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Holiday Inn Hotel & Suites Des Moines - Northwest

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Holiday Inn Hotel & Suites Des Moines - Northwest
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133 Reviews from our TripAdvisor Community

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Showing 133: English reviews
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Chaska, United States
Reviewed 1 week ago via mobile

Well I gave them another chance. I also gave them a chance to respond to me before posting. If you read my other review Anthony M with I HG responded the last review I gave. I attempted to get a hold of him twice at the toll-free number and also left two messages for the general manager of the hotel....

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Helpful?
Thank Chris G
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Chris G Thanks for posting your comments. I am very sorry but I do not know who Anthony is that you referred to. But if you like, you are welcome to email me at the hotel and I would be pleased to discuss any concerns with you directly. My email is dsmdugm@gmail.com Sincerely, Mike H General Manager

ontario
Reviewed 1 week ago

This is a very nice hotel which has a very modern décor. The rooms are being renovated and the whole facility will be very nice. Good check in and great staff. There is a Bennigan's Restaurant attached to this hotel so no need to go outside for dinner and breakfast. This is always a nice feature when you have driven...

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Helpful?
Thank limeyca
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear limeyca, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will also share your nice comments with our Bennigans staff. They also do a great job We hope you will visit us again. Sincerely, Mike...

Wausau, Wisconsin
Reviewed 1 week ago

I arrived very early in the morning around 1:30 am and was quickly greeted and got my room immediately. The room was clean and comfortable, you can tell it was recently remodeled. I attended several catered events by the hotel and the food was good, the servers were polite and professional. Their supervisor was the total opposite, she was rude...

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Helpful?
Thank Yoshi H
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Yoshi H, It was our pleasure to once again host the Red Wing Collectors Society. Our staff really enjoys your group and has always looked forward to your arrival. We are pleased that you will again be with us next year. See you in February, 2018. Sincerely. Mike H, GM

Peoria, Illinois
Reviewed 1 week ago

We have stayed here 3 times in the last 2 months. We will absolutely be back.We like almost everything about this motel. Comfortable rooms,great staff,Nice lobby and a nice Bennigans restaurant connected to motel. My only complaint is there are no outdoor video camera's for the parking lot.There should be camera's for customer & staff safety.My car was hit &...

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Helpful?
Thank rather-be-camping911
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear rather-be-camping911 Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. In addition I have forwarded your request to ownership for potential discussion with our coverage companies, who would govern...

Glen Carbon, Illinois
Reviewed 2 weeks ago via mobile

This is the second year the Mudder Event has been at this location. It is an older facility for Holiday but has had extensive remodel and is very nice and comfortable. The bed is very comfortable with your choice of pillow comfort (soft or firm). Lobby area is spacious with many places to sit and visit. The meeting rooms are...

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Helpful?
Thank maxe620
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Max E, It was our pleasure to hotel your group for the second year in a row. I can share with you that your group is one of our staff's favorite groups. Very nice people that recognize our staff's efforts is especially valuable to us. I will also share your kind comments about Bennigans, our restaurant that is attached....

Chaska
Reviewed 11 February 2017

I have stayed here a few times over the past two years. I like it so much I have driven further while I am in town just to stay at THIS Holiday Inn. This time they let me down. Room was good. Did find some long black hair in the room and bathroom. I am almost bald and the longest...

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Helpful?
Thank ChrisG00
IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear ChrisG00, Thank you for taking the time to express your thoughts and concerns. Please accept our deepest apology for the unexpected experience you had during your stay, specially with the cleanliness of your room and the facilities we offer. We also apologize you did not received a good housekeeping from our staff. Please be assured that your comments has...

Waverly, Iowa
Reviewed 1 February 2017

I used to stay at this north-metro property often, but like many properties from the early-70s, even WITH occasional upgrades, it's challenging to keep things fresh and competitive with all the west-metro enticements. However, WHAT A SURPRISE! I was booked to do a meeting keynote, and honestly, I will be back! Sales Manager Lisa Hanrahan was incredible and gracious to...

