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I was there only one night but greeted by management and welcomed to hotel. The stay was very nice. The room was comfortable and clean. The breakfast was just OK but that is very typical of a HIE. The Internet speed was great. For a...More
Were traveling from International Falls, MN and Atlanta, GA for my oldest sisters funeral. I reserved 2 nights with points and elected to pay for the 3rd night cash. So, when I made the change there were no notes on the reservation showing anydates on...More
5 Thank 347whatservice
Response from IHGService, Guest Relations Manager at Baymont Inn & Suites MerrillvilleResponded 21 November 2016
Thank you for choosing Holiday Inn Express Merrillville, IN and going out of your way to leave us your comments.
We are sorry for your loss and we apologize that the service provided by our front desk did not meet your expectations. We...More
When I arrived at the Holiday Inn Express--Merrillville at about 1:30AM after driving almost 6 hours, my first impression was that it was a budget-type property. The rates charged at this hotel suggested that it might be a bit more upscale.
The first thing I...More
1 Thank skyguyWI
Management response:Responded 28 October 2016
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
We had spent the entire day traveling from Dublin to Stockholm to Chicago. We had a one way rental car reserved at Enterprise to drive to our home on the NE side of Indy. On our last trip we had tried staying near ORD and...More
Response from IHGService, Guest Relations Manager at Baymont Inn & Suites MerrillvilleResponded 3 November 2016
Thank you for taking the time to share your recent experience at our hotel. I absolutely appreciate the generous overall rating you have given for your stay including your kind regards toward the value you have found with our accommodations. It was our...More
I should start by saying that I am a gold member and diamond member with two other major hotel chains and I only chose this hotel because it was much cheaper than my usual hotels and I figured I would give it a try.
Management response:Responded 15 October 2016
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every action and precaution to make sure that all guests are affected as little as possible. We hope you will consider us again...More