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Hampton Inn & Suites Marshalltown

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305 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn & Suites Marshalltown
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Showing 302: English reviews
Houston, Texas
Reviewed 5 August 2016

Internet never works. Breakfast is horrible. Washer and dryer were broke. Backdoor to the parking lot was out of service. Most of the staff is nice and helpful hotel lack of the basics. Manager promised me tha they were going to upgrade my internet service with no additional cost on my next stay but, we I tried to book the...

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Helpful?
Thank carloscY5986GG
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for your recent stay at the Hampton Inn & Suites of Marshalltown. I apologize that our Internet was not working as well as it typically does during your stay. I have been working with AT&T for several weeks now to get to the bottom of why this is happening. During your stay we were waiting for an entirely...

Double Oak, TX
Reviewed 5 August 2016

This is probably the nicest hotel in Marshalltown. The front desk people are so friendly, setting a positive tone right from the start. The room was clean, and the wi-fi worked very well. Breakfast was on par with most good hotel breakfasts, with eggs (usually scrambled), a meat of some kind, and potatoes, waffles, boiled eggs, yogurt, an assortment of...

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Helpful?
Thank Diane W
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

I appreciate you taking time to complete a review regarding your recent stay with us in Marshalltown. I’m happy to hear that we delivered to you a clean and comfortable room. Those Serta Perfect Sleeper mattresses are hard to beat and I’m glad you were comfortable. I can understand your frustration regarding the entry into our property. We are hoping...

Frankfort, United States
Reviewed 26 July 2016

The Hampton welcomed our group with kindness over our 2 week stay and made us feel welcome and appreciated. The staff welcomed our group with a welcome sign and treated our group with kindness and professionalism. When there was an issue or problem they addressed our problem. The breakfast was excellent, front desk staff was amongst some of the best...

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Helpful?
Thank Angela L
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for staying at the Hampton Inn & Suites of Marshalltown and also for taking the time to complete a review regarding your stay with us. I’m happy to hear that you had a good overall experience and that you enjoyed your interaction with my staff. I’m proud of the customer service my staff delivers and I’m glad to...

Altoona, Pennsylvania
Reviewed 25 July 2016

From the time I entered the lobby until the time I finished my stay, I found the hotel clean the staff friendly and the amenities top-notch. I travel a lot and rarely find a place that pays so much attention to detail.

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Helpful?
Thank jlmatherly
Liz W, Front Office Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for staying at the Hampton Inn & Suites of Marshalltown and also for taking the time to complete a review regarding your stay with us. I’m happy to hear that you had a good overall experience and that you enjoyed your interaction with my staff. I’m proud of the customer service my staff delivers and I’m glad to...

Burlington, Canada
Reviewed 23 July 2016

This hotel is clean. Staff were polite and always helpful. Very professional. Breakfast was adequate. Occasional noise from the highway next to the hotel but only what sounds like a low thunder rumble. Close enough to walk to restaurants or bars nearby.

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Helpful?
Thank Wishuwerehere76
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for staying with us recently and for completing a review about your stay. I also appreciate you complementing our staff. They work hard to provide you with excellent service during your stay and being recognized is always appreciated. We look forward to accommodating you again on your return to Marshalltown.

Blaine, Minnesota
Reviewed 23 July 2016

Nice place. Clean and good service. Nice breakfast. Enjoyed the hospitality including the cookies and iced lemon water at the main desk. Service at breakfast was top notch too. Nice complimentary to go granola treats too.

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Helpful?
Thank williamwQ2104SN
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

I appreciate the feedback given in your review. We always strive to better ourselves and adding fresh cut fruit and “crack your own” eggs are only a couple new additions to our complimentary breakfast. I’m happy to hear you enjoyed your stay and that we will be seeing you again. Our goal for every guest is a clean and friendly...

DAVENPORT, United States
Reviewed 20 July 2016

I will not be staying in this hotel ever again. My Family felt unwelcome. The laundry facility was closed and was not told this upon checking in. I carried 3 bags full of laundry through the whole hotel to get to the laundry room and it was out of order. There were bugs in the food, the room was not...

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Helpful?
Thank Araceli M
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for your recent stay at the Hampton Inn & Suites of Marshalltown and for taking the time to fill out a review. Reviews helps us find areas that may need improvement so we can give you the best experience possible when you visit our property. I'm sorry to hear that you did not enjoy your experience when you...

Gary, Indiana
Reviewed 17 July 2016

The hotel was great! Staff was nice and helpful, hotel was clean and in a good location. Only complaint would be getting to the hotel was a little difficult. The road you'd think you go down you don't and there are no signs but that's no fault to the hotel. Great place to stay if you're going to the Iowa...

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Helpful?
Thank Katel_marie
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for completing a review regarding your recent stay with us in Marshalltown. I can understand your frustration regarding the entry into our property. We are hoping with new development coming to our area, a new more visible entrance will be in our near future. Our goal for every guest is a clean and friendly environment during every stay....

Eldridge
Reviewed 9 July 2016

The room was nice and clean and the staff was nice. The breakfast wasn't very good that morning. Overall it was ok. I was happy with the room but food not the best. We really like Hampton Inn. We will be back.

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Helpful?
Thank Susan Or Jeff B
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

I appreciate the feedback given in your review. We always strive to better ourselves and adding fresh cut fruit and “crack your own” eggs are only a couple new additions to our complimentary breakfast. I’m happy to hear you enjoyed your stay and that we will be seeing you again. Thank you again for the review.

Topeka, United States
Reviewed 7 July 2016

From the staff to the room to the breakfast and the pool-great stay at the Marshalltown Hampton Inn. We've stayed at this hotel once before, and the only thing we have even remotely negative to say is the ease of getting to the hotel from the highway. The corner is not well let, though a Casey's is going in on...

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Helpful?
Thank Anna W
Liz W, General Manager at Hampton Inn & Suites Marshalltown, responded to this review

Thank you for completing a review regarding your recent stay with us in Marshalltown. I can understand your frustration regarding the entry into our property. We are hoping with new development coming to our area, a new more visible entrance will be in our near future. Our goal for every guest is a clean and friendly environment during every stay....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hampton Inn & Suites Marshalltown

Address: 20 Iowa Ave W, Marshalltown, IA 50158-4780
Region: United States > Iowa > Marshalltown
Price Range: ₹ 7,015 - ₹ 10,557 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Marshalltown 2.5*
Number of rooms: 80
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Also Known As:
Hampton Inn And Suites
Hampton Hotel Marshalltown
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn & Suites Marshalltown staff and other travellers.
5 questions
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Denton, Texas
over a year ago
Rapid City, South Dakota
Atlantic, IA
over a year ago

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Questions? Get answers from Hampton Inn & Suites Marshalltown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms were great.. we were on the 2nd floor towards the middle.”
 of 5 bubbles 660amiet, 14 Jun 2016 | Read review
“Get a room on the back/corn filed side.”
 of 5 bubbles benzonit, 20 Sep 2015 | Read review
“stay on upper floor”
 of 5 bubbles TerMar1981, 29 Jul 2015 | Read review
“Upgrade to a King, if you have the chance to do so.”
 of 5 bubbles jrosetree, 18 Jun 2015 | Read review
“We were on the 3rd floor facing west, which was fairly quiet.”
 of 5 bubbles Globetrotter22013, 26 May 2015 | Read review
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