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BEST WESTERN PLUS Independence Inn & Suites

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154 Reviews from our TripAdvisor Community

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Showing 154: English reviews
independence, United States
Reviewed 2 weeks ago

Perfect destination to stay out, right on the edge of town, clean and friendly support staff, very professional, cleanliness, service was exceptional, price was great, location was right on the edge of town, quiet,lots of parking.

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Helpful?
Thank jerrymL728SU
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for the fantastic review, we really appreciate hearing such great things from our guests! You pointed out each of the things about our hotel that we wish to portray to travelers and ensure that your satisfaction leaves you wanting to come back and stay with us again!

Peoria, Illinois
Reviewed 3 weeks ago

Stayed a few nights while working on a project in the area. Couldn't have had a better experience. Top notch place for business travel. The service, cleanliness, and value were excellent and exceeded expectations.

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Helpful?
Thank 570dustin
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

We very much appreciate you taking time out of your busy schedule to post such a positive online review for us! Our number one goal is customer service while providing each traveler with a clean, reasonably priced room, great breakfast, and all of the amenities and comforts of home while you are on the road! Thanks again and we look...

Reviewed 4 November 2016

We stayed two nights here while in town for a family members wedding. Our room was against the elevator shaft on the second floor which initially concerned me but I was pleased to find out that it was fairly quiet and did not disturb my sleeping. The only issue I had was regulating the room temperature. The unit seemed to...

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Helpful?
Thank Adam B
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for your review, we are happy to hear that you enjoyed your stay with us and we look forward to having you again when you are in the area! I also appreciate you bringing to my attention a possible problem with the heating and cooling unit in that particular room and I will have my maintenance...

Reviewed 23 October 2016 via mobile

This hotel really impressed me. I was a little bit weary about the cost but I understood why the room was how much it was. The room was large, clean, and comfy. It contained a nice mini fridge and microwave, roomy bathroom which was almost spotless, and had an amazing view of a pond. The bed was also very clean...

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Helpful?
Thank Ashley A
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for your generous compliments about our hotel and for taking the time to post it online!! We cannot express our appreciation enough; we depend on guests such as yourselves to let other travelers know what a great choice we are if they are in the Independence area for business, leisure, or just passing by. We will...

Greene, United States
Reviewed 3 October 2016

We were really impressed with the service. Whenever we had a question or need assistance, they not only helped us, but helped us immediately. In addition, we discovered when we returned home, that we had forgotten a laptop computer cord; not only did the staff on duty offer to check for it, she did so immediately and was willing to...

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Helpful?
Thank Evelyn D
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for taking a moment to post such a positive review about our team and our hotel!! Hearing nice things from our guests is the biggest compliment and reward we can receive! Our number one priority is customer service and we are so happy to hear that you received just that during your stay!

Huntley, Illinois
Reviewed 21 September 2016

We were tired and hungry when we arrived and were delighted to find delicious soup and chocolate chip cookies in the lobby. The hotel is inviting, the room was large and clean, the bed comfortable, fridge and microwave, the hotel was quiet and breakfast was generous. Wonderful hotel, friendly and helpful staff and an outstanding restaurant next door. Worth the...

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Helpful?
Thank Bivster
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for taking the time to post such a positive review for us and leave such generous compliments! We really appreciate knowing that our guests left our hotel happy and wanting to return! Customer service is our number one priority and we go out of our way each day to provide the cleanliness, amenities, and service that...

Waterloo, United States
Reviewed 9 September 2016

Stayed at this location while getting married in the area. Stayed in suit. Had around 10 plus people getting ready for wedding in this room and we did it with ease. We left the room quick after getting ready and the maid serve came back after there normal round to clean up the room, the bed was made, new towels...

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Helpful?
Thank Kayla K
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

It means so much to us that our guests see how much time and effort each member of our team puts into providing all of our guests with the best stay and customer service!! We really appreciate the great review and we are so happy to hear that we could be a part of making your wedding day a smooth...

Holts Summit
Reviewed 6 September 2016

Clean rooms, very friendly and helpful staff at front desk. Breakfast was a bit lacking. Layout was difficult - plates should be at front end of line and not have to walk through those waiting in line to get. eggs were overcooked and rubbery, waffle was delicious.

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Helpful?
Thank T E
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

Thank you so much for taking the time to post a review for us; we value you opinions and suggestions and as always will do our best to make improvements on the items that really matter to our guests! We hope to have you visit again in the future as we continue to make changes that will be sure to...

Reviewed 23 August 2016

Check in was hospitable, the only time I saw anyone at the desk. Room was okay. Air conditioner worked good. Needed that. The refrigerator in the room didn't work well. If you are not a fan of sausage cooking at 5 or 5:30 in the morning ( I am not) do not stay in Rm #205. They have a breakfast,...

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Helpful?
Thank Teri D
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

I apologize that you found your stay to be less than satisfactory; we are disappointed that you were not able to experience any of the things that so many of our guests find to be their favorite things about our hotel, such as our amazingly friendly staff who goes out of their way to provide each guest with great customer...

Santa Barbara
Reviewed 18 August 2016

Excellent in every way. Location is easy access off Iowa Hwy 20. Movie Theater and Restaurant nearby. For excellent meals off the premises, recommend Okoboji Grill at Wapsipinicon Golf Club. Also, an interesting museum featuring local history worth taking a little time to explore.

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Helpful?
Thank Ella R
Lindsay B, General Manager at BEST WESTERN PLUS Independence Inn & Suites, responded to this review

We really appreciate your compliments about our hotel and the great helpful information about the Independence are for guests who may visit in the future! Thanks so much for the positive review and we look forward to seeing you again when you return to the area!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about BEST WESTERN PLUS Independence Inn & Suites

Address: 2100 Swan Lake Blvd, Independence, IA 50644-2760 (Formerly Country Inn & Suites Independence)
Region: United States > Iowa > Independence
Price Range: ₹ 6,024 - ₹ 8,799 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Independence Inn & Suites 2.5*
Number of rooms: 62
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Also Known As:
Best Western Plus Independence Inn And Suites
Best Western Plus Independence Hotel Independence
Country Inn Independence
Independence Country Inn
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Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Independence Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“South view includes a small pond with swans. North view includes picturesque tree-filled grounds of a state hospital.”
 of 5 bubbles dennisb582016, 5 Jul 2016 | Read review
“views of the lake are amazing!”
 of 5 bubbles 439janetk, 12 Jan 2015 | Read review
“Plan on eating breakfast somewhere else. Get a room away from noisy elevator.”
 of 5 bubbles rather-be-camping911, 3 Dec 2014 | Read review
“Bring a cooler, and fill it at night, incase your fridge was like mine.”
 of 5 bubbles SiouxFallsMike, 13 Jul 2013 | Read review
“This hotel caters to the party crowd, and you will hear them vomiting all night.”
 of 5 bubbles KevinR747, 19 Sep 2012 | Read review
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