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Hilton Garden Inn Merrillville

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1 room 2 adults 0 children
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Hilton Garden Inn Merrillville
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571 Reviews from our TripAdvisor Community

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Showing 566: English reviews
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Newburgh, Indiana
Reviewed 1 week ago

My room was clean, bedding was uncomfortable but that is the norm now. My room had a frig and microwave which I appreciate. The location is quite convenient to local shops, restaurants and I 65. I found the staff to be friendly. My breakfast was ok, thankfully it was gratis as a diamond member.

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Helpful?
Thank creole6684
General M, General Manager at Hilton Garden Inn Merrillville, responded to this review

Thank you for taking the time to share your experience with us, creole6684. We really appreciate your comments regarding our cleanly accommodations and wonderful staff! It's been a pleasure having you as our guest, and we hope to welcome you back again on future visits to the area.

Brighton, Michigan
HOTEL’S FAVOURITE REVIEW
Reviewed 28 September 2016

I was greeted by Ray at late night check in, given bottled water and morning information for the buffet. Lynn and Brooke easy check out asked if everything was as expected, if not what could be improved upon. They definitely take pride in customer service. Thank you for a very good customer service experience. I was especially appreciative of the...

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Helpful?
1Thank Renee' M
About Hotel's Favourite Review
Lynn H, Manager at Hilton Garden Inn Merrillville, responded to this review

Renee, What a pleasure it was to chat with you at checkout. Your quick whit and sense of humor was a joy to have in our hotel. You have such a kind spirit and contagious laugh that is impossible to ignore. We will be talking about your visit for weeks to come. From Ray, Don, Brooke, Myself and the rest...

Merrillville, Indiana
Reviewed 1 week ago

It was a nice stay until I looked at my credit card. There was a $250+ charge with no explanation. I called the manager and was accused of smoking in the room. I don't smoke. I have requested the charge be dropped but was told that a guilty party would say the same thing. This trip was business related so...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank RobPageKonecranes
Lynn H, Manager at Hilton Garden Inn Merrillville, responded to this review

RobPageKonecranes, Thank you for taking the time to talk with me regarding your charge fee. As stated on the call, we do strictly enforce a $250 violation fee for smoking in our guestrooms. We were able to circle back with our contact at your company and reiterate our policy to them as well. We appreciate your continued feedback! Regards,

North Aurora, United States
Reviewed 2 weeks ago

Great location and great hospitality. Joined my husband for a business meeting and ended up staying two nights. Very clean and welcoming. At first I was worried because the bed was 'hard' but one of the best night sleeps I have had in a hotel - no backache! It lives up to the Hilton reputation. We would definitely stay here...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Renee C
General M, General Manager at Hilton Garden Inn Merrillville, responded to this review

Hello Renee, Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest. We'd love to welcome you back again!

Phoen, United States
Reviewed 2 weeks ago

Entire staff is hospitable. Every member of the hotel team engages you on each encounter to ensure your stay is excellent. They don't tell you they appreciate your business - They SHOW YOU with their actions!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 627chuckl
General M, General Manager at Hilton Garden Inn Merrillville, responded to this review

627chuckl, We are so happy to know that the service you received while staying at our property really stood out to you, and appreciate that you wanted to highlight it in a review! Our staff takes great pride in what they do and I will be sure to share your praise with them. It was a pleasure having you as...

Ft Lauderdale, United States
Reviewed 2 weeks ago

THE WORSE EXPERIENCE OF MY LIFE!. 4/2/2017 I have been a Hilton Honors member and Hilton Grand Vacation Club member for many years. I recently travelled to Merrillville, IN and stayed at a Hilton Garden Inn with my son. On Saturday night, I made the grave mistake of complaining about unruly noise on my floor even though it was past...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Gilbert J. R
Lynn H, General Manager at Hilton Garden Inn Merrillville, responded to this review

Thank you for taking the time to provide your response. I am sorry you were not satisfied with your stay. Your comments will help us continue to improve our guest experience.

merrilville, United States
Reviewed 2 weeks ago

Not happy with certain services provided. Seen much better service with much lesser known hotels.The breakfast could be much better and the staff helping with BF are not helpful and only friendly compared to lesser star hotels or comparable hotels in marriot chain. the items are also not up to mark and looked they were stingy on the items offered....

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank premk62
Lynn H, General Manager at Hilton Garden Inn Merrillville, responded to this review

Premk62, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in...

Fort Myers
Reviewed 3 weeks ago

Our Basketball team stayed at your hotel while winning Lutheran National Basketball tournament in Valpo! The staff was truly amazing! The greeted us upon arrival in the lobby daily and went above and beyond in so many instances! I almost never fill out a survey, but this staff deserves 5 stars.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank joshuagarrett78
General M, General Manager at Hilton Garden Inn Merrillville, responded to this review

joshuagarrett78, Congratulations on the win! We are so happy to know that the service you received while staying at our property really stood out to you, and appreciate that you wanted to highlight it in a review. Our staff takes great pride in what they do and I will be sure to share your kinds words with them. It was...

Milwaukee, Wisconsin
Reviewed 3 weeks ago

Not too far off the Interstate. Great breakfast. Attentive staff. Hilton Gold had nice perks. Near the Mall and Chick-fil-a. This is a nicer hotel than your average road-warrior refuge. I would defienielty stay here again if I was passing through.

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Helpful?
Thank revtmharrison
General M, General Manager at Hilton Garden Inn Merrillville, responded to this review

revtmharrison, We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you! We enjoyed your visit and welcome you back whenever you're in the Merrillville area again.

Lowell, United States
Reviewed 4 weeks ago

I was greatly impressed with the staff when I first checked in. It wasn't until the evening approached and the noise was ridiculous. There were kids running up and down the hallways, doors slamming, and parties going on. Security did nothing to the party of adults that were clearly drinking and being disruptive on the 3rd floor. We ended up...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank kimberlypV308KJ
Lynn H, General Manager at Hilton Garden Inn Merrillville, responded to this review

kimberlypV308KJ, Thank you for feedback. We strive to not only meet, but exceed our guests expectations, it is clear that we missed the mark during your stay. We will utilize your comments to better improve our future guest experiences.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Merrillville

Address: 7775 Mississippi Street, Merrillville, IN 46410
Region: United States > Indiana > Merrillville
Price Range: ₹ 7,844 - ₹ 13,484 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Merrillville 3*
Number of rooms: 124
Reservation Options:
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Also Known As:
Hilton Garden Inn Merrillville Hotel Merrillville
Hotel Style:
#2 Business Hotel in Merrillville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Merrillville staff and other travellers.
4 questions
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Diamond
over a year ago
Beamsville, Canada
over a year ago
Beamsville, Canada
over a year ago

See all questions (4)

Questions? Get answers from Hilton Garden Inn Merrillville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing north have a "view". There are a few trees as opposed to buildings or interstate.”
creole6684, 13 Apr 2017 | Read review
“Face the back”
revtmharrison, 29 Mar 2017 | Read review
“Our room was near the pool so constant kids running, doors slamming (more like bad parenting)”
973craign, 14 Feb 2017 | Read review
“Rather than worrying about the room, find out more about the General Manager”
ClarKathy, 11 Feb 2017 | Read review
“For a few extra dollars, we enjoyed the larger size of the suite.”
TB-Hou, 12 Dec 2016 | Read review
5 of 5