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The hotel was clean. The staff was nice. However, the room wouldn’t cool down enough even in the middle of November. The biggest concern was how loud everyone stepping/walking sounds. The workout room had three pieces of cardio and free weights. There was a small...More
Date of stay: November 2018
Response from ffihays, Front Office Manager at Fairfield Inn HaysResponded 3 weeks ago
Thank you for choosing to stay at the Fairfield Inn Hays and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we...More
This is an older property and should get an overhaul from Marriott. That being said, everything was clean and the staff was very nice. The bed in our room was extremely comfortable. If noise bothers you, ask for a room away from the main road....More
This hotel is dreary, dark, and in need of an update. The nightly rate is way overpriced compared to brand new hotels in the area. It is only $2-$5 lower than much nicer properties practically next door to it. I am surprised Marriott lets this...More
Date of stay: September 2018
Response from BethanyBell, General Manager at Fairfield Inn HaysResponded 28 September 2018
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not being able to provide you with an adequate Marriott stay. We have shared...More
Spent one night on the way home from vacation. Front desk help was wonderful. That’s where it stops. Elevator was awful, old and dirty. Room was ok but bathroom had mold in it and the room would not get cool. Breakfast was cold, my husband...More
Date of stay: August 2018
Response from BethanyBell, General Manager at Fairfield Inn HaysResponded 25 August 2018
Thank you for choosing to stay at the Fairfield Inn Hays and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared...More
Had been driving for over 12 hours and they had availability for me late at night. Room was clean. Front desk was awesome and friendly. Loved the receipt slip under the door. Next year when I'm passing thru will definitely be staying there again.