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Our family stayed at Pzazz over the Thanksgiving Holiday. The buffet in the event center was great and staff was super friendly. The front desk staff was extremely accommodating and went above and beyond. The youth staff in Ballocity were also super friendly and clearly...More
Response from PzazzEntertainment, Guest Relations Manager at Pzazz Resort HotelResponded 7 December 2013
Thank you so much for your review! We are glad you enjoyed Ballocity and that most of our staff met your needs with kindness and professionalism. The way our staff interacts with our guests is very important, so believe me when I say...More
We just took our 14 yr. old daughter and two of her friends to FunCity for her birthday over the weekend. She was so looking forward to hanging out with her friends at the indoor waterpark. Upon checking in (after driving from 2 hrs. away),...More
Response from PzazzEntertainment, Guest Relations Manager at Pzazz Resort HotelResponded 13 November 2013
Thank you for posting your review. I'm very sorry your stay was a disappointing one.
Upon further investigation it looks like you booked your rooms online and reserved our Friday fun Package. If you booked through our website the reservations page at the...More
Stayed last night at the Pzazz hotel. I was surprised the room was better than expected, but only because I'd read some horrible things and people now can easily compare these to the rooms on the spa side(i noticed this could easily be confusing for...More
Response from PzazzEntertainment, Guest Relations Manager at Pzazz Resort HotelResponded 3 November 2013
Thank you for your review! I'm glad you enjoyed your stay at our facility. We do our best to provide a very positive experience to all that visit our complex!
The room prices are based on availability. We provide a multitude of packages...More
Five of us stayed at the Pzazz for our annual cousins' weekend. Four women in one room and one in a separate room (the one who snores has to get her own room :-)). I cannot emphasize enough how badly the management needs to put...More
1 Thank urrogers
Response from PzazzEntertainment, Guest Relations Manager at Pzazz Resort HotelResponded 29 October 2013
Thank you for your review!
I do apologize that you were not told about the opaque glass wall in the rooms at the Catfish Bend Inn and Spa. Normally, the Call Center staff does an excellent job at making sure that people know...More
Stayed for a business trip. Clean room. Comfortable. Very soft towels. Middle of week stay in off season so thought the rate was a bit high. The only negative is the hallway noise. Wall or doors to not block much noise. If you are a...More
1 Thank CraigAdamson
Response from PzazzEntertainment, Public Relations Manager at Pzazz Resort HotelResponded 14 October 2013
Thank you for your review! The environment at the Pzazz Hotel can be a bit noisy due to families visiting with their children. The next time you visit be sure to ask about the Catfish Bend Inn and Spa. That is our adult...More