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Holiday Inn Des Moines Downtown

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Holiday Inn Des Moines Downtown
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262 Reviews from our TripAdvisor Community

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Showing 257: English reviews
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Kansas City, Kansas
Reviewed 3 weeks ago via mobile

Excellent customer service at check in. Room was big and clean, had a microwave and mini fridge. Bathroom was small and outdated. Shuttle to/from event center was awesome and timely. Would stay here again.

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Helpful?
Thank Lauren S
Reviewed 3 weeks ago via mobile

The bathrooms need a serious upgrade. The mildew around the shower stall was gross. The doors are wore out. Spa was green and slimy on bottom. Noise doors slamming with youth sports teams staying on all floors.

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Helpful?
Thank kayakboy67
IHGService, Guest Relations Manager at Holiday Inn Des Moines Downtown, responded to this review

Hello kayakboy67, Thank you for choosing the Holiday Inn Des Moines Downtown - Mercy Area, IA, for your lodging needs in the area and taking the time to post a review and rating your stay. I would like to apologize if your stay was less than satisfactory as a result of concerns you raised about the cleanliness of the bathroom...

Wentzville
Reviewed 3 weeks ago

I have stayed here a couple times now. This last visit was outstanding. The room was big enough for another King. The towels I do not know what they do but they were so wonderfully soft. The bed was to die for. Mind you I was here for 3 nights and I will be returning. The pool is just awesome....

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Helpful?
Thank Cheryl K
Tonganoxie, KS
Reviewed 4 weeks ago

We were going to stay at the hotel last weekend, which a great location if you need to stay for downtown activities. It was an abnormally warm day for Des Moines for February (it was in the 70s). But the night time hour temperatures were going to reach down to the 40s. It was chilly in our room and we...

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Helpful?
Thank buddhakitty
IHGService, Guest Relations Manager at Holiday Inn Des Moines Downtown, responded to this review

Hi buddhakitty, Thank you for choosing to stay with us and leaving us feedback. Reading through it, I regret to know that you had some issues with the room received like the heating unit that was not working. While it makes me proud that Fawn from the desk was able to assist you accordingly, it is unfortunate that our other...

Reviewed 4 weeks ago

we were in town for a local fest at the event center. The location of this hotel is fantastic as it is within walking distance of the center and downtown. They also provide a shuttle until 11 pm for those who choose not to walk or drive. I met a few Marine buddys for a mini reunion of sorts in...

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Helpful?
Thank Jarrod T
Reviewed 26 January 2017

The place was hopping with activity constantly. Obviously very popular. Excellent location right next to the interstate and walking distance to Wells Fargo Arena, the Iowa Events Center and much of downtown. The place provides a complimentary shuttle van that will take you just about anywhere for the asking. There were plenty of meeting / banquet rooms. Has a bar...

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Helpful?
Thank Scott G
GretchenT81, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review

Dear Scott G, Thank you so much for the wonderful, candid and thorough review of your stay at the Holiday Inn Downtown Mercy Campus. We are so glad you were pleased with your stay, and can't wait to welcome you back again next year. Thank you for choosing our hotel for your accommodation needs and thank you as well for...

South Dakota
Reviewed 16 January 2017 via mobile

We stayed here for a sporting event for our daughter. This is an old property that they've tried to keep updated. However, the age is evident by the small size of the rooms and the tiny bathroom. There was some water damage in our room all along the wall that the window was on. This is conveniently located near Mercy...

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Helpful?
Thank SDQueeny
GretchenT81, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review

Dear SDQueeny, Thank you so much for taking the time to review your stay at our hotel. We greatly appreciate your feedback as it helps us to know what we are doing well and what may need improvement. I am so glad you chose to stay with us while you were in Des Moines, and I hope you will consider...

Neutral Bay, Australia
Reviewed 3 January 2017 via mobile

Visited the Iowa State Fair and stayed two nights here mainly as we could redeem points for our stay. Hotel was reminded me more of an HI Express as it was quite dated however it was sufficient for our Stay. Staff were friendly, beds comfortable enough and close to plenty of food options and main roadways to the Fair. Overall...

