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Courtyard Indianapolis Airport

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Courtyard Indianapolis Airport
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171 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Indianapolis Airport
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Showing 169: English reviews
Atlanta, Georgia
Reviewed 3 January 2017

Indianapolis' airport moved, but a lot of hotels were left behind, and this Courtyard is a pretty good one. The check-in clerk was friendly and efficient, and the midnight clerk cheerfully got me a bag of ice. The morning clerk apparently missed the training class on customer service, and demonstrated her customer contempt when I attempted to tell her about...

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Helpful?
Thank Pete L
Bill R, Front Office Manager at Courtyard Indianapolis Airport, responded to this review

I am very sorry you received "customer contempt" service regarding one of your encounters with our associates. Although I am pleased with your overall evaluation of all but one of our associates, it does draw attention that more training needs to be done. I greatly appreciate you feedback and we will continue to work hard at inspiring our associates. Bill

Urbana, Illinois
Reviewed 31 December 2016

We arrived late and weary from many airport delays. The staff at the desk was warm and welcoming. He thanked us for using our Marriot reward points. The grille was close to closing time but the staff there reassured us she'd be happy to help us and was very helpful. We would stay here again.

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Helpful?
Thank NancyM45
Reviewed 17 December 2016 via mobile

Overall a very great stay! The rooms were clean and the staff was extremely friendly and helpful! We had a man named "Spencer" working at the front desk when we were there. He was above and beyond helpful with every need and very friendly. I would definitely recommend a stay here if you're in town!

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Helpful?
Thank Leah S
North Carolina
Reviewed 14 December 2016

I paid higher price than would expect for this property but there was a large conference in Indy that weekend so harder than normal to find a room. Would have been happier with cheaper rate. This is an older Courtyard property but lobby has been fixed up and is pretty nice. Service was great. Everyone I dealt with at hotel...

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Helpful?
Thank EJG4
Bill R, Manager at Courtyard Indianapolis Airport, responded to this review

Greetings!!! I am pleased you thought the service was super friendly, helpful and great. The gym is smaller than most Courtyards as we are limited in size; however, we have excellent, high quality fitness equipment. We look forward to your next stay at the Indianapolis Airport Courtyard.

Ogden
Reviewed 4 December 2016 via mobile

The folks working here go out of their way to make sure you are taken care of from checkin, room service, restaurant. Very pleasant! I think I've said plenty but this stupid app demands I write more. I hope this is enough for stupid trip advisor app. Hotel great. Fix your dumb app trip advisor.

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Thank Martin W
Lewis Center, Ohio
Reviewed 17 November 2016 via mobile

Marriott is my points wife and I stayed loyal. This hotel is decent but not great. It is a clean place but certainly not crisp. The pool needs a deep clean and staff supervision. Towels and rowdy girls were excessive. The food at the bistro is the same average / neutral flavor. A fleet wide menu change is in order.

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Helpful?
Thank George S
Bill R, Front Office Manager at Courtyard Indianapolis Airport, responded to this review

Dear Good/Not Great: Every quarter we change the menu with seasonal items. This gives our frequent travelers some fresh options every 12 weeks. Part of the difference between full service and select service is the amount of staffing. The full service hotels such as the JW Marriott's, Renaissance Hotels, Autograph's, Westin's, Marriott's etc. would have pool attendants. Select Service hotels...

Gallatin, Tennessee
Reviewed 13 November 2016 via mobile

Stayed here for a soccer tournament. Location was fair but this property seems to be very pricey for where it is. Probably due to being more business oriented. Unfortunately was not traveling on an expense account. The Bistro charges $7 for a beer. Would look for other options on a return trip.

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Helpful?
Thank Kevin S
Bill R, Front Office Manager at Courtyard Indianapolis Airport, responded to this review

Dear Soccer Tournament, Our clientele is typically the business traveler as we are located close to the airport. We enjoyed having the team here at hopefully will see you back again next year.

Westwood, New Jersey
Reviewed 1 November 2016

We stayed at this hotel for a wedding and I would NOT recommend that anyone book "hotel room blocks" for a wedding at this property. While I have enjoyed stays at Marriott hotels for decades, I would now rethink my stay (at least with a Courtyard Marriott) after this experience. While the perk of this hotel was the free shuttle...

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Helpful?
Thank Mel N
Bill R, Front Office Manager at Courtyard Indianapolis Airport, responded to this review

Thank you for taking the time to share your recent experience at the Courtyard Indianapolis Airport with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention. I am very sorry...

Carol Stream, Illinois
Reviewed 19 October 2016

Room was great, clean, the lobby and the people at that location were GREAT. We were in town for the football game and could not have been treated any better. Would recommend to everybody to stay here.

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Helpful?
Thank Briansokolowski
Newport, NC
Reviewed 9 October 2016 via mobile

We came in early for a business conference and stayed here because our other hotel downtown was booked. Everyone that worked here from the front desk to housekeeping and bistro were so friendly and accomodating! Mark and Beth any are fantastic!

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Thank msnc27

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Banquet Room

Additional Information about Courtyard Indianapolis Airport

Address: 2602 Fortune Cir E, Indianapolis, IN 46241-5531
Region: United States > Indiana > Indianapolis
Price Range: ₹ 8,313 - ₹ 17,345 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Indianapolis Airport 3*
Number of rooms: 151
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Also Known As:
Courtyard By Marriott Indianapolis Airport Hotel Indianapolis
Indianapolis Marriott
Indianapolis Courtyard
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Indianapolis Airport staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you need to spread out, check to see if the "Bowling Alley" suite is available!”
 of 5 bubbles 527co, 17 Mar 2017 | Read review
“Go to Holiday on Stanstead”
 of 5 bubbles 943marshallm, 24 Jan 2016 | Read review
“Suites are very comfortable”
 of 5 bubbles 829danielz, 15 Oct 2015 | Read review
“Rooms on West side for a view of airport!”
 of 5 bubbles 585benjaminh, 14 Aug 2015 | Read review
“Away from the elevators”
 of 5 bubbles 829danielz, 27 May 2015 | Read review
5 of 5