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Holiday Inn Florence

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Traveller (10)
Room & Suite (21)
Dining (4)
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Overview
  • Excellent26%
  • Very good32%
  • Average25%
  • Poor11%
  • Terrible6%
Travellers talk about
“direct tv”(4 reviews)
“waffle house”(2 reviews)
“checking in”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Florence
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (135)
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Traveller rating
36
39
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16
9
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Time of year
LanguageEnglish
36
39
33
16
9
Show reviews that mention
All reviewsdirect tvwaffle housechecking innice propertydesk clerknight's restthe room was niceconvenient locationother hotelsstaff was friendlynight stayfridge and microwavecontinental breakfastbooked this hoteloff the highwayclean hotelup to date
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31 - 35 of 133 reviews
Reviewed 6 August 2016 via mobile

We get to the hotel, check in....to find out they charged us an extra $30 deposit fee without letting us know at the front desk. Then we got to the room, fan in the bathroom did not work, neither did the lock. We ordered room...More

Thank Bryan C
Response from IHGService, Guest Relations Manager at Holiday Inn FlorenceResponded 6 September 2016

Dear Bryan C, Thank you for leaving us a feedback. Providing excellent customer service is one of the things we pride ourselves in and we are sorry to read that in this case you feel we have fallen short of your expectations. Please accept our...More

Reviewed 24 July 2016 via mobile

Stayed here two nights for business. My room was very nice, but the front desk employees appeared inconvenienced by ever visit I made. They were understaffed in their restaurant and it seemed every area of the hotel. This could be a great hotel like many...More

Thank Brad H
Response from IHGService, Guest Relations Manager at Holiday Inn FlorenceResponded 9 August 2016

Dear Brad H, Thank you for your continued business with us and for your review regarding your recent stay. We rely on guest feedback as this will allow us to improve wherever possible. It is good to know that you found your room accommodations to...More

Reviewed 23 July 2016

We are fans of IHG properties but generally stay at Holiday Inn Express properties during road trips. Because of many area events filled hotels we opted for this Holiday Inn. What a disappointment from the moment we walked in the door. The folks at the...More

Thank Barry M
Response from IHGService, Guest Relations Manager at Holiday Inn FlorenceResponded 8 August 2016

Dear B4OU, Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is nice to know of...More

Reviewed 19 July 2016 via mobile

The hotel was nice and clean. The front desk staff was not very friendly. We delt with the same girl 3-4 times over our 2 night stay and never got a smile let alone a "thank you". Check in is at 3:00, we arrived at...More

Thank MistyRain63
Response from Don C, Manager at Holiday Inn FlorenceResponded 23 July 2016

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to...More

Reviewed 17 July 2016

From the outside it looked like a really nice hotel. Even the lobby looked nice. The room smelled like at one time it was a smoking room. The walls were very thin and you could hear everything in the hall and the TV next door....More

Thank nina1of5
Response from IHGService, Guest Relations Manager at Holiday Inn FlorenceResponded 2 August 2016

Dear nina1of5, Thank you for taking the time to express your thoughts and concerns regarding your stay at our hotel. I am sorry for not meeting your expectations of the IHG brand when it comes to your room accommodations, most especially with its soundproofing conditions....More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Meeting Rooms
Self-Serve Laundry
Conference Facilities
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Banquet Room
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$ 134 - US$ 216 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$ 134 - US$ 216 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (10)
Room & Suite (21)
Dining (4)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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marilynkellerman
18 October 2016|
AnswerShow all 2 answers
Response from B4OU | Reviewed this property |
Not sure if or when the hotel has been "redone" but we were pleased with every aspect of our stay. The room and the bathroom were large. Maintenance was tip-top.
0
Votes
Room Tips
"My room had a weird buzzing from the bathroom. I believe it was 228."
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"We stayed on the third floor. Quiet, with an occassional door slamming."
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"My tip is choose another hotel!"
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"There are no first floor rooms. Guests preferring the 1st floor should be aware of that."
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