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West Des Moines Marriott

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West Des Moines Marriott
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368 Reviews from our TripAdvisor Community

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There are newer reviews for West Des Moines Marriott
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Showing 366: English reviews
Minnetonka, Minnesota
Reviewed 6 February 2016

Spent two nights at this hotel in early January on a business trip. The room was clean and staff were friendly. There was some updating that could have been done around the tub in the bathroom and around the windows in the room. It was incredibly cold outside, and the moisture had condensed around the windows causing water in the...

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Helpful?
Thank chaya s
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear chaya s, We are thrilled to hear that we provided you with a comfortable stay. Your sincere feedback, which includes successes and areas for improvement, help guide our team who strive to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Lisa Tuller...

Seattle, Washington
Reviewed 6 February 2016

I stayed in a standard room with 2 queen beds for a business trip for 5 nights. I had fast internet and the rooms were very clean. The best part about my stay was the fantastic staff. Every single one of them goes out of their way to make you feel comfortable and happy. They are always available for questions...

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Helpful?
Thank Sheri S
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Sheri S, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area and look forward to sharing your kind remarks with the...

Bergen, Norway
Reviewed 3 February 2016

Annoying problems started right away. I could not check-in at 3 PM as is policy with the hotel. -Come back in an hour! I was told. I came back an hour and a half later. Still no room available and there was no explanation to why either. Then I waited another hour and a half before they could offer me...

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Helpful?
Thank Skyflier
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Skyflier, We sincerely regret your experience. I apologize that we did not have a room ready for your 3PM arrival. This is definitely not up to our standards and I’m sorry for any frustration caused. Additionally, I'm sorry for the lapses in service that occurred during your stay and I have taken note. The details definitely do make the...

West Des Moines, Iowa
Reviewed 29 January 2016

I have been staying here for a week for business and being away from home is hard enough. The customer service and personable experience from the hotel staff was beyond anything I have ever experienced from a hotel. Morgan M. was exceptional and was always welcoming coming back from dinner every night. He always greeted me with a smile and...

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Helpful?
Thank hallea31
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear hallea31, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced due to our welcoming and friendly service. On behalf of our entire team, I thank you for your kind remarks. Please visit us...

Iowa City, Iowa
Reviewed 9 January 2016

We stayed here New Years Eve on our way to Omaha. Hotel is just off Interstate 80 and about a mile from the Jordan Creek Mall. Our room was large and clean, and the staff was friendly. There are many restaurants nearby. The lounge was closed due to it being a holiday so I can't say anything about that. Since...

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Helpful?
Thank plasmawave
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear plasmawave, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable while passing through. We appreciate your review and humbly request a return visit. Sincerely, Lisa Tuller General Manager

Spearfish
Reviewed 7 January 2016

Travelling home for the holidays, we decided to stop near Des Moines, IA for the night, My husband picked the Marriot. I'm thinking it will be too expensive. Boy was i wrong. It was cheaper than most hotels and there was a restaurant/bar included so we didn't have to leave the facility after travelling. A big plus. Also for just...

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Helpful?
Thank Deborah G
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Deborah G, Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our comfortable accommodations and amenities while passing through to visit family. There is no better compliment than a return visit, so we hope to see you again soon. Best, Lisa Tuller General...

Reviewed 7 January 2016 via mobile

The rooms were wonderful with excellent comfort level. They were very clean as well. The breakfast buffet was pricier, but very enjoyable with the selection. Chad provided excellent service each morning. I did try to hang my towels up so they wouldn't have to be replaced each day, but they got replaced anyway. That could be a coaching opportunity, but...

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Helpful?
Thank Austin L
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Austin L, We’re happy to hear from you, and glad to know you enjoyed your stay. I’m pleased you found our amenities and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again. Best, Lisa Tuller General Manager

Chicago, Illinois
Reviewed 21 December 2015

I stayed here for 3 days (2 nights) and the experience was good. The room was great and the hotel (overall) was nice. The front desk was helpful and friendly. The restaurant had good food and excellent service. Nothing really stood out about the breakfast bar (except the fact that it was pricey) for the few options it offered. I...

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Helpful?
2Thank Dnb1234
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Dnb1234, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. I have noted your comments regarding our breakfast. Thank you for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you...

Omaha, Nebraska
Reviewed 14 December 2015

This Hotel is Awesome. Friendly staff , comfortable rooms and service is excellent. Location is right next to main interstate and Jordan Creek Shopping Mall. I would highly recommend this hotel to business and vacation travelers. Thanks Marriott !!

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Helpful?
Thank AnyCabernet
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear AnyCabertnet, I'm delighted to hear that you enjoyed your stay. It’s great to receive your kind comments regarding our location and service. We appreciate your patronage and hope to see you again soon. Best, Lisa Tuller General Manager

Columbia, Missouri, United States
Reviewed 6 December 2015 via mobile

My husband and I were not impressed with the room or service. Everything was an extra charge, and even those things that came with our room rate had to be charged and then removed from the final bill. Really? The breakfast buffet was very overpriced for what was included. My room service salad was served on limp lettuce and the...

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Helpful?
Thank Rhonda M
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Rhonda M, I’m sorry that our service and the quality of our amenities were not to your liking; please forgive us. Guest satisfaction is our highest priority and I regret that we left you underwhelmed. Your feedback is welcomed as it fosters improvements. Thank you for taking the time to share your review with us. Sincerely, Lisa Tuller General...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
The finest of West Des Moines hotels, the newly renovated West Des Moines Marriott is ideally located for business or leisure travel and is just 8 miles to downtown and 1 mile to Jordan Creek Town Center. We're close to businesses including Wells Fargo, Marsh, ATHENE, Farm Bureau and Mercy West Medical Center. Complimentary shuttle service to the airport (12 miles) is available 7am-11pm daily. This West Des Moines hotel offers 219 rooms including 38 suites with WIRELESS Internet and 37" flat screen TVs. On the Concierge Level, upgraded amenities such as complimentary breakfast and evening hors d'oeuvres await you in the exclusive lounge for Concierge Level guests. Enjoy delectable cuisine at Two Rivers Grille or unwind with cocktails and conversation at Two Rivers Lounge. Freshly renovated event space for 10 to 450, enhanced by our award-winning service and catering, will make your presentation, wedding or reunion truly dazzle. We invite you to experience the best among hotels in West Des Moines! ... more   less 

Additional Information about West Des Moines Marriott

Address: 1250 Jordan Creek Pkwy, West Des Moines, IA 50266-5825
Region: United States > Iowa > West Des Moines
Price Range: ₹ 6,344 - ₹ 15,303 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — West Des Moines Marriott 3.5*
Number of rooms: 219
Reservation Options:
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Also Known As:
Marriott West Des Moines Hotel West Des Moines
Hotel Style:
#4 Romantic Hotel in West Des Moines
#4 Business Hotel in West Des Moines
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Questions & Answers

Questions? Get answers from West Des Moines Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Southwest side is the quite side of the hotel.”
 of 5 bubbles JBretteD, 19 Dec 2016 | Read review
“Talk to the front desk. They want your business!”
 of 5 bubbles PAtraveler1171, 10 Oct 2016 | Read review
“I always steer clear of first floor”
 of 5 bubbles cartersdg, 3 Oct 2016 | Read review
“The North side faces the highway, but you cannot hear it from your room.”
 of 5 bubbles Vito33Ming, 25 Sep 2016 | Read review
“Free wifi for Marriott rewards members, King Suite rooms are spacious”
 of 5 bubbles cupfarb, 27 Aug 2016 | Read review
5 of 5