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Quality Inn & Suites

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92 Reviews from our TripAdvisor Community

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Showing 92: English reviews
Level Contributor
8 reviews
7 hotel reviews
Reviewed 3 weeks ago via mobile

The hotel was wonderful with renovated rooms. The bed was very nice and they carpet was plush. The double vanity in the bathroom was great. Hotel was very clean in general with a great breakfast. Can't go wrong for the price. Good choice in town.

Thank Donald W
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 October 2016

Great breakfast! The rooms were clean and the staff was friendly. Its not real far to the down town night life areas we walked and thought it was pretty decent. the river at night looks awesome. They have a indoor pull we didn't get to use it but it looked clean and taken care of. the parking lot is large... More 

Thank Jack D
Tucson Az, United States
Level Contributor
142 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 7 October 2016

This hotel has one of the nicer rooms we have stayed in recently. The building itself is 45 years old, but it has been very well kept up, no run down look, no unusual smells. We were quit comfortable, the room clean and modern with usual amenities, ie. flat screen TV, fridge, and microwave. The staff was very friendly and... More 

Thank Chucker00
Midland, michigan
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 October 2016

We stayed here for a night while traveling cross country, and I was a little apprehensive based on some of these reviews, but I was pleasantly surprised. I'm picky, too! Beds were very comfy, room clean and spacious, no bad smells, bathroom was huge was a double sink and long countertop. Staff was very courteous. Restaurants were within walking distance,... More 

Thank Nonnypop
Sturgeon Lake, Minnesota
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 September 2016

Stayed here 9-22-16. Front desk was staffed by Yogi and he was very friendly and helpful. Check-in was a breeze. Our room was nice and also had a very large bathroom. Workers were busy painting and making sure the place looked nice. Pool area was open and went for a nice swim in the warm waters. Nice area to get... More 

Thank John P
Greeley, Colorado
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 September 2016

This is one of the worst experiences I have had. The rooms and location wasn't to bad but the staff was rude and unhelpful. When I was checking in the night manager was very rude and unhelpful. We needed a rollaway bed for my granddaughter and was informed we couldn't have one cause the fire Marshall didn't allow them, but... More 

Thank Diana P
GuestRelations4995, Guest Relations Manager at Quality Inn & Suites, responded to this review

We apologize for the unpleasant experience you had during your stay. It is accurate that we cannot allow a room with a double bed to have a roll-a-way bed as well due to safety issues. We will have our maintenance staff take a look at the smoke alarm and make sure that it is functioning correctly to make sure that... More 

Huntsville, Texas
Level Contributor
188 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 3 September 2016

It's close to the airport and the staff is friendly. The room was ok meaning stuff worked but it's a bit shabby. Fairly close to the highway and easy access. Overpriced is an additional comment I would add

Thank Dale K
GuestRelations4995, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you for your recent stay with us. As you mentioned our property is close to the highway (exit 131 off I-80). We are close by many restaurants, gas stations and driving distance to the local mall. Our rooms have recently been renovated to include new beds, carpets. More 

Level Contributor
11 reviews
4 hotel reviews
Reviewed 27 August 2016

We were only looking for a good night of rest while traveling, but we received a friendly welcome and an upgrade to a two room suite on first floor. The suite was spacious and comfortable with a couch, a good TV in both rooms, a fridge and microwave, a work station and a comfortable king-size bed. Breakfast was typical Quality... More 

Thank Al M
GuestRelations4995, Guest Relations Manager at Quality Inn & Suites, responded to this review

We are glad that you enjoyed your stay with us at the Quality Inn & Suites on Merle Hay Road and that you enjoyed your rooms. We look forward to seeing you again on a future stay with us. More 

Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2016

Worst choice ever! They need to bull doze this place. The wall between the bedroom and bathroom must have been made of wall paper covered in paint. There was only one bath towel but several hand towels. Oh yeah and the toilet did flush! Worst hundred dollars we ever spent.

Thank Betsy S
GuestRelations4995, Guest Relations Manager at Quality Inn & Suites, responded to this review

We apologize that our hotel did not meet your satisfaction. The place has recently been renovated with a beautiful interior. There are always plenty of towels in the bathroom. I am sure you are aware that there is a front desk with friendly staff for assistance who always want to ensure all of our guests have a comfortable and great... More 

Clermont, Iowa
2 reviews
Reviewed 1 June 2016

This is a motel that has been well maintained. We had a good room with frig, microwave, new TV & furniture. Just off the Merle Hay exit on I80-35. Rate was $85.00 with tax for 2 people with 2 queen beds. Moring breakfast was up scale with eggs and sausage to go with the waffles and other usual choices. Breakfast... More 

Thank Bill A
GuestRelations4995, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you for your recent stay at the Quality Inn & Suites. Our entire team is glad to hear that you had a good stay. We are glad to hear that you like to free breakfast that we provide each morning. As you mentioned the breakfast is always stocked to ensure all of our guest get the breakfast items they... More 

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Hotel & Grounds (4)
Room/Suite (13)
Pool/Beach Area (1)
Dining (3)
Business Centre/Function Rooms (1)
Other (3)
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  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Meeting Rooms

Additional Information about Quality Inn & Suites

Address: 4995 N.W. Merle Hay Road, Des Moines, IA 50322
Region: United States > Iowa > Des Moines
Price Range: ₹ 4,788 - ₹ 6,156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 117
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Also Known As:
Quality Hotel Des Moines
Quality Inn And Suites
Quality Inn Des Moines
Des Moines Quality Inn
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Questions & Answers

Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Over priced for what you get”
 of 5 bubbles 934dalek, 3 Sep 2016 | Read review
“I usually prefer top floor to avoid noise, but our first floor room was very quiet.”
 of 5 bubbles 789alm, 26 Aug 2016 | Read review
“This hotel is adjacent to I-35/I-80 interchange! Find another hotel!”
 of 5 bubbles Harleychick14, 27 May 2016 | Read review
“Quiet on south side and upper floor; no elevator; ask for renovated room”
 of 5 bubbles mbbarnes, 25 Apr 2016 | Read review
“third floor on the north side of the building”
 of 5 bubbles hnikelz, 24 Feb 2016 | Read review
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