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The front desk staff was pleasant and helpful when they were available. I saw them outside by the pool smoking the majority of the time. Hallways smell terrible, seems as though the windows need to be opened and air the place out. Our room smelled...More
1 Thank amyrandyclaire
Response from Manager_11525, General Manager at Extended Stay America - Des Moines - West Des MoinesResponded 30 July 2014
Thank you for your recent review of your stay. We are sorry to hear about the issues you encountered during your stay. In response to your feedback, we will be working with our housekeeping staff to ensure all areas of our hotel are cleaned properly...More
On a cross-country trip, this is the first motel (including ESAs) that fell well below minimum standards for normalcy. The reception people were...not actually in reception half the time we were looking for them. The entire place REEKS of smoke (to such an extent that...More
2 Thank Rebecca S
Response from Manager_11525, General Manager at Extended Stay America - Des Moines - West Des MoinesResponded 21 July 2014
Rebecca - Thank you for your recent review of your stay. We are sorry to hear of the issues you encountered during your stay. We will be working with our housekeeping and maintenance staff to improve our room quality and to ensure our rooms are...More
Stayed two months and was my second visit. Staff are helpful especially Monica/ Kristi and a maintenance man who turned the mattress without hesitation!
Close to nice mall...walking distance! Great places to eat including vegan lunch stop within two blocks. Some updates are planned but...More
Thank Judith H
Response from Manager_11525, General Manager at Extended Stay America - Des Moines - West Des MoinesResponded 10 July 2014
Judith - Thank you for taking the time to write a review of your stay. We are glad you enjoyed our location and our great staff, especially Monica and Kristi. We are happy that we provided you with a "home away from home" experience.
The hotel is easy to find. I was checked in very quickly and got the exact room and location that I had asked about, very nice. The hotel is extremely well kept, pretty nice fitness center, Very nice pool area. Spacious rooms. Plenty of variety...More
Response from Manager_11525, General Manager at Extended Stay America - Des Moines - West Des MoinesResponded 30 June 2014
I appreciate you taking the time to write a review of our hotel. I am glad that you were pleased with your quick check-in, our fitness center and our pool area. As well, it's great to hear that you enjoyed your spacious room, our location...More
This is my second time staying here for work. The rooms are clean, spacious, modern, and affordable. What more can you ask for! Oh, the free grab and go breakfast is convenient as well. I recommend this hotel for everyone, business traverals and families.More
Response from Manager_11525, General Manager at Extended Stay America - Des Moines - West Des MoinesResponded 10 February 2014
Thank you for taking the time to write a review of your stay. It’s great to hear that we were able to provide you with a comfortable stay at a great value. I’m so pleased that you enjoyed your clean, spacious room and our grab-and-go...More
US$ 88 - US$ 239 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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