Holiday Inn Express Carrollton, an IHG Hotel
147 Hospitality Way, Carrollton, KY 41008-8012
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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Carrollton, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#4 of 7 hotels in Carrollton
Location
Cleanliness
Service
Value
The Holiday Inn Express Hotel & Suites in Carrollton, Kentucky near General Butler State Park! You can enjoy a comfortable stay at our Carrollton, KY accommodations, situated off I-71 in the busy steel district of Kentucky and not far from the Kentucky Speedway and the Belterra Casino. Families will enjoy lodging in Carrollton, KY because our hotel offers quick access to area attractions such as Six Flags Kentucky Kingdom, the Louisville Slugger Museum and the famous Kentucky Speedway. If shopping is your preference, check out the Butler Outlet Mall, just a mile from our Carrollton accommodations, where you can find some great bargains. In addition, our Carrollton, KY hotel is near General Butler State Park, which offers plenty of biking, boating and hiking opportunities. Our hotel in Carrollton, KY also provides an ideal location near area businesses including Gallatin Steel, Dow Corning, Ohio Valley Asphalt, Phillip Morris, North American Stainless and PSC. Business travelers benefit from our fabulous hotel services, which include a convenient 24-hour business center with copy, fax and print services as well as free high-speed, wireless Internet access. During your stay at our hotel in Carrollton, you can take advantage of the heated, indoor pool, a state-of-the-art fitness center and the complimentary hot breakfast bar. Check out our great Carrollton hotel room deals and rates, and start planning your trip today.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Hot bath
Indoor pool
Breakfast available
Breakfast buffet
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English
Location
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112Reviews2Q+A19Room tips
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Most Recent
This hotel is terrible. The staff are not informed. The sheets were stained. There was no heat and no working elevator. We had to slam our bathroom door closed. I am still fighting to try to get my money back. Horrible management.
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Date of stay: November 2021Trip type: Travelled with family
Helpful
We had a wedding at nearby state park and stayed Saturday & Sunday. Due to being 60 miles from home and us being the wedding set up team we had to arrive early Saturday morning. We had expensive cupcakes and live flowers for bouquet with us and it was in high 80s. Called ahead and asked manager if we could possibly put them in fridge when we arrived. They said absolutely. We also asked for another BIG accommodation which I won't elaborate on because I' m sure they can't do it in every instance, but they cheerfully.agreed to the accommodation. Motel itself is being renovated. Laundry was closed for retiling. Rooms clean and comfortable but basic. Breakfast wasn't great. Bagels. Frozen microwave.sandwiches. cereal. They have place for eggs and meat as well as a pancake maker but they were closed( likely due to health restrictions with covid) . With the possible exception of Hampton Inn its definitely the nicest motel off the interstate in Carrollton. And management could not have been better.…
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Date of stay: May 2021Trip type: Travelled with family
1 Helpful vote
Helpful
Last minute drive-up booking due to highway accident delay. Room had various moldy areas in the shower. Door hinges and hardware (even the bathroom door handle) had rust. Toilet ran (and noisily refilled) all night (every 2 minutes or so). We spent over $140 for this pathetic room - a discount hotel room for a mid-range price. Walked in without a reservation and was told $245!!!! Told the clerk it was $100 less than that on website...so I had to stand at the desk and make the reservation using my phone to get the $140. I should’ve taken the hint and left immediately. Do yourself a huge favor and DO NOT STAY HERE. Your car is a better bet.
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Date of stay: May 2021Trip type: Travelled as a couple
Helpful
Response from Bradley Carroll, Owner at Holiday Inn Express Carrollton, an IHG Hotel
Responded 6 May 2021
Dear cincy_snook I sincerely apologize that you had such a terrible time and so many issues with our property and your stay. I apologize that I'll never get the chance to do anything to make it right. While I believe we will always be better than a car, if we had known about the issues that you faced surely there could have been an accommodation made. It was a special event weekend and that's why the rates were high in our system however I worked that weekend and would have been more than happy to negotiate to meet or go below the rate that you had said. We are in the midst of renovation so we still have some finishing touches to accomplish, again this is a terrible situation all around and I apologize that I'll never get the chance to make it better Yours Truly Bradley Hamilton Assistant General Manager Holiday Inn Express, Carrollton, KY 502-732-6770
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The hotel is under renovation, from an old style Hilton to the bright Holiday Inn Express brand. We asked for and received one of the renovated rooms. My husband and I really like the built in desk that stretches out to a bench/hanging area to a wardrobe that functions like a traditional closet. It suits the way we travel. The side chair was small enough to move next to the desk chair so that we could share that space. Signs of construction are everywhere. We were assured construction noise stopped at 4pm and had no issues. The hotel is not directly on 71 but easily accessible and quiet.
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Date of stay: March 2021Trip type: Travelled as a couple
Helpful
Response from IHG Service, Owner at Holiday Inn Express Carrollton, an IHG Hotel
Responded 4 Apr 2021
Hi rosemariek79, Thank you for your visit and the time you have devoted to providing feedback. I appreciate you acknowledging the hospitality of our hotel team and room amenities. We endeavor to provide an environment of comfort and value to all of our guests. I am sorry for any uneasiness you may have felt with the ongoing remodeling process. Know that your review is very much appreciated. I have forwarded this to the management as a reference to identify areas for evaluation. It was a delight to have you as our guest at our hotel. We look forward to hosting you again when renovations are complete. Warmest regards, Zel N. Case Manager IHGService
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+1
$100 a night for old bed’s on rollers, hair and stains on the beds. Stains on the ceiling, peeling wallpaper. Beds barley off the floor to the point that you have to reach up to put your phone on the table... shower so nasty I refused to shower!
