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The staff present during my stay were courteous and accommodating. The night lady was very accommodating even though she was feeling sick.
The room I stayed in has 2 beds, and is neat and tidy. The mini-kitchen and its appliances - microwave, stove and refrigerator...More
1 Thank ArtJoseph N
Response from 00esa, Manager at Extended Stay America - Indianapolis - AirportResponded 28 April 2018
Joseph, thanks for the feedback. We are delighted you liked our location and that you were impressed with the service and facilities we offer. It is a pleasure knowing we met all of your expectations, and we hope to welcome you back soon.
Just wow. Firstly it's worth mentioning that for what you pay, this hotel is excellent. Rooms are spacious and check in stay were friendly.
Anyway, there isn't a safe in the room so I stored my cash in the pillow.
2 days after I check...More
Thank Brynn C
Response from 00esa, General Manager at Extended Stay America - Indianapolis - AirportResponded 3 September 2017
Brynn, thank you so much for confirming to others that what a great choice Extended Stay America is! We strive to provide an outstanding experience to all of our guests, and we are delighted to know we accomplished this while you were here. I will...More
My boyfriend and I really enjoyed our stay at Extended Stay America. The hotel staff was great, check in & check out was smooth, the room was clean, and everything was in working order. I highly reccomend this hotel.More
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Response from 00esa, Manager at Extended Stay America - Indianapolis - AirportResponded 19 March 2018
Thanks for sharing your review online and recommending us to others. We are thrilled to know you liked your well-maintained room and that you were highly impressed with our excellent service. On behalf of everyone at Extended Stay America, we thank you for the recognition...More
Stayed in room 209 and the bed has bed bugs! Which is just the downside of things, the facilities includes a laundry room with dryer, swimming pool and simple complimentary breakfast (Would recommend taking a short walk out to the waffle house just at the...More
Thank Ignatius Seth T
Response from 00esa, General Manager at Extended Stay America - Indianapolis - AirportResponded 15 September 2017
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
The room was clean and basic with a kitchenette. If you're looking for something like this for the lowest price then this is the place for you. After staying here last night I wish I had paid a little more for somewhere else. My biggest...More
1 Thank James B
Response from 00esa, General Manager at Extended Stay America - Indianapolis - AirportResponded 14 August 2017
James, thank you for being our guest and letting us know your overall visit was a pleasant one. With that said, we’re sorry for not living up to your expectations and regret the inconvenience it caused. Your feedback is of utmost value, and we will...More
I stayed in January and found the room more than adequate, clean, comfortable and affordable. I found nothing negative about the bedding or comfort. I look at a combination of the mattress comfort and pillows. I hate... More
I stayed in January and found the room more than adequate, clean, comfortable and affordable. I found nothing negative about the bedding or comfort. I look at a combination of the mattress comfort and pillows. I hate "pancake" pillows. These were newer pillows, very fluffy and comfortable. I have attached photos from my stay in January (forgive my personal items and work materials in photos). I too, find that many times, negative comments are either exaggerated or not true, for whatever reason in that person's mind. As I stated in my review, all was good except for the breakfast, which I found laughable even calling a breakfast, but if that is not on your list of priorities, I think you'll find a clean and comfortable room, with friendly, helpful staff, as I did.
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"If you need quiet, ask for room on East end of building away from airport runways..."