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BEST WESTERN PLUS Des Moines West Inn & Suites

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BEST WESTERN PLUS Des Moines West Inn & Suites
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345 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Des Moines West Inn & Suites
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Showing 342: English reviews
Harrisburg, Pennsylvania, United States
Reviewed 29 June 2016

We were a family of four driving from the east coast to Wyoming. Being light sleepers, our main concerns are cleanliness, and quiet and dark for sleeping. I was impressed with this Best Western. No carpet - hardwood floors and real wood doors. Fancy folded towels and washcloths greeted us. Neatly laid-out cups and glasses - real cups and glasses,...

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Helpful?
Thank Michelle C
Oklahoma City, Oklahoma
Reviewed 26 June 2016 via mobile

This motel has a policy of double charging your credit card for your stay plus a $100 deposit for possible damages. The breakfast was great and the room comfortable, but their charging practice is obscene and they don't tell you what they are doing.

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1Thank msn6804
kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review

Dear Guest, I am sorry you misunderstood the accounting on your bill but I will be happy to explain. Third party websites use their own cards to pay for rooms so unless we ask for the guest credit card at check in we have no security against unpaid charges, damages etc. If we ask for the card we need to...

Saint Michael
Reviewed 20 June 2016

We thought the hotel in general, and our room, were very clean,neat and updated. Breakfast was ok and service was good. The price competitive for the area. (All Des Moines is kind of expensive). The hotel is nicely located so easy on/off either 35 or 80. Right by The Cracker Barrel.

Review collected in partnership with Best Western
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Thank angyangy1
kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review

Thank you for the wonderful review. I am glad you found our accommodations clean and comfortable. We are indeed located conveniently right at the intersections of the nation's two biggest Interstate Freeways, 35 and 80 and the Cracker Barrel is right next door. That is certainly my favorite place for breakfast. Happy travels to you and hurry back.

Lincoln, Nebraska
Reviewed 10 June 2016

Nice hotel for a group stay. Good breakfast in the morning. The hotel was clean and staff was friendly. Good our luggage to our rooms in a timely manner. I had a king room. Room had flat screen television. The most interesting thing was the "cube" outlet on the night stand. Could plug in many things!

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Thank Bonnie F
kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review

Thank you for the review and for noticing our little "cubes" as you put it with the increasing number of electronics those outlets need to be plentiful and handy. I am glad you liked it. Happy Journeys to you and come back.

Florida
Reviewed 4 June 2016

The hotel was well located, room and bedding were clean, rate was average for this chain and location. Lots of restaurants close by. Breakfast was OK. The public areas were well taken care of, but there were some housekeeping/maintenance issues that needed some attention; the toilet seat was wobbly, there were cracked tiles in the bathroom, the door frames in...

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Helpful?
Thank lovestotravelFlorida
kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review

Thank you foir your review. I am glad you enjoyed our hotel during your stay and you will be happy to note that we are starting on re-tiling all our bathrooms this fall and summer, and the colors will be different too, but will keep that a surprise. Thanks again and happy travels.

Panama City, United States
Reviewed 3 June 2016

The hotel staff, especially Jessica, was extremely professional and seemed happy that you choose their hotel to stay in. I use the phrase, their hotel, as that is how they made you feel, almost as if you were a guest in their own home. The room was very clean and comfortable, as well as the reception area and outside grounds....

Review collected in partnership with Best Western
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Thank Michael B
kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review

Thank you Michael for your wonderful review. I will certainly pass your praises onto my staff. That will be rewarding as they try very hard to earn your business and a kind word such as yours goes a long way to keep up morale. Happy travels to you and we certainly hope to see you back.

Colorado, USA
Reviewed 31 May 2016

Closer to other amenities and easy to get on and off of interstate. Had hot breakfast, great if on the run. Front desk staff was friendly, very helpful. Did hear doors from time to time in night, but think family was split between 3 rooms surrounding my own.

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Thank LOverturf
kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review

Thanks for your great review. I am sorry if some inconsiderate guests kept you up at night. It is surprising how few people remember about the golden rule, instead wanting to have technology compensate their faults such as doors that close themselves ever quietly and in consideration of others around :) Maybe just reaching for that door to keep it...

columbia
Reviewed 30 May 2016

Had issues with the check out process. Confirmed a 4 pm check out for additional $40 charge. Hotel staff came by room twice between 12 and 2 pm to see if we were leaving. First time they knocked, second time they didn't and came in at a very inappropriate adult time, it was embarrassing. Room was very nice but no...

Review collected in partnership with Best Western
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1Thank princess448
Ashland, United States
Reviewed 24 May 2016

Bathroom needs updating badly to stay current with the competitors. Noisy at 2AM in the hallways and staff did not deal with it. This is not your normal Best Western Plus location and it's too bad because of the great location near restaurants and highways. Right next door is a newer Hampton and it was packed.

Review collected in partnership with Best Western
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2Thank Bob O
kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review

Dear Bob, thank you for your review, although you may have mistaken us for another property as our bathrooms are newly renovated and there is no Hampton anywhere nearby us. The closest one is a mile and a half away at a different freeway and exit. Nonetheless thank you for sharing your opinion and happy travels to you.

Davenport, Iowa
Reviewed 23 May 2016 via mobile

Just to be fair I will start with what I did like about this hotel. Clean, safe neighborhood, and friendly staff, all the things that you want in a hotel. Off to a great start I'd say right?? Well..... You can be the judge of that. A month ahead we reserved a block of rooms 8 to be exact, this...

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Thank Jbarnee
kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review

Dear Jbarnee, thank you for your review. I am glad we were able to overcome the "heartless" technology and take your reservations even after the computer closed out your block. I am sorry for the omission of the housekeepers in missing your garbage and let me explain about our pet policy. While friendly to our dog owners we ask that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about BEST WESTERN PLUS Des Moines West Inn & Suites

Address: 1450 NW 118th Street, Clive, IA 50325
Region: United States > Iowa > Clive
Price Range: ₹ 5,242 - ₹ 10,619 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Des Moines West Inn & Suites 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Best Western Clive
Clive Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Des Moines West Inn & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Des Moines West Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Prefer first floor if available because of elevator but it's really not a big thing.”
 of 5 bubbles mikekW6915XL, 20 Nov 2016 | Read review
“The suites are much larger than the standard rooms for a few extra dollars.”
 of 5 bubbles AitutakiGirl, 20 Oct 2016 | Read review
“Upgrading to a suite was worth every penny.”
 of 5 bubbles AudreyF178, 11 Oct 2016 | Read review
“Nothing really other than main level if you do not want to climb stairs. One elevator. Overload”
 of 5 bubbles tomaT8622LX, 28 Aug 2016 | Read review
“314 is near elevator/ice machines. No noise from them but some interstate noise. Rooms at west end are further from the interstate.”
 of 5 bubbles srehmann, 14 Jan 2016 | Read review
5 of 5