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Hilton Garden Inn West Des Moines

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Traveller (16)
Dining (7)
Room & Suite (7)
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Overview
  • Excellent66%
  • Very good25%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“kiddie pool”(11 reviews)
“des moines”(89 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn West Des Moines
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn West Des Moines
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (650)
There are newer reviews for Hilton Garden Inn West Des Moines
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Traveller rating
414
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45
14
11
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Time of year
LanguageEnglish
414
165
45
14
11
Show reviews that mention
All reviewskiddie pooljordan creek malldes moinesregular poolgreat hotelroom was cleanhot tubthe hotel staffshopping and restaurantsking suiteconvenient locationfront desk staffnice place to staybusiness tripdefinitely stay here againexcellent stayfitness center
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51 - 55 of 649 reviews
Reviewed 5 September 2017

Excellent facility, food, and service. Only disadvantage was breakfast not being included in price of room. Facility is in a convenient location with easy access and egress. Employees pleasant and helpful.

Review collected in partnership with Hilton Garden Inn
Thank Dean W
Reviewed 5 September 2017

The front desk staff were NOT friendly. The one lady with dark was actually RUDE. The You d man that actually checked me in was actually an airhead. I have to tell him my room number FIVE times. Spelled my name FOUR times. He just...More

Review collected in partnership with Hilton Garden Inn
Thank HateRudeStaff
Response from HGIWDSM, Front Office Manager at Hilton Garden Inn West Des MoinesResponded 6 September 2017

We are sorry to hear that you are disappointed in your stay and our guest service. We appreciate your feedback and will share it with our team. We take the feedback we receive very seriously and will continue to strive to improve ourselves and our...More

Reviewed 3 September 2017

I actually ended up staying here by accident. I had a reservation at the other Hilton Garden Inn in Des Moines and accidentally drove to this hotel and decided to stay here instead. The rate was considerably more (30.00 per night more) and it was...More

Review collected in partnership with Hilton Garden Inn
Thank Oflieth
Response from HGIWDSM, Front Office Manager at Hilton Garden Inn West Des MoinesResponded 5 September 2017

Oflieth, Thank you for taking the time to provide us with feedback. We are sorry to hear that we feel short of your expectations. We take all feedback seriously and strive to improve ourselves, our service, as well as our prices everyday. We appreciate you...More

Reviewed 31 August 2017

Hilton Graden inn was a very clean hotel with friendly staff! I was able to check in right away with my Hilton Honors rewards! When I went to my room it was very clean however there was an air conditioner filter/heater filter laying on the...More

Thank Lindsey A
Reviewed 31 August 2017

Great service, very clean hotel, excellent staff, restaurant open until 10:00p.m. for weary late arrivals. I have stayed here on more tan one occasion and have always been very pleased. Housekeeping does an excellent job as do all staff members. Hotel is kept in top...More

Review collected in partnership with Hilton Garden Inn
Thank Susan V
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 109 - US$ 235 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in West Des Moines
#2 Romantic Hotel in West Des Moines
#2 Family Hotel in West Des Moines
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 109 - US$ 235 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in West Des Moines
#2 Romantic Hotel in West Des Moines
#2 Family Hotel in West Des Moines
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (16)
Dining (7)
Room & Suite (7)
Business Centre & Event Rooms (2)
Questions & Answers
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Room Tips
"some rooms require a walk ,if that is an issue request a close to lobby room"
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"Second floor rooms between the elevators are noisy with the slamming doors below."
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"Although, I wrote a good review there was a closet in my room (222) that was locked. Whatever was there was..."
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"4th floor rooms were quiet"
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