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This place is very overrated. Many of the staff members we encountered weren't friendly, though they have a lot of high schoolers working here I feel with it being a family establishment they should be nicer. the 'ballorama' is decent. there wasn't an attendant there...More
Response from Marlena S, Front Office Manager at Pzazz Resort HotelResponded 23 July 2016
Thank you for your review. It's comments from guests like you that help us improve. Ie are terribly sorry to hear of your disappointment. The good news is yes our rooms need a bit of updating and that project is in the planning stage and...More
This hotel is one of two at the Catfish Bend Casino and resort ...made reservations online and could not select the hotel -- if you have kids in your party you will be staying at the Pzazz hotel (which we learned after we tried to...More
We ended up here due to being stranded in Burlington and found quite a fun place to visit. The hotel was good ( except for squeaky bed) but it was noisy place due to being a casino and waterpark. It's kind of a cool place...More
I enjoyed this hotel since the had a 21 and over wing which was nice and quiet. The restaurant in the hotel were great and affordable. The hotel has a casino and a place for children to play including a water park.
Stayed here during a family wedding. Clean room with large bathroom. Room was very warm even with the temperature set at high, cool. Beds were small and very creaky. They made a lot of noise every time you moved. Pillows were hard. It was nice...More
Thank Michelle M
Response from Marlena S, Front Office Manager at Pzazz Resort HotelResponded 26 May 2016
Thank you for taking the time to write a review. Although rooms have been remodeled we still need to replace the furniture and linens. Our staff would have been more than happy to have gotten your temperature issue taken care of for you. Normally it...More