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All reviewsdes moinespancake machinehie propertytypical hiethe breakfast areathe hotel is conveniently locatedroom was cleanoff the highwaythe main reasonyogurtfront desk staffnice hotelwould stay here againstayed here for one nightqueen suiteair conditionereasy access
We had a friends weekend to see the Cubs game. When we first walked into the room, there was a bad smell coming from the bathroom. Then the TV wouldn't work. We called the front desk and they moved us right away. The breakfast was...More
Thank Cheryl T
Response from Nick C, General Manager at Holiday Inn Express & Suites UrbandaleResponded 15 November 2016
Thank you for your feedback about your recent stay with us. We apologize that we got off to a bad start with you, but are happy we could get you all set to enjoy your Cubs weekend. We do hope that you will come back...More
We stayed at the Holiday Inn Express in Urbandale after a long day at the local amusement park (Adventureland). We arrived after 11 PM and I was happy that check in was very fast and efficient. Our room was pretty standard, two beds, decent size....More
Well appointed, friendly staff. Conveniently located off the hwy. Our room had a Keurig machine and all amenities were pleasant. There is a Culver's and Ruby Tuesday within walking distance. The breakfast was good. We will frequent if in the area again.
I called as we neared Iowa and booked the hotel because it had a washer and dryer and we could get a room on the first floor close to it. When we got in my partner turned on the AC and it was not working....More
Thank Pat W
Response from Nick C, General Manager at Holiday Inn Express & Suites UrbandaleResponded 17 August 2016
Thank You for providing us with your feedback about your most recent stay with us. We apologize that there were some issues with your stay and will be using your review in coaching and training our team to improve. We hope in the future you...More
This was an excellent hotel, and I was all set to give it a 5 and say it was one of the best hotels on our trip. But we slept late and at 9 a.m. housekeeping knocked on our door. Then at 9:45 we were...More