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Isle Casino Hotel Waterloo

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Isle Casino Hotel Waterloo
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190 Reviews from our TripAdvisor Community

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Showing 189: English reviews
Reviewed 1 week ago via mobile

The first thing that got my attention was that it was cheaper than any other hotel, so I said ok I will give it a try . The surprise was great; The place is nice, the parking lot is very big, the rooms are clean, spacious and quite. the buffet and the breakfast are very good and you can have...

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Helpful?
Thank Alfredo G
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

Hi Alfredo, wow! It sounds like you had a great stay with us. We appreciate you taking the time to let us know about your positive experience. Our goal is to provide the best gaming and dining experience around. We hope to see you again soon!

Cedar Rapids, Iowa
Reviewed 1 week ago

While sitting at a slot machine, a nice woman, pushing a cleaning cart came by us and smiled. We pursued a conversation with her. Within a few minutes, I felt that I had a new friend. If all employees were as considerate and friendly as JOYCE HUNTER, you would never have a complaint.

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Helpful?
Thank Claudia Y
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

Hi Claudia! Thank you visiting and sharing your positive experience with us. Our goal is for all of our guests to feel at home during their time with us. We pride ourselves on our friendly and welcoming staff. We hope to see you again soon!

shillong
Reviewed 1 week ago via mobile

As with most casino hotels the main emphasis is on encouraging guests to enjoy their time at the tables or on the slot machines. As a result some of the more basic elements that are usually found in a reasonably upmarket medium sized hotel are missing. The hotel is located on the outskirts of Waterloo just off Highway 218 and...

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Helpful?
Thank Shillong21
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

Thank you for the great feedback! We are thrilled to hear you enjoyed the amenities our rooms have to offer. We hope you were able to check out our delicious dining and casino floor during your time with us. Our staff works very hard at making sure all of our guests feel at home and accommodated for during their time...

Montevideo, Minnesota
Reviewed 29 December 2016 via mobile

We were traveling south for winter. Hubby caught a cold. I looked on line for hotels nearby. Thought a jacuzzi would help. I called, had to be passed on to the host. He says he would save us a room. Didn't ask for a credit card, just on my word. I was shocked! We were there within an hour or...

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Helpful?
Thank CarolS1641
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

Hi Carol, it sounds like you had the perfect stay at our property! Our goal is to create the most comfortable stay as possible for all of our guests. We are thrilled to hear that you and your husband enjoyed the Jacuzzi and hope your husband had a quick recovery from his cold. Next time you visit you will have...

Reviewed 28 November 2016 via mobile

My family and i went to isle on Wednesday the 23rd through the 24th.. For thanksgiving well on the 23rd there was a 21 and up pool party from 7-10. So my family got there early around 4 so the kids can swimming when my family got there the manger was very rude... My family called ahead of time no...

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Helpful?
Thank JENJEN1994
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

Hi Jen, thank you for visiting our property! We hope you had a comfortable stay and enjoyed the amenities of the room. We are sorry for inconvenience of the pool being closed for our Thanksgiving Eve party. It does not sound like your experience was up to our usual customer service standards. Kids are allowed to eat at all of...

Saint Louis, Missouri
Reviewed 15 November 2016

Stayed in a suite and found it to be exceptional for the price as compared to St. Louis casinos. Large soaking, jetted tub and separate shower. Ate at the buffet and Lone Wolf and both were very good. Great service and nice casino.

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Helpful?
Thank Paula B
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

Hi Paula, it is great to hear that you had a comfortable stay and enjoyed all of the amenities our property has to offer. There is nothing better than a relaxing stay and great time! We pride ourselves on our customer service and friendliness of our staff and are happy to hear that is exactly what you experienced. We hope...

Reviewed 14 November 2016

The Isle is a wonderful place to stay and has fun to be had. The casino has a wonderful layout and much to offer. Slots,tables,keeno, you name it they have it for you!! In the summer months you can travel next door and go to "Lost Island Water Park". The Isle also has many places for you to fill you...