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Date of stay: March 2020Trip type: Travelled on business
Helpful
Response from IHGService, Guest Relations Manager at Holiday Inn Express Carrollton, an IHG Hotel
Responded 23 Mar 2020
Hello Q3582FEdavidc, Thank you for your review and for staying with us. I am sorry to learn you were not so pleased with you recent stay especially with the overall cleanliness and condition of your room. I would like to follow-up on your experience and have sent you a private message to obtain additional information about your stay. I look forward to your response and being of further assistance. Sincerely, Dianne L Case Manager IHGService
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Clean Hotel with breakfast included. Our room was on the first floor across from the laundry room and had a very noisy night & poor sleep. I recommend getting a room on the top floor so you don't have people tap dancing in the room above you all night.
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Date of stay: January 2020
Helpful
Drove up a 2:40pm, they refused to check me in until exactly 3PM..... I walked outside and canceled my reservation. Hotel is subpar, it only exists to provide lodging to the local power plant and factories. Cost is 40+ more than the next door Hampton
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Date of stay: December 2019Trip type: Travelled on business
Helpful
Response from Bradley C, Night Auditor at Holiday Inn Express Carrollton, an IHG Hotel
Responded 13 Dec 2019
Dear Dangousity, I apologize for your recent difficulties at our facility. We have been under renovation, and I am so very sorry that an early check-in wasn't possible. I do hope you will give us another opportunity in the future. Sincerely, Bradley C Night Auditor Holiday Inn Express, Carrollton, KY 502-732-6770
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Drove up, construction debris scattered everywhere, blocking close parking spaces. Check in staff not trained. Couldn’t find reservation so had to show my reservation to her from my phone. Furniture/fixtures/and finishes well worn. Badly in need of updating. Not typical ihg standards. Would not recommend unless in a pinch
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Date of stay: November 2019Trip type: Travelled solo
1 Helpful vote
Helpful
Response from Bradley C, Night Auditor at Holiday Inn Express Carrollton, an IHG Hotel
Responded 25 Nov 2019
Dear Ohioaggie, I apologize for your negative experience with us. It is not typical and as you well noted we are in the midst of renovations and those updates are soon to come. I do hope that you will give us a second chance when our renovations are complete and see the wonderful updates that will be installed Sincerely, Bradley C. Night Auditor Holiday Inn Express, Carrollton, KY 502-732-6770
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The night shift staff was not the friendliest, but the housekeeping staff made up for it with smiles and friendly greetings every morning. Hotel is very clean and breakfast had a few more choices than standard hotel fare. Exercise room was very good, but the monitor on the "business center" computer was not working.
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Date of stay: November 2019Trip type: Travelled with family
Helpful
Response from Bradley C, Night Auditor at Holiday Inn Express Carrollton, an IHG Hotel
Responded 12 Nov 2019
I thank you for the response. I apologize for the night shift staff sincerely. I do hope you will stay with us again and let us try our best to do better. Thank you. Bradley Hamilton Night Auditor Holiday Inn Express, Carrollton, Ky 502-732-6770
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+1
Wow! Felt very uncomfortable in this holiday inn express! Definitely aesthetically the worst holiday inn express we’ve stayed in and we stay at holiday inn express’s frequently! The pictures speak for itself. So run down and old. Although the lobby has been updated and modernized. So maybe they are beginning a much needed renovation. The bathroom handle in room 301 fell off. There was no bed skirt on the bed, you could just see the bed frame. There were stains and rips in furniture everywhere. Positives were the updated lobby, a comfortable bed, and friendly staff. This is strictly a cosmetic issue and cleanliness. Not a staffing issue. So corporate, sink some money in to this location. It’s much needed!
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Date of stay: October 2019
Helpful
PRICE RANGE
$128 - $173 (Based on Average Rates for a Standard Room)
LOCATION
United StatesKentuckyCarrollton
NUMBER OF ROOMS
83
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Claim Your Listing Frequently Asked Questions about Holiday Inn Express Carrollton, an IHG Hotel
Which popular attractions are close to Holiday Inn Express Carrollton, an IHG Hotel?
Nearby attractions include General Butler State Resort Park (2.4 km), Point Park (5.9 km), and Butler-Turpin State Historic House (2.4 km).
What are some of the property amenities at Holiday Inn Express Carrollton, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express Carrollton, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Carrollton, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Carrollton, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Carrollton, an IHG Hotel?
Conveniently located restaurants include Hometown Pizza, Mi Viejo, and El Nopal Mexican Restaurant.
Are there opportunities to exercise at Holiday Inn Express Carrollton, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express Carrollton, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express Carrollton, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express Carrollton, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express Carrollton, an IHG Hotel?
Many travellers enjoy visiting Butler-Turpin State Historic House (2.4 km).