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Extended Stay America - Kansas City - Shawnee Mission

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Extended Stay America - Kansas City - Shawnee Mission
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83 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Kansas City - Shawnee Mission
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Showing 83: English reviews
Moundridge, Kansas, United States
Reviewed 19 October 2015

I booked a reservation about 3 weeks ahead of time using Booking.com. I booked this particular room in this particular motel because it said it had two beds and a sofa. We were three large adults and I knew we couldn't share beds and be comfortable, so I was counting on the third person using the sofa to sleep. When...

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Helpful?
Thank Carmen D
Manager_11525, General Manager at Extended Stay America - Kansas City - Shawnee Mission, responded to this review

Your review for our hotel was recently brought to my attention. I was disheartened to read that your stay was not to your expectations. Please accept our apologies. To prevent this from happening again, I am making sure we are closely monitoring our room inventory. I really appreciate you bringing this to our attention. If you have any additional feedback,...

McPherson, Kansas
Reviewed 13 October 2015

Our room wasn't ready at 3 pm (check-in time), even though check-out is 11 am? They didn't have their maid service clean out a couple of rooms in FOUR hours after we asked about a possible early check-in? That's what my wife was told as I waited. I went in and complained, only to get a room faster that stunk...

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Helpful?
2Thank mike h
Manager_11525, General Manager at Extended Stay America - Kansas City - Shawnee Mission, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, I am using your comments as a training tool to coach our staff to ensure your experience is not repeated. Thank you very much for bringing this to...

Texarkana, Arkansas
Reviewed 19 August 2015

Bed bugs! Bed Bugs! Stayed overnight for conference trip. Bad call. Upon arrival, I pulled up to police officers onsite following some type of disturbance. Bedding was old; stains and cigarette burns all over the bedding. Bedding also had hair on the bed from previous people. I believe the bedding was just re-made. The bathroom tile and shower area had...

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Helpful?
Thank armandoosu
Manager_11525, General Manager at Extended Stay America - Kansas City - Shawnee Mission, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I am reviewing our cleanliness and room inspection procedures with our staff to ensure your experience is not repeated. Your feedback is very important to us, so thank you for sharing....

Colleyville, Texas
Reviewed 12 July 2015 via mobile

First of all the entire hotel smells like old smoke. As soon as we walked into our room there was an old musty smell. The bed sheet had long black hair on them and there was multiple flying bugs around the room. The trash can wasn't emptied and the plastic cups were used. Don't stay here unless you want to...

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1Thank alexmca10
Overland Park, Kansas
Reviewed 8 July 2015

This is a compliment for the way that the manager handled customer service when it came to my visit to this hotel. I would give Dave an A when it comes to customer service I had a problem with my room and Dave took care of it right away and he handled things immediately and did not hesitate to bend...

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Thank Edward0218
Topeka, Kansas
Reviewed 14 June 2015

I am very familiar with the Kansas City Metropolitan area, and this property is in a very safe area! it needs some renovations, and I'm told those are coming in the 'not too distant future'! but what really stands out about this hotel, are some of the Employee's! I have been traveling and staying in hotels, for a very, very,...

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1Thank 2SLICK4U
Columbia, Missouri
Reviewed 23 May 2015

I'm very glad we only stayed here one night. Cons: The free breakfast was nothing that interested me. The room smelled horribly of smoke even though we were in a non-smoking room. The bathtub and kitchen sink didn't drain fast at all. Underneath the bed was disgusting, I'm not sure they even clean under it. We found a few items...

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Thank Shelbyr2010
Parkland, Florida
Reviewed 23 April 2015

Spent two nights here during a business trip where I basically just needed somewhere to sleep at night, as I was gone most of the day. The room did have a kitchenette which was good for take out meals, as I had a full refrigerator and a microwave and stove top! The bed was comfortable, the TV had great channels,...

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Thank RaeP617
KCK
Reviewed 9 February 2015

If you don't mind people congregating outside of your room smoking and drinking, stay here. For my family and myself, this was totally unacceptable. We specifically requested a NON-smoking room, but the stench of stale smoke completely overwhelmed me as soon as I stepped into the room. Before I was even able to get to the room, I saw 2...

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Helpful?
Thank seenie33
Manager_11525, Manager at Extended Stay America - Kansas City - Shawnee Mission, responded to this review

The staff and I read your comments about your stay with us. The situation you described regarding the guest outside late drinking and smoking is truly regrettable. Our maintenance staff was made aware of the condition of the room as well. Extra precautions were discussed regarding all room door mats. It was our pleasure to assist you with finding a...

Reviewed 27 January 2015

I stayed at this loation for about a week and at first I was not so sure because the attitude of the young woman at the front desk. After the 2nd day I wanted to change rooms and was told I had to wait until 3:00 by the same woman but after talking to a gentleman (who I believe is...

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1Thank hawkbrittney
Manager_11525, General Manager at Extended Stay America - Kansas City - Shawnee Mission, responded to this review

Thank you for sharing your comments regarding your recent stay. Our staff always strives to provide a clean and comfortable room for our guests experience. Included in that experience, is the exceptional service that you received from our new Assistant General Manager, Carlos. We are continuously trying to improve Extended Stay America and comments like yours helps us to know...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Kansas City - Shawnee Mission

Address: 6451 E. Frontage Rd, Merriam, KS 66202 (Formerly Homestead Studio Suites)
Region: United States > Kansas > Merriam
Price Range: ₹ 3,949 - ₹ 4,698 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Kansas City - Shawnee Mission 2.5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Extended Stay America Merriam
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Questions & Answers

Questions? Get answers from Extended Stay America - Kansas City - Shawnee Mission staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For security purposes, ask for a room that faces the Office and one close to the office.”
 of 5 bubbles ChipK133, 22 May 2016 | Read review
“we dont like to have people above us so we stayed on the top floor”
 of 5 bubbles HMH178, 14 Mar 2016 | Read review
“Don't get this hotel. Not worth it!”
  • Bed bugs!
 of 5 bubbles armandoosu, 18 Aug 2015 | Read review
“Try to get as far from the highway as possible. Also, even if you ask for non-smoking, it will still smell like smoke.”
 of 5 bubbles Shelbyr2010, 22 May 2015 | Read review
“At this point, I'm not sure there is a "good" room.”
 of 5 bubbles seenie33, 8 Feb 2015 | Read review
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