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Helpful?
Thank Bill W
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Bill W, Thanks so much for posting your comments. We are indeed proud of our 100% new property - but especially proud of great staff such as Lisa. It is so nice to hear such great comments. Look forward already to your next opportunity to stay with us. Warm Regards,

Reviewed 24 January 2017

I have stayed at this location twice and both times U have left completely satisfied. The cleanliness of the rooms and the helpful staff is over the top! Cannot express enough how comfortable My stays have been. Will definitely return when I'm in Des Moines again.

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Helpful?
Thank cynder l
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Hi cynder, I am very pleased you enjoyed both of your stay's - that's great to hear. Not sure why the rating was 2 stars??? If there was anything wrong I'd sure like to know. Maybe just a mis-click??? In any case thanks so much for staying with us. Best Regards,

Chandler, Arizona
Reviewed 30 December 2016

Rooms were clean, comfortable size. Bathrooms had extra shampoo & lotion. Hair dryer available. Friendly service at the front desk. Short walk to Bennigans restaurant but they also deliver. Easy to get on & off the highway. Accomodating for pets. Would definitely stay there again.

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Helpful?
Thank 90kmeyer
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear 90meyer, Thank you so much - you covered all the highlights very well. We very much appreciate you taking the time to post your comments. Its really valued by the entire staff, and eagerly awaited. Thanks for sharing Warm Regards

San Jose, CA
Reviewed 20 October 2016 via mobile

The reviews do not do this place justice. It was my favorite of four hotels I stayed in across the Midwest. They're right next to a Bennigan's. Delivery took ten minutes and they'll bring you a drink. Delicious dinner option! So awesome. People at the front desk were super. Parking was easy. The room was immaculate and updated. Assortment of...

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Helpful?
Thank Leslied2

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Hotel & Suites Des Moines - Northwest is located in the heart of Iowa, 1/2 block from Interstates 80/35 and Merle Hay Road in the Des Moines suburbs of Johnston and Urbandale. Within minutes of corporate locations such as John Deere Credit, Pioneer Hi-Bred, Iowa Public Television and Camp Dodge. Enjoy our indoor pool, hot tub and recreation area until midnight! Nearly 200 guestrooms and suites feature quilt-top mattresses, triple sheets and pillow menu. Executive-class suites are offered in several styles, from Junior Kings to the stunning Presidential Whirlpool with Rosewood conference table, bar and entertainment center. Hotel offers over 12,000 square feet of conference space, including 18 breakout meeting rooms. Meet in the elegant Iowa Boardroom or the Heartland Ballroom, which can accommodate up to 600 guests. From technical assistance and creative menu planning, to just a bit of reassurance, our meeting professionals can assist with the planning of your next best event! Enjoy complimentary High-Speed Wireless Internet service anywhere in the Hotel or restaurant. Local guests enjoy the extensive menu and friendly Irish hospitality of our Bennigan's restaurant. ... more   less 

Additional Information about Holiday Inn Hotel & Suites Des Moines - Northwest

Address: 4800 Merle Hay Road, Des Moines, IA 50322
Region: United States > Iowa > Des Moines
Price Range: ₹ 7,592 - ₹ 12,696 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Des Moines - Northwest 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Des Moines - Northwest
Holiday Inn Des Moines
Des Moines Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel & Suites Des Moines - Northwest staff and other travellers.
2 questions
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Warsaw, Indiana

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Questions? Get answers from Holiday Inn Hotel & Suites Des Moines - Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Reservations insure quick check in”
 of 5 bubbles yoshih853, 16 Mar 2017 | Read review
“great paring in the back. very safe area of town”
 of 5 bubbles ChrisG00, 10 Feb 2017 | Read review
“This property is attached to a Bennigan's restaurant and has a pool and workout area...”
 of 5 bubbles billw168, 1 Feb 2017 | Read review
“The pool and hot tub area is very relaxing”
 of 5 bubbles cynderl2017, 23 Jan 2017 | Read review
“Ask for a ground floor if you need to walk pets.”
 of 5 bubbles 90kmeyer, 29 Dec 2016 | Read review
5 of 5