answers
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    Room Tips
    "Take your food and have a good cook up"
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    "Ask for a room on the hospital side instead of the highway side."
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