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Helpful?
Thank eeliechick
GretchenT81, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review

Dear eeliechick, Thank you for reviewing your stay at our hotel. I greatly appreciate your input, as all reviews good and bad, help us to improve for the future. I hope you will keep us in mind for future accommodations needs in Des Moines as we would love for you to visit us again. Thank you for your business and...

Iowa
Reviewed 31 December 2016 via mobile

For the price hotel asks of you you really should get more friendly staff. This guy acted like it was an inconvenience to call him at all and ask any questions. We will not make the same mistake twice.

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Helpful?
Thank primalclaws1974
GretchenT81, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review

Dear primalclaws1974, Thank you for taking the time to review your stay at our hotel. Thank you so much for bringing the customer service issues you experienced to our attention. What you have described does not meet our expectations, and is being looked into in order to address the problem swiftly and accordingly. Thank you for your business, and thank...

Reviewed 2 December 2016

Our Team has been staying here for the past several for Dance Competition. This year we somehow did not get our reservations in. When I first called they were sold out, but they actually contacted me when rooms became available closer to the competition date. Other hotels we contacted would not do that. The rooms were clean, the staff was...

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Helpful?
Thank Denise S
GretchenT81, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review

Dear Denise S, I am so glad we were able to accommodate you again this year. I am also pleased to know that our staff, your guest room and the breakfast all met your expectations. We look forward to State Dance every year, it is always such a pleasure to get to know the groups and, in a small way,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Downtown, Des Moines, Iowa. Our convenient downtown location provides the ideal setting for both business and leisure travel. With convenient access to Wells Fargo Arena, Hy-Vee Hall, Veterans Auditorium, Des Moines Civic Center, Iowa State Fairgrounds, and Mercy Hospital, you can not go wrong when you stay at the Holiday Inn Downtown. Located in the heart of Des Moines, we are minutes away from an assortment of entertainment options. Indulge and have a ball at Prairie Meadows Race Track and Casino, Adventureland Park, Blank Park Zoo or the Science Center. Also, exceptional dining and nightlife are just blocks away at the Court Avenue Entertainment District and the trendy Historic East Village. Downtown Des Moines is alive with special events every weekend, and our area shuttle makes navigating downtown a breeze! Relax, it's Holiday Inn. We offer free parking and free Wi-Fi throughout the hotel, an indoor pool, and a complimentary downtown/airport shuttle. If you love classic American cuisine set in a casual but elegant dining atmosphere, then Genevieve's Restaurant and Cityscape Lounge are the place to go. Whether your visit brings you to Des Moines for business or pleasure, allow the Holiday Inn Downtown to be your hotel of choice! ... more   less 

Additional Information about Holiday Inn Des Moines Downtown

Address: 1050 6th Ave., Des Moines, IA 50314
Region: United States > Iowa > Des Moines
Price Range: ₹ 8,639 - ₹ 14,463 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Des Moines Downtown 3*
Number of rooms: 251
Reservation Options:
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Also Known As:
Holiday Inn Des Moines Downtown Hotel Des Moines
Des Moines Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Des Moines Downtown staff and other travellers.
4 questions
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Questions? Get answers from Holiday Inn Des Moines Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ASk for the King Deluxe”
 of 5 bubbles CherylK970, 1 Mar 2017 | Read review
“You can request a room that faces downtown.”
 of 5 bubbles buddhakitty, 25 Feb 2017 | Read review
“If you like a skyline view, ask for a room on the south side, and a higher floor.”
 of 5 bubbles 811scottg, 26 Jan 2017 | Read review
“Get a room not on the interstate side.”
 of 5 bubbles Julie2257, 30 Oct 2016 | Read review
“Stay somewhere else.”
 of 5 bubbles sasheriff, 7 Oct 2016 | Read review
5 of 5