Absolutely disgusting! If I could give 0 stars, I would. Do yourself a favor and stay ELSEWHERE! I booked weeks in advance for a NON-smoking room for my husband, infant and I. Was called on our way there and told they had plumbing issues (untrue-the lady at front desk said they were fully booked) and told I had to be moved to a smoking room. She assured us that the room did not smell, but it did. The hallway and room reeked like smoke. Actually, the whole hotel does. But the worst part was the MOLD and MILDEW! It stuck to our clothes and all of our things and we can still smell it after its been through a cycle of washing. We all began feeling sick, itchy and my daughter was coughing and sneezing the entire time. Other things wrong with the room: Floor was dirty upon check in. Some type of medicine in a little cup was spilled under the end table. Broken kitchen sink. Holes in various places (in bathroom door, by plumbing of toilet, saw some bugs coming out, wasn't able to catch them though) Bathroom fan (turns on with light) pulls in smoke from hallway, so your whole room reeks like cigarettes, too. We paid for a week, but did not stay the whole time. Very disappointed that we did not get our money back from the nights we did NOT stay.…
This place should be rated a 2.5-3 of 5 and not a 4/5. For $100 would have hoped for a cleaner room. Have never stayed at a WoodSpring before. Thought is would be better. Guess $100 room is not what I thought it would be.
Very pet friendly and friendly staff. Bring your own amenities and keep your room clean. They do clean rooms every 2 weeks though. They have a stove, a good sized fridge and lots of cabinet space. The bed is a cot though.
I had an issue were I was locked out of my room ( I just checked in 3 nights ago, not a weekly stay). The person who checked me in failed to charge me for my reserved 4 day stay. Instead I returned from work to a locked door. When I went to the front desk ( of course, upset) the front desk staff meet me with hostile and threatening verbal and non- verbal body language. She was pounding on her chest while speaking to me with complete non compassionate nor any customer service skills. I went ahead and paid for my last night because it’s 645 p.m.and being a single woman in an unfamiliar state I felt that I had no other choice with no where to go. I felt threatened and scared of Jane at that time. When I was walking away she said “black bitch” but I continued to walk away because I felt threatened. I will never stay at another WoodSpring suites again nor recommend the business to anyone else. Jane is a deplorable, ill-mannered, xenophobe and antagonistic employee that you should be shamefaced to call your own!…
Never have ever stayed at Hotel/Motel that doesn’t even have a coffee maker, and iron or ironing board, let alone the word extended stay means hmmm maybe I/we will be there awhile so it kinda makes sense to have that basic necessity. Not to mention my wife along with another couple, had to wait over an hour to even check in due to fact that the front desk staff was cleaning rooms, and upon calling the front desk multiple times to no avail. I will stay out fear that I won’t even get a refund for the unused days of my reservation. But lesson learned Extended Stay America from here on out if needed. Would give a negative dot rating if I could
WoodSprings should be embarrassed to have this building associated with their name. This was advertised in Travelocity as a Hotel...it is not, it is short stay residence for low income families. The room we were given (no refunds!!) had a box spring mattress on an iron bed frame ,dirty floors, walls with liquid stains running down them, burnt on stains on the stove, and the TV did not work. It was late...we stayed one night and left the next day with out being refunded for 2 more days reservations. The staff is nice but has no clue what should be done. Stay away.
The staff is definitely a few notches above all the rest!!! They are always very friendly and willing to go the extra mile for their guests. They really made us feel like family while we were there. They are pet friendly, which was perfect for us. The price is unmatchable due to the exceptional customer service and the value. Located in the heart of Florence, it is close to EVERYTHING!! Would definitely recomtutmend!!
Stayed here while working in the area. Convenient location. Close to restraunts & stores. Nice size kitchenette with large fridge. Staff is extremely helpful during my stay. I'll be staying here again.
Staff is great. Jane is always so helpful. Convenient to everything. There's even a grocery store within walking distance. Room has a large fridge so you don't have to spend a fortune eating out every day.
Would not stay here again. Checked in at 10:45pm as we got stuck in traffic and heavy rain. Front Desk clerk was in a terrible mood. Room was not clean as garbage was not taken out. Weird people hanging around the lobby/entrance. Lobby was not well indicated as it looked like a side exit. Stairwells were filthy. No ice machine. Bed in room was a double which is very small for a couple. No hair dryer. Hotel located near highway which was good, but very loud all night long. Hard to sleep. Was the first time staying at a WoodSpring Suites hotel and will not stay here again.