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    Sterling Hotel and Suites

    11428 Forest Ave, Clive, IA 50325-7031
    (515) 200-1211
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    29/1/2018 30/1/2018
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    US$ 64
    US$ 64
    US$ 64
    Traveller (99)
    Room & Suite (41)
    Dining (5)
    Overview
    • Excellent31%
    • Very good23%
    • Average14%
    • Poor12%
    • Terrible20%
    Travellers talk about
    “full kitchen” (35 reviews)
    “the penthouse” (16 reviews)
    “living room” (13 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Suites
    Kitchenette
    Pets Allowed
    Wheelchair Access
    Business Centre
    Laundry Service
    Self-Serve Laundry
    3.0 Star Hotel
    All hotel details
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    Rooms
    29 Jan30 Jan
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (247)
    There are newer reviews for Sterling Hotel and Suites
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    21 - 25 of 247 reviews

    Reviewed 15 August 2017

    My booking was cancelled the afternoon I was suppose to check in - literally 1 hour before check in. Not very friendly when you are traveling and have to find another hotel at last minute while driving!

    Thank Elizabeth O
    Reviewed 14 August 2017 via mobile

    The hotel overall is run down and in poor condition. Checking in was a nightmare because billing bwtn. The hotel and trip advisor is not handled well. Our room was dirty. The hotel had no extra pillows for Pull out sofa. Never again

    Thank Chassy P
    Response from Ryan P, General Manager at Sterling Hotel and SuitesResponded 16 August 2017

    Hello Chassy, I am sorry to hear about your negative experience during your stay with us. Your feedback will be shared with the appropriate hotel staff in an effort to prevent incidents like this from happening in the future.

    Reviewed 11 August 2017

    I would have thought the stay would be nice given I booked a penthouse suite and actually got a good deal. I should have expected that I got exactly what I paid for. First night there realized one tv didn't work and the internet didn't...More

    Thank Stan F
    Response from Ryan P, General Manager at Sterling Hotel and SuitesResponded 16 August 2017

    Hello Stan, I am sorry to hear about the issues you experienced during your stay. We have recently updated the entire Wi-Fi network with new equipment making it much more reliable for our guests. As for the housekeeping issues, your feedback will be shared with...More

    Reviewed 10 August 2017 via mobile

    This is the ghetto of hotels. There was trash outside, the furniture was ripped and the room smelled funny. Do not trust the pictures! We ended up leaving as soon as we checked in and went across the street to the wildwood lodge. Amazing place...More

    Thank halver5
    Response from Ryan P, General Manager at Sterling Hotel and SuitesResponded 11 August 2017

    I am sorry to hear about your experience during your stay at our hotel. Please know that we do take feedback like this very seriously. We will share this feedback with our staff to ensure these kinds of experiences are prevented.

    Reviewed 8 August 2017

    Enjoyed our stay here with the non-traditional penthouse layout. Open living/kitchen area, large room with two beds and bath on same floor. Upstairs had open "loft type" room with large bed and its own bath. A good, solid place to stay for several people.

    Thank ThistleReads
    Response from Ryan P, General Manager at Sterling Hotel and SuitesResponded 16 August 2017

    Hello, I am glad to hear you enjoyed your stay with us. We are currently undergoing some positive changes and hope that you will stay again when your travels bring you our way.

    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Meeting Rooms
    • Self-Serve Laundry
    • Business Centre with Internet Access
    • Laundry Service
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Outdoor pool
    Details
    • Price range
    • US$ 62 - US$ 98 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Kitchenette ,
    • Family Rooms
    • Number of rooms
    • 112
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Hotwire, Orbitz, getaroom.com, Cancelon and TripOnline SA so you can book your Sterling Hotel and Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Iowa >
    • Clive
    • Also Known As
    • Chase Hotel Clive ,
    • Chase Hotel Des Moines
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    Traveller (99)
    Room & Suite (41)
    Dining (5)
    Pool & Beach (4)
    Hotel & Grounds (98)
    Bathroom (7)
    Nearby
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Shadow35k
    5 June 2016|
    AnswerShow all 7 answers
    Response from Ryan P | Property representative |
    Dear Shadow, Would you be so nice to contact our Front Desk manager so that he can inform you about the status of your refund?
    1
    Vote
    Carrie S
    8 April 2015|
    AnswerShow all 6 answers
    Response from Ryan P | Property representative |
    Hi, Carrie- Please feel free to contact me at the hotel and I'd would be happy to check on the damaged linen fees. We would only charge a guest for damaged linens or bedding if we were unsuccessful in attempting to remove... More
    1
    Vote
    Room Tips
    "The rooms closer to the pool in the summer are super convenient."
    Read review
    "A good room does not exist on this property"
    Read review
    "Even a room near Interstate is quiet!"
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    "There are no good rooms!"
    Read review
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