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My son made reservations there for our entire family to celebrate my 60th birthday. We needed a place that had something for everyone and this resort had that for sure .We were grateful to have our rooms in the East wing away from all the...More
My family of 17 celebrated our Christmas there last weekend. The grand kids had a great time playing in the water park, play equipment and arcade. We ordered 2 of the 28" pizzas and it fed our whole family with leftovers.
The woman who helped...More
Response from Marlena S, Front Office Manager at Pzazz Resort HotelResponded 3 January 2018
Thank you for your review. I am terribly sorry to hear that not all staff you encountered was as pleasant as they should have been. We pride our selves on customer service and all employees know that our goal is to provide the very best...More
This is an average hotel. We had to follow signs to find the check-in desk. We were shocked to hear the reception area had been remodeled in the last year because it was lacking in design and convenience. Employees were friendly. The rooms were extremely...More
Nothing pzazz about this place. Alcoholic beverages were pretty good and weren't over priced, the casino was pretty fun and not packed (even though it was a Saturday night). But the rooms... You would have to very intoxicated not to notice everything wrong with this...More
Response from Marlena S, Front Office Manager at Pzazz Resort HotelResponded 18 October 2017
Thank you for taking the time to alert us of the condition of your room. We are terribly sorry to hear that your room wasn't clean and had a musty smell. We have high expectations for our employees and it sounds like your room did...More
We arrived and had to look for someone to check us in. The clerk was not friendly! We had driven 10 hours and walked into a hallway that smelled like marijuana! The room smelled like mildew and stale cigarette smoke. 1 of the 2 beds...More