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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
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260 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
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Showing 258: English reviews
Level Contributor
141 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 22 September 2016 via mobile

This place is awesome and bus friendly we were able to park the bus is right out in the parking lot with plenty of room to spare. This place is located in only a few minutes from the airport in and everything was 100% totally satisfied one of the nicest hotels I have visited.. Keep up the good work guys... More 

Helpful?
Thank Limomike
Ajay T, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel Staff More 

Yakima, Washington, United States
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 September 2016 via mobile

Had a bottle of wine and no key. These folks went out and bought one to open my wine. This place has service with a capital s! Clean, well organized.....really recommend. Close to Sams club where you can get a bottle without membership. Also good delivery of Pizza.

Helpful?
Thank Kim M
Ajay T, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel Staff More 

Columbia City, Indiana, United States
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 September 2016 via mobile

This is a great place to stay. The front desk staff are friendly and the breakfast is above average. The pool was okay it could have been warmer. The location is easy to find and is a easy on and off. Also there is little. Highway nose

Helpful?
Thank Robin R
Ajay T, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel Staff More 

Bloomington, Illinois
1 review
Reviewed 16 September 2016

My fiancé and I have stayed at this location several times. Each time we are greeted by a very friendly staff who is willing to do anything we need, and with a smile. I especially want to say thank you to Hanna and Rena who checked us in over Labor Day and were very helpful with all of our needs.... More 

Helpful?
Thank hilliarda65
Ajay T, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you for your recent review. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your... More 

1 review
Reviewed 12 September 2016

The rooms were great. We traveled with our son and his family in August. Every member of the staff we encountered was gracious and kind to us and especially to our weary grandchildren. We all wanted to stay longer. We plan to return. Thank you DeShawn, Rena and Don for helping us feel so welcome!

Helpful?
Thank Saralyn B
Ajay T, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thanks a lot for giving us five star review. It means a lot when our guests are happy and appreciate our team efforts. We look forward to giving you best of our services in future. Best Regards Hotel Staff More 

Cleveland, Ohio
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 September 2016 via mobile

My wife and I stayed at your hotel on Labor Day weekend our room is clean the staff was very courteous overall good experience I did not like that our credit card was charged before staying at the hotel that is my one complaint and that you need an outdoor patio or seating area for people who enjoy spending the... More 

Helpful?
Thank brucecart
Ajay T, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. I would also like to inform you that we do have outside patio for our guest to enjoy the evenings.... More 

Sheldon, Iowa
1 review
Reviewed 7 September 2016 via mobile

We had a issue with our tv and we called the front to ask about it. They sent in their best apparently and that guys sari I have no idea what to do. Next the manager and he took the controls and said I will be right back a hour and a 1/2 later nothing we kept asking the front... More 

Helpful?
Thank bs2288
Ajay T, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services especially in resetting and understanding the cable TV. We do hope to have the opportunity to welcome you back in the future,... More 

Oak Hill, West Virginia, United States
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 September 2016

I will be avoided Holiday Inn and all HGI hotels from now based at an experience with this hotel. I booked two rooms for two nights in town because of a friends wedding. After realizing we wouldn't need the 2nd nights rooms I went to cancel the reservation. I was then hit with their cancellation policy of NO REFUNDS. Not... More 

Helpful?
Thank Shane S
Ajay T, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. You booked the pre-paid rate for two nights accepting no cancellation or changes clause. I tried reaching you but was not successful. We appreciate your comments and will share these with our team so that we can continue to improve our services.... More 

Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 September 2016 via mobile

Stayed one night, Saturday night. The hotel is easy to find and conveniently located. Inside the breakfast area was spacious and beautiful. The hotel room was clean and updated. The price was also very attractive. The downside was the air conditioning was marginal and you could easily hear the highway traffic inside the room. Nice place and good value if... More 

Helpful?
Thank Mark V
Ajay T, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel Staff More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 September 2016

We booked our Mustang Club at this location & found the location & amenities to be very good. Rena was EXCEPTIONAL - took care of us like family. She really understands the hospitality industry & was wonderful & hope she will be there on future trips. David was also very nice & accommodating to our group, even moved his personal... More 

Helpful?
Thank K M
Ajay T, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel Staff More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Conveniently located near Indianapolis Motor Speedway, Banker's Life Fieldhouse, Lucas Oil Stadium, Victory Field, Lucas Oil Raceway Park, 8 Second Saloon and the NCAA Hall of Champions.Enjoy our proximity to downtown Indianapolis, Indiana Government Center, Indianapolis Convention Center, as well as Butler University, University of Indianapolis and Indiana University-Purdue University Indianapolis (IUPUI).Take advantage of our excellent customer service, 24hr Airport Shuttle or our popular packages including Park, Sleep & Fly. Come visit us! ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

Address: 5855 Rockville Road, Indianapolis, IN 46224 (Formerly Comfort Inn & Suites West)
Region: United States > Indiana > Indianapolis
Price Range: ₹ 6,087 - ₹ 19,766 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area 3*
Number of rooms: 94
Reservation Options:
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Also Known As:
Comfort Inn And Suites West
Comfort Inn & Suites West Hotel Indianapolis
Comfort Inn West
Comfort Inn Indianapolis
Indianapolis Comfort Inn
Hotel Style:
#21 Romantic Hotel in Indianapolis
#23 Business Hotel in Indianapolis
#38 Family Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area staff and other travellers.
19 questions
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Questions? Get answers from Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms away from the Interstate.”
 of 5 bubbles BeachLeech, 7 Nov 2016 | Read review
“Ask for rooms away from the highway.”
 of 5 bubbles 806valerier, 1 Oct 2016 | Read review
“No ice maker on 2nd floor. Rooms on back side might be quieter.”
 of 5 bubbles km309, 5 Sep 2016 | Read review
“Close to Indy airport”
 of 5 bubbles B4043ERmikeb, 30 Aug 2016 | Read review
“My room was closer to I-465 but I never noticed the traffic noise.”
 of 5 bubbles Littlefield19, 17 Aug 2016 | Read review
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