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Holiday Inn is always a good hotel and it's usually a safe bet when travelling but this time it was not. When i walked into the bathroom there was one single hair on the toilet signalling that it wasn't clean and in the shower the...More
Thank Caitlin C
Response from Lisa B, General Manager at Holiday Inn Express CarrolltonResponded 1 week ago
Dear Caitlin C,
Thank you for taking the time to post a review on our hotel. Reviews like yours are greatly appreciated as we can see where we need to improve. I sincerely apologize to you for the issues you had while staying here and...More
I reserved the hotel for 4 nights but stayed 2 cause someone was complaining that I was stumping on the floor, which I was not,the front desk brought the check out paper and left it under the room door, with the date to leave one...More
Response from Lisa B, General Manager at Holiday Inn Express CarrolltonResponded 2 weeks ago
Thank you for taking the time to post a review on our hotel. I want to apologize to you for the experience you had at my hotel. I am ashamed that my staff made you feel discriminated against and I assure you I...More
We were in a semi and this place has EXCELLENT truck parking! It is a nice hotel. Unfortunately, we were not greeted as ihg members. I know this is a small gesture, but it sure goes a long way! We even booked through the ihg...More
Response from Lisa B, General Manager at Holiday Inn Express CarrolltonResponded 9 April 2018
Thank you for posting a review on our hotel. I am pleased that our parking was excellent for you and that you found us to be a nice hotel. I do apologize that you were not greeted as members to our IHG Rewards...More
Nice, clean hotel and convenient to the freeway. My husband and I must have had one of the newer rooms - it was very "fresh" and comfortable. The free breakfast was a plus, and the breakfast room was nice.
This was a pleasant surprise as...More
Thank Ruth R
Response from Lisa B, General Manager at Holiday Inn Express CarrolltonResponded 5 March 2018
Dear Ruth R,
Thank you for taking the time to post a review on our hotel. I am very pleased that you enjoyed your stay with us, and we hope you will return in the future.
Starting positively, the shower was awesome - plenty of warm water and pressure. The front desk was friendly and helpful. However the negative negates the positive. This hotel is in desperate need of upgrading. The couch in our room looked so sketchy that I wouldn’t...More
Response from Lisa B, General Manager at Holiday Inn Express CarrolltonResponded 20 November 2017
Dear Rocketcity Sue,
Thank you for taking the time to post a review on our hotel. I want to apologize to you that you felt the room and everything was dirty, and that we are in need of an upgrade. I am also sorry about...More