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Helpful?
Thank Jennifer N
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

Hi Jennifer, we are so happy to hear how much you enjoy our property! We work very hard at creating the best experience possible for all of our guests, which is exactly what it sounds like you were able to experience during your visit. There is nothing better than getting a great dining and gaming experience. Thank you for visiting...

Davenport, Iowa
Reviewed 1 November 2016

We've been staying here since this property opened. Couldn't check into our room until after 4 p.m. They had on going check in problems several years ago and for awhile that problem was straightened out. Well it appears the problem has returned. We had some instances where we couldn't check in until 5-6 p.m. a few years ago. All of...

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Helpful?
Thank Jay H
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

Hi Jay, thank you for being a loyal customer throughout the years! First off, we are so happy to hear that you enjoy the new renovations. As for your check-in experience, we are very proud of our amazing customer service and it does not sound like your experience was up to our standards. Our staffs number one priority is accommodating...

Cedar Rapids
Reviewed 31 October 2016

I wasn't able to stay here the last time I wanted to b/c it was full-up. But I just returned from this place and wanted to tell you that this was well worth the wait. Just this past weekend(of Halloween 2016) it was unusually warmer than typical late October weather in Iowa. Upper 70s and warm winds. After work on...

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Helpful?
Thank Daniel B
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

Hi Daniel, WOW! This sounds like the perfect weekend getaway for some relaxation and hiking. We work very hard at creating a comfortable and enjoyable stay for all of our guests, which it sounds like is exactly what you were able to experience. We love hearing that you enjoyed the amenities of your hotel room and even got to indulge...

Reviewed 26 October 2016 via mobile

Needed time to myself. As I sat and gambled not one person came up and asked me if I needed anything. Also the guard on duty didn't say hello, good luck or anything. I didn't go during a busy time it was pretty slow. So I decided to leave and spend my money elsewhere.

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Helpful?
Thank Tree15
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

What a great place to getaway for some alone time! Your recent experience does not sound like it was up to our usual standards for employee friendliness. We try to stress the importance of customer service and friendliness to all of our employees. Thank you for the feedback, we will use it when making future improvements and so we can...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Business Centre with Internet Access
  • Conference Facilities
  • Dry Cleaning
  • Breakfast Available
Official Description (provided by the hotel)
Come visit us at Isle Casino Hotel Waterloo and enjoy non-stop gaming fun. With approximately 29 table games and 950 slot machines, including 75 video poker machines, there is something for every gamer to enjoy. Looking for something to satisfy your hunger? Stop by one of our dining locations to experience the local Waterloo flavor or some of our fan-favorites from the grill! At Isle Casino Hotel Waterloo we also offer a hotel with 27 suites, an indoor swimming pool, hot tub, and fitness center. Book your room at Isle Casino Hotel Waterloo today to experience our non-stop gaming fun. ... more   less 

Additional Information about Isle Casino Hotel Waterloo

Address: 777 Isle of Capri Blvd, Waterloo, IA 50701-9299
Region: United States > Iowa > Waterloo
Price Range: ₹ 5,780 - ₹ 6,049 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Isle Casino Hotel Waterloo 3*
Number of rooms: 195
Reservation Options:
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Also Known As:
Isle Casino And Hotel
Isle Hotel Waterloo
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Questions & Answers

Here's what travellers have asked, with answers from Isle Casino Hotel Waterloo staff and other travellers.
5 questions
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Coppell, Texas

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Questions? Get answers from Isle Casino Hotel Waterloo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you prefer a bigger bathroom, go for the suite. Has a mini-bar too!”
 of 5 bubbles A8200XCpaulab, 15 Nov 2016 | Read review
“higher the room number the quieter it gets. Also sign up for their rewards card!”
 of 5 bubbles 769danielb, 30 Oct 2016 | Read review
“Rooms a little higher up, don't smell like smoke.”
 of 5 bubbles Iowa4ontheGo, 12 Sep 2016 | Read review
“Ask for a view if that matters to you... I got a view of a roof.”
 of 5 bubbles 196st, 3 May 2016 | Read review
“All rooms are quiet and as the hotel is situated off of Highway 20/218; not a real need for a room with a view.”
 of 5 bubbles 98sarahs, 12 Dec 2015 | Read review
5 of 5