Arrived on a Teusday after working locally. Upon entering saw a sketchy couple and their small children in the lobby who were curled up on the couch and watching tv like it was thier living room. I am not sure but i dont believe these folks were even guests at the hotel they acted like they were just hanging out here. ( maybe friends or family or the employees ) Went to check in and there was one person ahead of me who was simply making a reservation for the following week. The lady at the desk was having trouble even getting that done . 15 minutes later it was my turn. I am not exaggerating when i say it took here 35 minutes to get me checked in . While she was explaining every mouse click to me and the young lady she was "training" she then gave the trainee a master key and told her to go to the room and verify it was cleaned . The entire 35 minutes i was standing there this woman never once stopped talking and bouncing from one thing to another . I think she would have gotten me checked in much faster if she would have stopped talking and just did whatcshe had to do. then i had to be escorted to my room by the young lady, The reason i was escorted to my room was they could not get the room keys activated. About 30 minutes later they did bring me room keys. There were 4 of us stay here in seperate rooms . The guy behind me had a very similar experience. The third of our group got checked in and after he started to his room he had trouble finding the stairs and was met in the hall by the trainee and was told not to go in that room as another guest was is that room . He then was given a different room . One of the group found toilet paper was left when it should have been changed ( see pic ) luckily there was more in the room and if this was our only issue i would have never mentioned it but...this, i think , just helps paint the picture of our experience . As i said in the title the room was fine , nothing special but was fine . Hopefully the management sees this review and makes the needed changes…
This is the second Cobblestone Inn I've stayed at in two weeks. What a hidden gem. Both have been excellent for a reasonable price. I had never even heard of this chain until recently. The people here were extremely friendly. The room was clean and everything worked. It was pretty quiet. The breakfast was basic but good. No complaints for this price. After these two stays, I will look for more Cobblestone Inn hotels down the road.
Visiting family in the area. Nicest hotel in Salem, but there is not much competition there. Decent price, basic breakfast. No elevator so if you are on the second floor you get to carry everything up and down the stairs. Staff was somewhat reserved.
The hotel itself is nice, clean and comfortable. But the employees made the experience and are the reason I’ll be back. Definitely! Especially the lady that checked me in. She was great! Even with computer issues!
Friendly staff! Hotel is clean, quiet & comfortable w/ all the amenities you’d need. Walking distance to a cool little restaurant. Fast food options just down the road. Went to a concert in Louisville & stayed here just 1 night! Recommend!!
I have been staying at the Cobblestone Hotel for the past 3 years every other month to monthly. My mom is in a nursing home nearby. The manager, Eleisha and staff are so warm and friendly and make sure my stay is welcome and comfortable. Sincerely, Marlene Buchanan
Check in was easy and received a discount. The place looks rather new. Room was nice, clean and quite. Room had a fridge and microwave. The staff was friendly and helpful. The breakfast was hot and a variety. Check out was easy.
Bruh. This was terrible wtf. The “ workout room “ had a treadmill that only worked if we weren’t on it. literally everything was broke. some lady yelled at us for trying to go in the workout room. The curtains wouldn’t close either. The window was just plastic it was fake. the bike in the workout room and the seat was a complete joke. was completely broken. Couldn’t even watch tv cause there was a big line bc it was broken too. The beds were so squeaky. the toilet barely flushed. The shower didn’t even turn on. The microwave kept popping the pictures on the wall look like they were bought at wish. The bed sheets were nasty asf. The pool was cold ash. It turned my hair grey. The outlets don’t even work. I set ab worm on the Alarm Clark and it never went off. The knob broke when I turned it. the lock don’t even work. There was a dog next door and it came into my room dogs aren’t even allowed in here and it was barking and tripping over everything. My tv volume was going up an down by itself I opened a drawer and the whole tv fell. I payed so much money for this and they don’t even for WiFi. Couldn’t sleep because of the dog. In appropriate adds were popping up on the tv and my 3 year old had to see them. The phone didn’t work at all. There was a whole in the wall as if someone punched it. Service was terrible nobody brought me food even after I punched the wall to get their attention. Place smelt musty. An old women cussed me out. She smelled bad as well. there was leaks all over the ceiling. The mirror was so dirty. The lamp didn’t turn on. They clearly never clean. There was leftover pizza from whoever was here last time. ( I ate it lol ) lastly I hope this place is a joke…
Will never return. Payed for a extra night and next morning they wanted 150 deposit the lady was rude and didn’t even care I promised my kids we could see them. The lady the night before was sweet and nice. The lady in the morning was inconsiderate and rude.
My son and I stayed here for him to take the SAT and AAU basketball. Both got canceled because of the coved-19 issue. Nice place to stay. A little high priced for the area but very nice. Full breakfast in the morning and very friendly staff.