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All reviewsjimmy johnssandwich shopone nightbasketball courtwaffle housebedroom suitefree shuttle servicewe loved our stayextra spaceshort staypool and hot tubexercise roomliving arearoom was spacious and cleanstaff was very friendly and helpfulfull kitchenbooked this hotel
Check in was wonderful. The front desk was helpful and asked if there was anything more we needed. The room was super clean by Audrey, including the kitchen area and dishes. The temperature control was older and a little sensitive, but we figured it out....More
Response from Jennifer C, General Manager at Residence Inn Indianapolis AirportResponded 3 days ago
I would like to thank you for bringing your recent experience with us at the Residence Inn Indianapolis Airport to my attention. This encounter was upsetting for me to hear because this is not the level of customer satisfaction or service in which...More
1.) Hotel recognized my gold status upon check in and upgraded us from a 1 bedroom suite to a 2 bedroom suite. I appreciated the extra space and that they recognized my status.
2.) Hotel has been recently redone. Carpet and furniture and new...More
Thank Jeff N
Response from Jennifer C, General Manager at Residence Inn Indianapolis AirportResponded 1 week ago
Dear Jeff N,
I would like to thank you for taking the time to give us valuable feedback and bringing your recent experience with us at the Residence Inn Indianapolis Airport to my attention. This encounter was upsetting for me to hear because this is...More
We were upgraded to a suite. What a delight. 2 bedrooms with baths, and a common room with a fireplace. Also had a full kitchen but we didn’t use it. Breakfast was typical but free. Biggest problem was finding the entrance which is unmarked.More
Response from Jennifer C, General Manager at Residence Inn Indianapolis AirportResponded 28 December 2017
We are so glad that you found the entrance or we wouldn't have gotten to meet you and your family. Our suites are more like apartments than hotel rooms and they are great for stretching out in. Hot breakfast is a great way to...More
Front desk personnel were welcoming and polite but that was the best part of our stay. Our room was tidy but lacked any toilet paper, tissues or bath soap. One wash cloth was allotted to the room. The dishwasher top rack was immortalized and thus...More
Thank Bruce W
Response from Jennifer C, General Manager at Residence Inn Indianapolis AirportResponded 7 November 2017
This is not the experience we want you to have at the Residence Inn by Marriott Indianapolis Airport. I have shared your experience with the team and they are working on all areas they can influence.
I apologize that the proximity to the...More
We stayed here for 6 nights while attending the ARBA Convention at the Indiana State Fairgrounds. It was an easy location near the airport to access interstate 70 and only 15 or 20 minutes from the fairgrounds. Room was clean and comfortable. There are some...More
Thank Jack B
Response from Jennifer C, General Manager at Residence Inn Indianapolis AirportResponded 10 October 2017
Dear Ms. Harrison,
I would like to take this opportunity to follow up with you on your current stay at the Residence Inn Indianapolis and thank you for your feedback. I am sorry that we did not exceed your expectations and provide you an exceptional...More