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Quality Inn & Suites

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Traveller (29)
Room & Suite (5)
Overview
  • Excellent23%
  • Very good38%
  • Average15%
  • Poor16%
  • Terrible8%
Travellers talk about
“front desk”(23 reviews)
“room was clean”(11 reviews)
“next morning”(5 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
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Reviews (125)
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Traveller rating
29
46
19
20
11
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Time of year
LanguageEnglish
29
46
19
20
11
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All reviewsfront deskroom was cleannext morninggreat customer servicethe breakfast areaheatherfacility
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31 - 35 of 125 reviews
Reviewed 28 August 2016

My sister, son, and I stayed at the Fairfield Inn recently. It was a nice, clean hotel. The room my son and I stayed in was a bit musty, but my sister's room was fresher smelling. Otherwise, both room appeared clean. The breakfast area was...More

Thank LoriG619
Response from heather j, General Manager at Quality Inn & SuitesResponded 29 August 2016

LoriG619, Thanks for taking the time to leave us a review on Tripadvisor. We love hearing from our guests and appreciate the feedback. We hope to see you again when your travels bring you back to Kokomo. Sincerely, Heather Johnson General Manager

Reviewed 26 August 2016

I travel to Kokomo for personal business one to two times per month and have tried several of the motels in the area over the years. The Fairfield Inn is the best one I've stayed in and plan to stay there again. It was easy...More

Thank chekmate2
Response from heather j, General Manager at Quality Inn & SuitesResponded 29 August 2016

Chekmate2, I was delighted to read your review, and I'm sure my fellow staff members were as well. We love what we do here at the Kokomo Fairfield Inn, and take great pride in our work. We'll be glad to have you back! Sincerely, Heather...More

Reviewed 17 August 2016

I usually stay at the Hampton down the street when staying overnight in Kokomo, but I am trying to get to Gold status on Marriott by end of year, so I decided to stay at the Fairfield. First, I cannot remember the last time a...More

1  Thank Bowden68
Response from heather j, General Manager at Quality Inn & SuitesResponded 21 August 2016

Bowden68, I apologize for your recent disappointment in our property. We are an older property, but we are working on many projects at this time. We recently replaced the carpet in our lobby and breakfast area and planning more projects for the near future. We...More

Reviewed 4 August 2016 via mobile

While the staff is very sweet this place is in no way to the standard of a Marriott property! I'm here on a points stay as a diamond level member and I am appalled. This property is on par with an old "Motel 6" or...More

2  Thank Cheryll C
Response from heather j, General Manager at Quality Inn & SuitesResponded 18 August 2016

Cheryll, Thank you for taking the time to share your experience on TripAdvisor. I'm saddened by your disappointment and will most certainly be following up on everything you have shared with us. We want our guests to have the best stay possible where everything is...More

Reviewed 3 August 2016

We stayed here in July, 2016. So disappointed in this property. The entire hotel is in bad need of an update. It smells musty/mildew. If you are sensitive to these allergens, don't stay here. The rooms were poorly cleaned. The vanity was dirty with water...More

2  Thank DMBLove
Response from heather j, General Manager at Quality Inn & SuitesResponded 5 August 2016

DMBLove, I'm sorry to read about your disappointment. We are working on several updates at our hotels, but unfortunately those updates weren't in time for your stay. If you came in for the Dave Matthews concert in Noblesville, I hope you enjoyed the concert. I...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Multilingual Staff
Room amenities
Microwave
Air Conditioning
Things to do
Pool
Heated pool
Indoor pool
Details
Price range
US$ 62 - US$ 124 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$ 62 - US$ 124 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (29)
Room & Suite (5)
Questions & Answers
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Rosalie E
13 November 2017|
Answer
Response from David T | Reviewed this property |
Rosalie, you had better call the hotel directly. Personally, I or my employees will never stay at a Fairfield Inn or Mariott owned hotel again. They screwed us that badly in Kokomo. Fleeced us for over $1100. Never again...
0
Votes
Room Tips
"Suggest not staying there until renovations are complete. Rooms on the top floor will help avoid noise above..."
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"stay away!"
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"Choose a good room- anywhere but here..."
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"Check the room before you register. . .it has the potential to get worse over time."
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