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Best Western Regency Inn

CancelonUS$ 101*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 132*
US$ 101*
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US$ 112*
US$ 112*
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Best Western Regency Inn
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141 Reviews from our TripAdvisor Community

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Showing 141: English reviews
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Petersburg
Reviewed 1 week ago

Pricing of a Hampton for a Baymont. Average hotel, no elevator. On premise restaurant and bar was sub par. A little out of date. Clean and service was good. Breakfast was average hotel food, eggs, potatoes, sausages, waffles. Etc.

Review collected in partnership with Best Western
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Helpful?
Thank RandyF341
Richard H, General Manager at Best Western Regency Inn, responded to this review

Thank you for taking the time to fill out a survey on your stay! Your comments are appreciated. We want to exceed you expectations and will work to do that. I hope you will visit us again!

Arlington, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 20 March 2017

Very nice hotel - superlative staff and a breakfast spread beyond belief - so many options it's hard not to pig out! The rooms are very nice and most comfortable bed and bedding I have encountered in a long time.

Review collected in partnership with Best Western
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Helpful?
Thank NUssery
About Hotel's Favourite Review
Richard H, General Manager at Best Western Regency Inn, responded to this review

Thank you! I will pass along your words to the staff. Please stay with us again when you are in the area!

Reviewed 5 weeks ago via mobile

The room was great and the maid service was awesome that kept this hotel from getting a one. The maids were sweet ladies that always had a smile on to say good morning as you passed by. The front desk was the problem. I have never been at a hotel where they try to interrogate anyone who comes through the...

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Helpful?
Thank Alex E
Richard H, General Manager at Best Western Regency Inn, responded to this review

Yikes! Due to safety issues we try to limit people using our pool to only our guests and keep food and drink out of that area. We also try to give a 5-10 minute courtesy notice about closing the pool. I am sorry if you feel we handled it incorrectly.

fertile, United States
Reviewed 25 March 2017

had ants in room, found 2 of them in our bed as we were sleeping. needless to say we did not get a good nights sleep. as we were checking out informed front desk and told her she could come down and see them, she did not take this opportunity and said she would have Maintenance look into it ....

Review collected in partnership with Best Western
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Helpful?
Thank nicholasr166
Richard H, General Manager at Best Western Regency Inn, responded to this review

Thank you for letting us know where we can improve. We have contacted the exterminator to take care of the issue. We promise to do a better job with you next time!

Marshalltown, Iowa
Reviewed 14 March 2017

Staff is amazing hotel was very clean they go above and beyond tour ensure stay is good. Hotel rooms are super clean housekeeping takes pride in their cleaning. There is a very reasonably priced restaurant with a bar attached service is fast and good. Lots of parking and the pool area is a plus for the kids

Review collected in partnership with Best Western
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Helpful?
Thank 655kyliep
Richard H, General Manager at Best Western Regency Inn, responded to this review

Thank you so much for your kind comments! We enjoyed having you stay with us! Hope to see you again soon!

Palm Springs, California
Reviewed 4 March 2017

My BEST WESTERN stay was good. The room was clean, modern, updated furniture, fresh linen with bagged/ clean tv remotes. My room location was quiet & I got my needed rest. Downside: don't take alot of luggage if you want a 2nd floor room...there's No elevator! Enjoy your BW STAY☺

Review collected in partnership with Best Western
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Helpful?
Thank CandH16
Richard H, General Manager at Best Western Regency Inn, responded to this review

Thank you for taking the time to rate your stay with us! I apologize for not having an elevator, but was pleased that you enjoyed your room. We hope you will stay with us again in the future! (we'll have a first floor room for you!)

Clear Lake, Iowa
Reviewed 18 February 2017

Nice motel. Clean. Friendly staff. Needs some updating to the rooms. I had to take the coffee pot off the microwave that was stacked on the fridge, and set it on the floor and then unplug a lamp to plug in and make coffee. But on the plus side, it had a micro, coffee maker, and fridge! We book the...

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Helpful?
Thank maggiemae58
Richard H, General Manager at Best Western Regency Inn, responded to this review

Thank you for taking the time to review our hotel! We appreciate the kind words and will do our best to make sure we keep the room updated. Love hosting your group and we look forward to hosting you again in 2017!

Marshalltown, Iowa
Reviewed 20 November 2016

I had a family member coming into town for a couple days so I rented two rooms here instead of her usual hotel. While the breakfast selections are nice the temp of the food is not maintained at all. The food is luke warm at best and the eggs have water in the bottom of the pan and only one...

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Helpful?
Thank Karenm014
Mike P, Guest Relations Manager at Best Western Regency Inn, responded to this review

Dear Karenm014, Thank you for taking the time to write this review and share your experience. I am terribly sorry to hear of your disappointment with our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Know that your voice is important to us and that we are working hard to...

Osceola, United States
Reviewed 20 October 2016

With the bedbug infestation and the problem of not able to see the bottom of the pool (grate). I was obligated to not stay at this hotel and had to change hotels. Manger did assist us in moving hotels.

Review collected in partnership with Best Western
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Helpful?
Thank Jessica C
Richard H, General Manager at Best Western Regency Inn, responded to this review

Ms Conley: We apologize for your experience at our hotel. We have taken the steps needed to remedy the situation. We enjoyed hosting the health group you are with we are happy to report no other complaints on both issues you had brought up.

Omaha, United States
Reviewed 14 October 2016

One of the best free breakfast buffets that I have had in quite some time, and, the room was very nice. Also, the staff is very nice, and, very willing to make sure that you are satisfied with your stay. I will definetly stay here again!

Review collected in partnership with Best Western
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Helpful?
Thank John F
Richard H, General Manager at Best Western Regency Inn, responded to this review

Thank you for your nice comments! We look forward to your next visit with us!

36 photos of this hotel

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Great location...great service...great staff...great rates...and all of this under one roof! The staff at the BEST WESTERN Regency Inn invites you to your home away from home.Our great location with easy on/off access to the freeway is only the beginning. While that certainly is a wonderful feature, you'll also enjoy the outstanding service and upgraded amenities.Our restaurant is one of the finest in town. All taste buds are welcome at this American style casual dining restaurant which features; steaks and chops, pastas, burgers, salads, sandwiches, a variety of popular wings, our famous Peetza Pie and a wide selection of ice cold brews!!We are proud to be the largest conference center in the area. Your conference will be personally attended to by one of our seasoned professionals who will make sure all of your needs are met. Our conference facilities are set to handle any meeting and any size.We're looking forward to servicing your needs!! ... more   less 

Additional Information about Best Western Regency Inn

Address: 3303 S Center St, Marshalltown, IA 50158
Region: United States > Iowa > Marshalltown
Price Range: ₹ 6,399 - ₹ 7,822 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Regency Inn 2.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Best Western Marshalltown
Marshalltown Best Western
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Regency Inn staff and other travellers.
2 questions
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Questions? Get answers from Best Western Regency Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool side rooms are nice!”
maggiemae58, 17 Feb 2017 | Read review
“First floor is better if you do not want to climb stairs to the second floor.”
NHethel, 21 Jun 2015 | Read review
“Stay on the lower level, close to door and pool and less noise.”
katieb332, 27 Jan 2015 | Read review
“Select a ground floor room, as there is no elevator.”
LOSAreaRep, 2 Dec 2014 | Read review
“Hotel has no elevator so if you don't like carrying suitcases up steps, ask for first floor room”
TerMar1981, 7 Jun 2013 | Read review
5 of 5
Cancelon
US$ 101* /night
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Expedia.comUS$ 112
HotelQuicklyUS$ 132
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Prices are for 1 room, 2 adults
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