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Holiday Inn Hotel & Suites Des Moines - Northwest

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Holiday Inn Hotel & Suites Des Moines - Northwest
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128 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Hotel & Suites Des Moines - Northwest
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Showing 128: English reviews
West Saint Paul, Minnesota
Reviewed 15 June 2015 via mobile

We found this to be a very nice, comfortable, & clean hotel. The staff was very friendly and attentive. This doesn't surprise us as we usually find the IHG hotels above average. Would have preferred the complimentary breakfast instead of a discount at the nearby Brennighan's Restaurant. Overall we would recommend this hotel for a restful nights sleep.

2Thank Kathleen E
Boulder, Colorado
Reviewed 12 June 2015

Decently clean and updated, but far from great. The WiFi is lousy but at least the rooms have USB ports which is handy. TV's are newer but programming is mediocre. Sliding glass doors/mini-balcony access is locked, which make the rooms stuffy, and the AC/Heat unit is annoying like most cheaper hotels - on and off all night making sleeping and...

1Thank AEZ22
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear AEZ22, Thank you kindly for taking the time to post your comments. We look forward to feeback from our guests and find it most helpful. I am pleased you found the rooms clean and enjoyed the full room renovation which we recently completed in all of our rooms and suites; and especially enjoyed the easy access to the USB...

Coventry, Rhode Island
Reviewed 6 June 2015

this is a very nice hotel with a great,caring staff. The restaurant is very good and a nice bar area. Not a long wait for check in and automatic check out was very helpful. the rooms were well kept and very clean. bathrooms were very good and the beds were comfy

Thank Barry N
Reviewed 16 May 2015

Checked in with a very pleasant front desk crowd dealing with many people registering for a convention, and despite the amount of people, it was very quick and painless. The room was very clean and nice. We had a suite on the fifth floor and never heard a neighbor or had a problem. They offered a shuttle service to anywhere...

Thank carla k
Reviewed 11 May 2015

First impression was that the lobby is showing it's age, slight grubby carpet - that sort of thing. However, at check-in we were welcomed by very friendly staff without fuss. The room itself was a pleasant surprise as it looked like it has recently been refurbished with all new furniture. The beds were comfortable and pillows super as usual with...

1Thank uporoff
Chicago, Illinois
Reviewed 7 May 2015

I am puzzled by all the talk of remodeling. If this hotel was remodeled (as it appears from the reviews) the decorator should be fired. Orange and brown color schemes make this hotel look like it's straight out of the 70's. And clearly, they didn't renovate with a 'modern' look in mind. Your entry into the hotel feels dated, dark...

3Thank TravelMommy1
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear TravelMommy1, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room amenities, cleanliness and the pool. However, we’re sorry we fell below your expectation regarding housekeeping, air conditioning and the decor. We will look into this concern. I assure you...

Madison, Wisconsin
Reviewed 21 April 2015 via mobile

This place went from a 7 to a 10. The hotel is just awesome.. Nice pool, new bed, all rooms have microwaves and fridges, and there is a great restaurant on site. I would recommend this to everyone. Front desk staff is helpful and friendly. Many eating choices in all directions, and in a safe neighborhood.

2Thank swreptile
Reviewed 1 April 2015

This hotel was under a renovation when I stayed, but even with everything that they had going on it was still very quiet and not at all dusty like you would expect it to be. The staff that I came in contact with were very nice and helpful when they discovered that it was my first time in Iowa. When...

1Thank trvlgrl7
Omaha, Nebraska, United States
Reviewed 9 March 2015

Had a great experience at the hotel. Bathroom was a little small but I was overall very pleased. My kids loved the very large indoor pool area and the Bennigans resturant attached to the hotel. Fitness room was really small and basically had no room for and strength training but cardio equipment was nice. Rooms are being remodeled but did...

Thank Max L
Reviewed 8 March 2015

I had a perfectly good night's sleep here during a mid-week stay for work. On check-in, the front desk attendant was prompt and immediately apologized as well for renovations under way. While it was obvious there was work being done, it did not intrude on my stay. I was put in a fifth floor room, nice and quiet at the...

2Thank JBry

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Hotel & Suites Des Moines - Northwest is located in the heart of Iowa, 1/2 block from Interstates 80/35 and Merle Hay Road in the Des Moines suburbs of Johnston and Urbandale. Within minutes of corporate locations such as John Deere Credit, Pioneer Hi-Bred, Iowa Public Television and Camp Dodge. Enjoy our indoor pool, hot tub and recreation area until midnight! Nearly 200 guestrooms and suites feature quilt-top mattresses, triple sheets and pillow menu. Executive-class suites are offered in several styles, from Junior Kings to the stunning Presidential Whirlpool with Rosewood conference table, bar and entertainment center. Hotel offers over 12,000 square feet of conference space, including 18 breakout meeting rooms. Meet in the elegant Iowa Boardroom or the Heartland Ballroom, which can accommodate up to 600 guests. From technical assistance and creative menu planning, to just a bit of reassurance, our meeting professionals can assist with the planning of your next best event! Enjoy complimentary High-Speed Wireless Internet service anywhere in the Hotel or restaurant. Local guests enjoy the extensive menu and friendly Irish hospitality of our Bennigan's restaurant. ... more   less 

Additional Information about Holiday Inn Hotel & Suites Des Moines - Northwest

Address: 4800 Merle Hay Road, Des Moines, IA 50322
Region: United States > Iowa > Des Moines
Price Range: ₹ 8,156 - ₹ 12,301 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Des Moines - Northwest 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Des Moines - Northwest
Holiday Inn Des Moines
Des Moines Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel & Suites Des Moines - Northwest staff and other travellers.
2 questions
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Warsaw, Indiana

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Questions? Get answers from Holiday Inn Hotel & Suites Des Moines - Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“great paring in the back. very safe area of town”
 of 5 bubbles ChrisG00, 10 Feb 2017 | Read review
“This property is attached to a Bennigan's restaurant and has a pool and workout area...”
 of 5 bubbles billw168, 1 Feb 2017 | Read review
“The pool and hot tub area is very relaxing”
 of 5 bubbles cynderl2017, 23 Jan 2017 | Read review
“Ask for a ground floor if you need to walk pets.”
 of 5 bubbles 90kmeyer, 29 Dec 2016 | Read review
“We stayed in a room facing away from Merle Hay Road -- very quiet”
 of 5 bubbles A1045IVjeanp, 18 Oct 2016 | Read review
5 of 5