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Sheraton West Des Moines Hotel

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333 Reviews from our TripAdvisor Community

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Showing 329: English reviews
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Cedar Rapids
Reviewed 1 week ago

Stayed because of volleyball tournament. This was the first time at this hotel as I generally stay at 2 1/2 star that include breakfast because the cost is so high to eat breakfast and with some teenage girls and the $12 a piece - added over $50 to the already room price of $120 plus tax. Pool was very small...

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Helpful?
Thank Kim G
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Kim, Thank you for taking the time to review our hotel. I am glad that you were able to get into your room early and found several features of the hotel enjoyable. We have shared your feedback with the hotel team to assist us in improving our services. I can assure you that the hotel is safe, we often employee...

Newport, Michigan
HOTEL’S FAVOURITE REVIEW
Reviewed 7 November 2016

The number one reason for my excellent review is the staff. From the front desk, dining room hostess, bartender, cleaning people, and the shuttle driver all went beyond their job to make our stay enjoyable. Our room was very clean and confortable. Plenty of towels and made in America glasses. Made in America another plus for the rating. The hotel...

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Helpful?
Thank 71allga
About Hotel's Favourite Review
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for sharing such kind words about the team. We work very hard to show the highest levels of hospitality to our guests and comments like these mean a lot to everyone here. I hope we have the opportunity to host you again the next time your travels bring you to West Des Moines.

Milwaukee, Wisconsin
Reviewed 2 weeks ago via mobile

Have stayed here a couple of times, most recently last week - can't say enough great things about the employees! Very friendly and helpful! From the room service people to Toddy who drove me to my morning meeting (when the cab company was taking too long), the staff of this facility must be commended for their outstanding customer service. The...

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Helpful?
Thank laweber28
Madison, Wisconsin
Reviewed 3 weeks ago

I stayed here for work one day this week. I also stayed at a Sheraton in Madison and in Milwaukee. The club lounge at the Sheraton in West Des Moines was disappointing. Food options were pretty limited. Same with drink options - the only had Lipton tea, whereas Sheraton Club lounges always have Tazo. No nuts to mix into the...

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Helpful?
Thank Europhile83
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Europhile83, Thank you for your feedback. We are always looking for ways to improve our services and your comments have been shared with our management team so that action can be taken to improve the overall guest experience. I hope that if your travels bring you back to West Des Moines that you will have a chance to experience the...

Omaha, NE
Reviewed 20 March 2017

Previously stayed here few years ago. This recent stay was second time here. On first impression the hotel still very nice. Lobby area nice atmosphere. Rooms clean and updated. Beds comfortable. Pool and fitness room very nice as well. Couple things not so impressive. I needed ice so followed signs all around third floor but no ice machine found. So...

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Helpful?
Thank sleestaker
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review. We appreciate the feedback as it allows us to improve for you. I sincerely apologize about the issues you experienced while with us. We are currently finishing up a full renovation of the guest rooms and floors that we have been replacing all the ice machines as the cooridors are completed. We are also currently...

Chicago, Illinois
Reviewed 19 March 2017

Have stayed at this property more than 30 times in the past 5 years. Recently they have been going through a renovation - and the new beds rock! Issue experienced this week. Showed up without a reservation(new iPhone and SPG APP was not working). I asked front desk staff for a room. Starwood online showed a rate of $83. Front...

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Helpful?
Thank 65N20w
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your feedback. I can assure you all comments are read and reviewed with the hotel team so that we can use the feedback to improve our services. Thank you for your loyalty and I hope that we will have the opportunity to host you again soon.

Minneapolis, Minnesota
Reviewed 17 March 2017 via mobile

The hotel was completely updated with brand new modern carpet, furniture, countertops etc It's a beautiful hotel!! Very pleasantly surprised. I will stay here again, though I was irritated to have to pay for wifi. In my extensive travel for work in the past two years I have never had to pay for wifi.

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Thank Rchm36
Cedar Falls, IA
Reviewed 1 March 2017

Went there for two nights for a convention. The rooms are nice and it is a very clean property. The reasoning for only an average rating is it is not great for a convention crowd. The bar is extremely small and closes early on certain nights. Also the food served for the convention was not good at all. If they...

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Helpful?
1Thank exacta123
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

exacta123, Thank you for sharing your feedback. I am sorry to learn we did not meet all of your needs during yoru stay with us. We will be sharing your comments with the proper departments in the hotel in order to work to improve our services to all. I hope that if your travels bring you back to West Des...

Florida
Reviewed 26 February 2017

We checked in at Sheraton during a major blizzard, after considering other less than stellar options in West Des Moines. The outside looks dated, but the interior is stunning, with a huge central solarium restaurant open all the way to the 10th floor ceiling. You can look out over the view from the open hallways on every floor. Children were...

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Helpful?
Thank FancyFree55
Reviewed 20 February 2017 via mobile

I booked my room and paid in advance. Stayed 1 night, checked out the next morning. My stay itself was fine, besides the construction and renovation noise, which I was advised of upon check in. But I feel I should have been told at booking as I would have chose a different hotel. How that I have been home and...

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Helpful?
2Thank Desiree R
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately.

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of West Des Moines, the Sheraton West Des Moines Hotel is ideally situated for business, weekend getaways, or an extended vacation. ... more   less 

Additional Information about Sheraton West Des Moines Hotel

Address: 1800 50th Street, West Des Moines, IA 50266
Region: United States > Iowa > West Des Moines
Price Range: ₹ 9,140 - ₹ 14,910 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton West Des Moines Hotel 3.5*
Number of rooms: 285
Reservation Options:
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Also Known As:
Sheraton West Des Moines
West Des Moines Sheraton
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Questions & Answers

Questions? Get answers from Sheraton West Des Moines Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ice machines located on floors 8 and 10”
sleestaker, 19 Mar 2017 | Read review
“There were some minor renovations going on at the hotel. It did not bother us. It was minor.”
sixthcents, 3 Feb 2017 | Read review
“Nice place”
PhyllW, 1 Jan 2017 | Read review
“The rooms with the King size beds are a good size.”
71allga, 6 Nov 2016 | Read review
“I always like a room with a lot of light!!!”
4JMP, 3 Sep 2016 | Read review
5 of 5