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Hilton Garden Inn Omaha East/Council Bluffs

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Hilton Garden Inn Omaha East\/Council Bluffs
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444 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Omaha East/Council Bluffs
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Showing 443: English reviews
Reviewed 15 May 2016 via mobile

The beds were the worst! They were a horrible concept of dialing up the firmness. We put ours on the firestation level and we still sank in! Parking situation is also a nightmare. Staff was ok but we have experienced much better from a hilton. We will definitely be exploring other options for the next time.

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Helpful?
Thank Celia F
Nathan N, Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Thank you so much for choosing to stay with us and thank you for taking the time to post your experience on Tripadvisor. I would like to send an apology to you. What you described is far from Hilton standards and are not acceptable. Thank you for letting me know about these issues you had. Thank you again and I...

Springfield, Missouri
Reviewed 15 May 2016

Hot tub was not clean. It did not appear to have any needed chemicals applied to it at all. Room was less than stellar. Seems to be an older hotel, time for some updates. Staff not welcoming or helpful.

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Helpful?
Thank 283denaj
Nathan N, Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Thank you so much for choosing to stay with us and thank you for taking the time to post your experience on Tripadvisor. I would like to send an apology to you. What you described is far from Hilton standards and are not acceptable. Thank you for letting me know about these issues you had. Thank you again and I...

Charlotte, North Carolina
Reviewed 10 May 2016

The Hilton Garden Inn is a great hotel across the river from Omaha. The staff is very friendly and treat you like they are welcoming you into their home. The hotel is attached onto Horseshoe Casino (there is a shuttle that runs to Harrahs). Nearby is a Bass Pro Shops, a movie theater and go carting. With a short drive...

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Helpful?
1Thank Sean G
Nathan N, Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Thank you so much for choosing to stay with us and thank you for taking the time to post your experience on Tripadvisor. We are so glad that you really enjoyed your stay. We are always happy to accommodate our guest. The staff and I will celebrate your wonderful comments as a team. Thank you again and I hope you...

Charlotte, United States
Reviewed 4 May 2016

Beautiful hotel and property. The staff are very friendly and helpful. There is a casino connected to the property. You are guaranteed to get a good nights rest. Breakfast is AWESOME! Enjoyed the stay and the walk to the beautiful park.

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Helpful?
1Thank Sarbina R
Nathan N, Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Thank you so much for choosing to stay with us and thank you for taking the time to post your experience on Tripadvisor. We are so glad that you really enjoyed your stay. We are always happy to accommodate our guest. The staff and I will celebrate your wonderful comments as a team. Thank you again and I hope you...

Reviewed 2 May 2016

The rooms were very nice and clean. The breakfast was excellent. A front desk clerk went above and beyond to help me resolve a minor problem. It was really nice that you could walk into the Horseshoe Casino from inside the Hilton Garden Inn.

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Helpful?
1Thank 634annemb
Nathan N, Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Thank you so much for choosing to stay with us and thank you for taking the time to post your experience on Tripadvisor. We are so glad that you really enjoyed your stay. We are always happy to accommodate our guest. The staff and I will celebrate your wonderful comments as a team. Thank you again and I hope you...

Ashland, United States
Reviewed 2 May 2016

My daughter and I stayed here, as we had a two conference in Council Bluffs. We booked here because I am an HHonors member and had enough points to stay for free! Rooms were clean and staff were friendly and helpful. Also had fun at the Horseshoe Casino next door even if we didn't win big! Pool and hot tub...

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Helpful?
1Thank Kimberly J
Nathan N, Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Thank you so much for choosing to stay with us and thank you for taking the time to post your experience on Tripadvisor. We are so glad that you really enjoyed your stay. We are always happy to accommodate our guest, especially after a long day. The spa always hits the spot. The staff and I will celebrate your wonderful...

west point
Reviewed 1 May 2016

From the time we arrived, we had superior service. Glory and Tonia made us feel welcome and special. We had several questions and they got us answers immediately. We have been to many hotels and I can honestly say that every employee here had a smile and seemed to be enjoying their jobs. They were constantly making sure things were...

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Helpful?
1Thank gilliwag
Nathan N, Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Thank you so much for choosing to stay with us and thank you for taking the time to post your experience on Tripadvisor. We are so glad that you really enjoyed your stay. We are always happy to accommodate our guest. The staff and I will celebrate your wonderful comments as a team and I will let Tonia and Glory...

Reviewed 1 May 2016 via mobile

Didnt really have a great stay... problems at check.in... then problems at check out.... stayed two days housekeeping didnt provide new towels for the next day. Did not touch the room what so ever. Toilet was broken as seen in picture had to open the lid and dunk our hands in the water to flush....Not what I would expect from...

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Helpful?
Thank matthew o
Nathan N, Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Thank you so much for choosing to stay with us and thank you for taking the time to post your experience on Tripadvisor. I want to sincerely apologize for the lack of a fantastic stay. We look at these surveys and discuss them at the hotel each day. Thank you again and I hope you will consider staying with us...

Atlanta, Georgia
Reviewed 30 April 2016

Very welcoming hotel. Super clean room with all the things you'd need for a comfortable stay. Front desk was great. Hotel shuttle gal was exceedingly wonderful. I'd stay here again just to chat this this wonderful young lady.

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Helpful?
1Thank Lizysmom
Nathan N, Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Thank you so much for choosing to stay with us and thank you for taking the time to post your experience on Tripadvisor. We are so glad that you really enjoyed your stay. We are always happy to accommodate our guest. The staff and I will celebrate your wonderful comments as a team. Thank you again and I hope you...

Lakeland
Reviewed 30 April 2016

It was the first time staying at a Hilton hotel the place was very clean the room was great both in size and all the amenities needed I loved the fact that you can make your own coffee in the room and it even has a laundry room

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Helpful?
2Thank Mario M
Nathan N, Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Thank you so much for choosing to stay with us and thank you for taking the time to post your experience on Tripadvisor. We are so glad that you really enjoyed your stay. We are always happy to accommodate our guest with coffee and laundry. The staff and I will celebrate your wonderful comments as a team. Thank you again...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Omaha East/Council Bluffs

Address: 2702 Mid America Dr, Council Bluffs, IA 51501-8291
Region: United States > Iowa > Council Bluffs
Price Range: ₹ 7,628 - ₹ 11,306 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Omaha East/Council Bluffs 3*
Number of rooms: 153
Reservation Options:
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Also Known As:
Hilton Garden Inn Omaha East/Council Bluffs Hotel Council Bluffs
Hotel Style:
#1 Business Hotel in Council Bluffs
#1 Romantic Hotel in Council Bluffs
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Omaha East/Council Bluffs staff and other travellers.
3 questions
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Newton, Iowa
6 months ago
Newton, Iowa
6 months ago
over a year ago

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Questions? Get answers from Hilton Garden Inn Omaha East/Council Bluffs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet rooms face the dog track”
 of 5 bubbles brentw2015, 19 Nov 2016 | Read review
“Avoid the lower floors over the banquet halls and meeting rooms.”
 of 5 bubbles hcarnaby, 17 May 2016 | Read review
“I always request top floor away from the elevator.”
 of 5 bubbles gocamping214, 10 Feb 2016 | Read review
“We stayed on 5th floor”
 of 5 bubbles BarbaraH720, 5 Jan 2016 | Read review
“I think all the rooms are good at this hotel.”
 of 5 bubbles 393scottj, 2 Jan 2016 | Read review
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