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Extended Stay America - Kansas City - Overland Park - Nall Ave

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Traveller (31)
Room & Suite (26)
Dining (1)
Overview
  • Excellent18%
  • Very good32%
  • Average20%
  • Poor13%
  • Terrible17%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Hot Tub
Non-Smoking Hotel
Suites
Pets Allowed
Wheelchair Access
2 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (122)
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11 - 15 of 122 reviews
Reviewed 24 July 2017

The room was basic but relatively clean. The kitchen could have been cleaner. Upgrading the internet was definitely worth the minimal charge. The location was okay. It's definitely more of a business area than residential. Right off of the highway and close to shopping for...More

Review collected in partnership with Extended Stay
Thank L8622GQjenniferc
Response from 00esa, General Manager at Extended Stay America - Kansas City - Overland Park - Nall AveResponded 25 July 2017

Jennifer, thank you for sharing your kind review. We are pleased to know you had a comfortable stay and that your room and the internet service made it even better. We appreciate you choosing us and hope to see you and your friends again in...More

Reviewed 15 July 2017

Wifi never worked. Staffs are friendly except the manager. House keeping us poor and tries to meter his cost by just complaining about the rooms. Location is good only with respect to my office. Nothing is walkable. Can't open the windows flies will hunt you.More

Review collected in partnership with Extended Stay
Thank 926girishr
Response from 00esa, General Manager at Extended Stay America - Kansas City - Overland Park - Nall AveResponded 16 July 2017

Girish, we’re sorry for the unpleasant experience you encountered at our hotel. Your concerns regarding housekeeping and poor internet connection has been shared with the respective teams to ensure re-visit of our procedures. Thank you for recognizing the efforts of our personnel, and we hope...More

Reviewed 14 July 2017

Hallways had a "heavy"/musty odor & were consistently 78-79° although thermostat set at 60°. Thankfully, room not affected by odor and was cooler. Bedside lamp held together by electrical tape. Bed was comfortable. The room was mostly clean, minus a few minor items. Probably the...More

Review collected in partnership with Extended Stay
Thank cbishop1975
Response from 00esa, General Manager at Extended Stay America - Kansas City - Overland Park - Nall AveResponded 15 July 2017

Thank you for being our guest. It’s nice to know you had an overall pleasant stay and that you liked your comfortable room. However, we apologize if any inconveniences were experienced. We value your feedback and hope the positive aspects of your visit will bring...More

Reviewed 12 July 2017 via mobile

We booked three rooms for two nights for myself and a couple of co-workers. The staff we encountered were friendly. However, all three rooms were dirty and just not cleaned very well. Stained sheets, dirty kitchen equipment, dirty bathrooms, broken shower head, etc. We had...More

Thank 425TimothyG
Response from 00esa, General Manager at Extended Stay America - Kansas City - Overland Park - Nall AveResponded 13 July 2017

Timothy, thank you for your visit and for your feedback. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so I apologize we did not deliver. We appreciate you for pointing this out, as...More

Reviewed 1 July 2017

Staff made several efforts to charge more than the agreed room charge. Bring your reservation and read and compare the charges on registration form. DO NOT fall for the "You booked a handicap room" argument. The website only offers handicap queen-sized rooms.More

Review collected in partnership with Extended Stay
Thank ExecuDiva
Response from 00esa, General Manager at Extended Stay America - Kansas City - Overland Park - Nall AveResponded 2 July 2017

Thanks for evaluating your stay. We are glad you had an overall pleasant visit. That being said, we are sorry for the inconvenience you encountered with our front desk associates. Your feedback will help us to improve our future guest experiences. We hope you will...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Business Centre with Internet Access
Room amenities
Microwave
Things to do
Hot Tub
Tennis Court
Details
Price range
US$ 68 - US$ 95 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$ 68 - US$ 95 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
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Traveller (31)
Room & Suite (26)
Dining (1)
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Room Tips
"bring your wifi card"
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"No good room tip to help with since it was the worse hotel experience ever had"
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"read all the fine print"
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"Just Don't"
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