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Holiday Inn Express Hotel & Suites Hays

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#2 of 13 Hotels in Hays
Certificate of Excellence
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Holiday Inn Express Hotel & Suites Hays
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296 Reviews from our TripAdvisor Community

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Showing 296: English reviews
Durango, Colorado
Reviewed 1 week ago via mobile

Passing through and needed to stop for the night. I prefer Best Western and am a rewards member. Hotel location was conveniently by the interstate on/off ramp. Check in was easy because I booked online and was upgraded to King Suite due to rewards status. The room was real nice and comfortable. Bed was comfortable and room decor was welcoming/modern....

Thank Dominic V
Grove, Oklahoma
Reviewed 3 weeks ago via mobile

Clean,easy to access from freeway and quiet. Looks very new & located near a Wal-Mart. Evening person at front desk was very friendly and helpful. Hot cookies upon arrival and a warm entryway were great after a long day of travel.

Thank Julie B
Bolivar, Missouri
Reviewed 4 weeks ago via mobile

Excellent hotel. Made last minute reservations while on the road, front desk representative was warm, welcoming, professional, and the rates didn't break the bank. The room was very large, clean, and comfortable. Free Wifi, and Breakfast. The only thing I didn't like was the sign directing you to the hotel was very small and not very reflective.

Thank Darrel S
Reviewed 30 November 2016 via mobile

This is the second time I have stayed at this hotel in Hays. It is a very clean hotel and the staff are very friendly. I would have given it 5 stars but the hot tub wasn't working. 👎. After a long drive I was really looking forward to it. Oh well it was a nice stay anyway.

Thank Lance B
Denver, Colorado
Reviewed 27 November 2016 via mobile

Rooms are clean and updated. We always stay here. This is the second time in a row that the hot tub is broken?!? The kids played in the pool instead. Breakfast is included. Service is average. Keep checking rates as they frequently decrease a week or two ahead of check in.

Thank Kerander
Goodlettsville, Tennessee
Reviewed 15 November 2016

Passing through Kansas we chose well when we opted to stay at the holiday inn express. My sweetie likes these, he says they are consistently nice. We like that, first of all, it feels clean and smells clean with no cleaning or febreeze stink (we hate that). Second, the pillows are excellent, the comforters are light but warm - mimicking...

Thank oh-happy-rain
Reviewed 10 November 2016 via mobile

We have stayed in this hotel many times over the past few years. The rooms are clean and fine but the front desk has been disappointing every time we have stayed. This last trip is no different and it will be our last stay there due to the rudeness, indifference, and overall apathy. We booked our room well in advance...

IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Hays, responded to this review

Dear MSGRE, Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you found our rooms clean and apologize if your...

Reviewed 10 November 2016 via mobile

Very nicely decorated, rooms clean and nice, but beds not so comfortable. We walked in after a nine hour drive and we're not greeted, we walked up Amy says " name credit card and ID" not a greeting, then she tells me my card will have a 25.00 pending charge for damages, etc.." do not smoke, no pets and you...

Thank Tina G
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Hays, responded to this review

Dear Tina G, Thank you for taking the time to write your review following your recent stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We greatly appreciate your kind words regarding the room decor and cleanliness of the room. However, we regret your disappointments and the level of service that you...

Reviewed 9 November 2016

My husband and son stayed the weekend of 11/5/16 and were halfway into a 5-hour trip home that Sunday when they realized they'd left an iPad behind. When I called to check on it, we discovered housekeeping had already brought it to the office. It arrived safely in the mail (VERY well packaged) three days later. Many thanks to the...

Thank Kelley B
Wichita, Kansas
Reviewed 8 November 2016

Some of the best people in town work here, wow, great customer service! Rooms are very clean, internet, breakfast, close to shopping and other eateries. Priced well for north west Kansas! Enjoy folks.

Thank brockster33

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Holiday Inn Express Hotel & Suites Hays

Address: 4650 Roth Ave, Hays, KS 67601-4704
Region: United States > Kansas > Hays
Price Range: ₹ 6,963 - ₹ 10,308 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Hays 2.5*
Number of rooms: 91
Reservation Options:
TripAdvisor is proud to partner with IHG, Hotels.com, Booking.com, Priceline and Travelocity so you can book your Holiday Inn Express Hotel & Suites Hays reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Hays
Hotel Style:
#2 Business Hotel in Hays
#3 Romantic Hotel in Hays
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Hays staff and other travellers.
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8 months ago
5 months ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Hays staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room faces open flat fields, which made for a nice sunrise...”
 of 5 bubbles oh-happy-rain, 15 Nov 2016 | Read review
“All rooms are away from highway about a mile, very quite.”
 of 5 bubbles brockster33, 7 Nov 2016 | Read review
“Rooms were very quiet and we were across from the elevator, never heard it! I think all rooms are equal in quality.”
 of 5 bubbles meateaterTucson, 24 May 2016 | Read review
“Just off the highway and close to restaurants, Walmart and gas stations.”
 of 5 bubbles chocoj, 22 Mar 2016 | Read review
“The Accessible Room we Stayed in was spacious!”
 of 5 bubbles iAmDizzie, 9 Feb 2016 | Read review
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