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Extended Stay America - Kansas City - Shawnee Mission

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Traveller (73)
Room & Suite (61)
Dining (9)

About

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Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Laundry Service
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Room features
Air Conditioning
Kitchenette
Microwave
Non-Smoking Rooms
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108Reviews
96Photos
1Q+A
18Room tips
Traveller rating
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  • 46
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Do not stay at this rat motel! The room is gross. Microwave didn't work. Iron was gross, board was broke. I used my own sheets and towels. The young girls working are great, the manager and assistant manager need to get lessons in kindness and professionalism. We are guests. No
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Response from 00esa, Manager at Extended Stay America - Kansas City - Shawnee Mission
Responded 22 Nov 2018
First and foremost, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Also, your feedback will be used as a training tool to improve our facilities moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
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Upon arrival, my room was unclean, no working lights or telephone and a single pillow for my MIL and I . After inquiring about a new room, the new room was again unclean, no working TV and one pillow. When I ask for another pillow I was told that wasn’t possible unless the
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Response from 00esa, Manager at Extended Stay America - Kansas City - Shawnee Mission
Responded 21 Jul 2018
Thank you for evaluating your stay. We're truly sorry for the issues you experienced in both the rooms and the lack of service you received. Your comments have been discussed with the appropriate team to ensure that our future guests never encounter the same problem. Once more, we apologize and hope you & your family will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
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Clean room, fast check in, great nightly room rates. Every room has a full kitchen, worth the money, great if staying multiple nights. Location is close to the city and many stores/restaurants. Breakfast is minimal, but the coffee was good.
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Response from 00esa, Manager at Extended Stay America - Kansas City - Shawnee Mission
Responded 10 Jul 2018
Meghan, many thanks for choosing Extended Stay America for your stay. We are happy to know our location was perfect for your needs and that you were impressed with the good value we offer. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
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The room smelled like an old bowl of funk, there was trash in the cupboards, sticky residue on the kitchen table, a cup half filled with some kind of alcohol in the freezer. Then something like a tuba would go off in the bathroom in the middle of the night that would startle me
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Review collected in partnership with Extended Stay
Response from 00esa, Manager at Extended Stay America - Kansas City - Shawnee Mission
Responded 26 Mar 2018
Thank you for staying with us. Although you liked the service offered by our front desk staff, it was disheartening to read your review regarding the cleanliness issue you had while here and regret the inconvenience it caused. Your concerns have been shared with our housekeeping team to see where we went wrong as we double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
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The people above us stomped around until 3:30 a.m. We complained to the front desk but nothing was done. And the rooms were disgusting. I will definitely not go back and will definitely not recommend it to anyone.
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Review collected in partnership with Extended Stay
Response from 00esa, Manager at Extended Stay America - Kansas City - Shawnee Mission
Responded 30 Jan 2018
We're truly sorry your stay was not to your satisfaction. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we usually provide on your next visit to this area. Sincerely, Hotel Management
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Bed bugs!
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"Go to another Extended Stay"
"First floor is close to parking"
"find another motel theres 2 others in the same area"
"For security purposes, ask for a room that faces the Office and one close to the office."
"we dont like to have people above us so we stayed on the top floor"
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PRICE RANGE
US$ 66 - US$ 99 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay america merriam
FORMERLY KNOWN AS
Homestead Studio Suites
LOCATION
United StatesKansasMerriam
NUMBER OF ROOMS
140
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